The lobby area is fine but the elevators, corridors and rooms all seem a bit shabby. Plus, if you do choose to stay here, get a room on the other side of the hotel from the LBJ freeway which is noisy. All the time noisy, even with a room on the 15th floor.
Comment from Hotel Management
Mar 5, 2017 by Tyler Campbell, Hotel Management
Thank you for taking the time to share your recent experience at the Sheraton Dallas Hotel by the Galleria with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.
We are currently about to undergo a major renovation of our guest rooms so we can be sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Sheraton Dallas Hotel by the Galleria on your next visit to Dallas so that we can better deliver upon the guest experience you deserve.