Ratings based on 2,377 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay Hotel / high price for what you get

Posted Mar 20, 2017
Pros: Club house
Cons: Major overhaul on the rooms
Location: okay location. Downtown close enough.
Hotel need a major overhaul and facelift. For the price I paid you would expect a much nicer hotel. Bed was horrible - Mattress worn-out and dipped in the middle. Pool area, especially the water looked filthy. Didn't trust using it which was a shame. Picked this hotel because they had indoor /outdoor swimming for the kids. Wallpaper in hallways was torn. A/C didn't work well. Room was stuffy and hot even turned way down. Glass door between bedroom and sitting area should be replaced with solid wood. With little ones it was very nerve-wracking making sure they didn't run into it and get hurt. Stayed on the club level. Club room was very nice and well maintained. Host was very pleasant and helpful. Front desk personal, housekeeping staff, were all very nice and helpful. Clean the pool area and update the rooms with nice beds and mattresses and I would love to return.
Comment from Hotel Management
Mar 21, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. Renovations to the property are coming very soon and we hope to welcome you back to see the changes. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great price for the location.

Posted Mar 20, 2017
Not 5 star, but very good value for the money and location is wonderful.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. Glad to hear that you enjoyed your stay with us. We appreciate the feedback!
2 out of 5
by A verified traveler

It has its ups and downs

Posted Mar 15, 2017
Staff was friendly room was clean only one elevator work and got stuck in elevator for 5 minutes the couch had a hole in it turned TV on had to wait 20 to 25 minutes until it turned on the shower was okay had good pressure breakfast was not that great for the price and the pool had bugs on top of water workout facility was great room should be updated just a little bit
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. Thank you for your feedback. Renovations to the property are coming very soon and will address some of the issues. Elevators were undergoing a modernization project and since are all running. We hope to welcome you back soon to see the changes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, Nova Scotia, Canada

Hotel with indoor pool near Dealey Plaza

Posted Mar 15, 2017
Pros: Everything.
Cons: Nothing I encountered.
Location: On Stemmons Freeway, I chose it as my interest was in the Dealey Plaza site of the JFK assassination and the Sixth Floor Museum.
I was booked into another hotel (Comfort Suites) but their pool wasn't open, so I switched to the Sheraton for the third and final night of my stay in Dallas as they had an indoor pool, which I enjoyed using. Everything about the Sheraton was excellent.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us and we appreciate your feedback. We hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Mar 14, 2017
Our family, including our dogs, highly enjoyed this room. It was comfy. Maybe a little over priced, but comfortable nevertheless.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Nice to hear that everyone enjoyed there stay with us. Thank you for your feedback and we appreciate you staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

It's fine but needs some renovating...

Posted Mar 11, 2017
It's a 3 star hotel. Good location. Food needs improvement but It's fine. Rooms are old, especially the bathrooms but all still functional and for the price, you get what you pay for. Staff is friendly. Overall it's fine for a business trip but wouldn't bring the family.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for your feedback and we appreciate you staying with us. Renovations are coming to the property very soon. We hope to see you again soon to see the changes.
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Noisy

Posted Mar 7, 2017
I stayed at this hotel several times. This last time was by far the worst. The room on the 3rd floor was very noisy, the carpet was old and stained, the sink did not drain properly and the door knob (entry door) was almost falling. This was a disappointment. I guess they did not renovate the rooms on that floor yet. The other times I had a good experience and was always given a room on the upper floors.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. We do apologize that this experience was not a pleasant one. Renovations to the property are coming very soon and we hope to welcome you back to see the changes. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from d

Posted Mar 7, 2017
You will be charged 50.00 plus 8.00+ for parking. And it doesn't come out of your 50.00 deposit which I still haven't received back onto my card. All the items even water are well over priced. My children drank one bottle of water and I guess that was my deposit
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us and we appreciate the feedback. The deposit does come back to your card within a few business days. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 7, 2017
Cons: The carpet in the room
Location: ok to get to
Good hotel, easy to get to. Friendly staff. Room was small but it was a king size bed so I shouldn't complain. Bed was very comfortable and nice bathroom. The "sitting room" with a fold out couch was stained and the carpet could use an upgrade. Overall very nice room and hotel.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for your feedback. Renovations and upgrades are coming to the property very soon. We hope to welcome you back again soon to see the changes. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
We've come for the Dallas Stars game. The location is nice, a 5 minute drive to the arena, the view of the city was wonderful and the facilities are exactly what you expect from a Sheraton inn.
Comment from Hotel Management
Mar 20, 2017 by Stephen, Hotel Management
Greetings, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future.