Ratings based on 1,828 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Seattle

Not up to Sheraton standards

Posted Feb 9, 2016
We stayed at the hotel for two nights. First impression was that the "suite" had a ok sitting room and a tiny bedroom that could hardly fit the kind sized bed. Then, the temperature was set to 65 F and the A/C kept blowing cold air even after increasing to 75 F. The front desk sent an "engineer" who for 10 min touched the A/C unit with a small rag (no other tools) and claimed he had adjusted two pipes. Nothing changed. The front desk was not able to give us another room because they claimed they were booked out. Lastly, as we were sitting on the sofa we found bed bugs crawling there. So, overall this was a big disappointment and does not deserve the Sheraton name.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2016
Was nice clean not much air circulation in the room so was a little stuffy, tried adjusting the temp but nothing happened overall was still very happy with our stay
Comment from Hotel Management
Feb 9, 2016 by Stephen, Hotel Management
Greetings, Thank you for staying with us and glad to hear that you were happy with your stay. Thank you for letting us know about the air in the room. This is certainly something we can have looked at.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2016
Staff were very friendly and helpful. We stayed in the club level king suite and it was nice. It wasn't a huge bedroom so if you are looking for roomy it wouldn't be for you, but it was just fine for us. Everything including the breakfast was more than satisfactory.
Comment from Hotel Management
Feb 8, 2016 by Stephen, Hotel Management
Greetings, We appreciate you staying with us and glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good downtown hotel in Dallas close to Con Centre

Posted Jan 31, 2016
Friendly staff, no complaints, rooms were fine, restaurant ok, cabs always out front, had some repeated trouble with the room swipe keys, pool clean, hotel coveniently located in downtown Dallas to the Convention Centre so commute was simple and fast. If you are in Dallas for business this hotel works from all aspects - that's what we used it for - not to sure about it being a family stop
Comment from Hotel Management
Feb 2, 2016 by Stephen, Hotel Management
Greetings Bill, Glad to hear that you enjoyed your stay with us. We hope to welcome you back soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Austin, TX

Work related stay. Very comfortable, good decor.

Posted Jan 23, 2016
Pros: Convenient to my business and nice comfortable room.
Cons: The hallways seemed dated and in the evening when we pulled in, it was difficult to see where to enter and park. Better exterior lighting/signage.
Location: Dallas Market Center.
Was in Dallas for Dallas Market, and shared the room with 2 others. I was pleasantly surprised how clean and well decorated the room was for the price point. The bed was super comfortable, with crisp sheets and white duvet cover.
Comment from Hotel Management
Feb 2, 2016 by Stephen, Hotel Management
Greetings Jill, We are glad to hear that you enjoyed the room. We appreciate the feedback as well regarding the hallways and parking. We are looking forward to making some updates very soon. We hope to welcome you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Good overall fCility

Posted Jan 17, 2016
Clean room, quiet, convenient lounge area, very helpful staff.
Comment from Hotel Management
Jan 21, 2016 by Stephen, Hotel Management
Greetings Ed, We are glad to hear that you enjoyed your stay with us and that you took advantage of the lounge. Come back and see us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Decent hotel for a quick football trip

Posted Jan 2, 2016
Stayed here for the cotton bowl. Room was larger than expected with a separate bedroom. Bedding was very good.
Comment from Hotel Management
Jan 6, 2016 by Stephen, Hotel Management
Greetings Brian, Thank you for staying with us and we are glad that you enjoyed the room. Happy new year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Fantastic !!!

Posted Dec 26, 2015
Any and everyone should stay here. Really nice place to stay. Staff are very friendly and accommodating, rooms are of the highest quality, very comfortable. 5 stars in my book!!
Comment from Hotel Management
Dec 28, 2015 by Stephen, Hotel Management
Greetings Dave, Thank you for staying with us! We are so glad to hear that you enjoyed your stay with us. Hope to see you again soon!
2 out of 5
by A verified traveler from Dallas, TX

Posted Dec 6, 2015
The service was horrible. Front desk was unresponsive to the calls. Facility was old and outdated. Bed was squeaky and the outlets didn't work. Ordering room service was subpar.
Comment from Hotel Management
Dec 9, 2015 by Stephen, Hotel Management
Greetings Ruby, I am so sorry to hear about your experience during your stay. The comfort and well-being of our guests is our highest priority. We truly appreciate you sharing your experience with us. Thank you for your feedback.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Houston, TX

Aging property but good location

Posted Dec 3, 2015
Pros: price and location
Cons: just needs renovation
Location: Market Center, close to downtown.
I selected this property based on price and location. It was ok...
Comment from Hotel Management
Dec 5, 2015 by Stephen, Hotel Management
Greetings Jack, Thank you for your feedback. In the coming months we are planning on some improvements. We appreciate you staying with us