Lobby

Reviews of Clarion Inn & Suites DFW North

2.5 out of 5
Clarion Inn & Suites DFW North
4770 Plaza Drive, Irving, TX

Reviews

7.8

Good

Rating 10 - Excellent. 431 out of 1008 reviews" "
Rating 8 - Good. 281 out of 1008 reviews" "
Rating 6 - Okay. 112 out of 1008 reviews" "
Rating 4 - Poor. 85 out of 1008 reviews" "
Rating 2 - Terrible. 99 out of 1008 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Angel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for your review. We're glad to see that you had a positive experience during your stay with us. If there are any specific areas where we can further improve and earn that fifth star from you in the future, please feel free to share your feedback. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

4/10 Poor

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk seemed to be bothered at check-in, got into our room 1st floor couldn’t the window to lock, the bed had 4 small square pillows a d was told they had none to give out. Decided to check out the pool with my 6yr old son. The hot tub walls are all green and the light was out of its socket and dangling around, the pool seemed ok. The small confusing to find restaurant is WAY over priced! Overall not a good stay.
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on Mar 26, 2024
Dear James, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the unfriendly front desk service, the window lock, and the lack of pillows. We're also sorry to hear about the condition of the hot tub and the overpriced restaurant. Your feedback is valuable to us, and we will address these concerns to improve our services. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found our hotel clean during your stay. Your feedback is greatly appreciated. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Devendra

Worst
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Guest,We're truly sorry to hear that you had a negative experience during your stay. Your satisfaction is our top priority, and we apologize for falling short of your expectations. If you'd like to discuss your concerns further or if there's anything specific we can address, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to improve and regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Johannaly

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to know that you found aspects of your stay enjoyable. Your comments are valuable to us as they help us identify areas for improvement. If there are specific areas you feel we could enhance to make your next stay more satisfactory, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Cindy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was very convenient to airport , shuttle was nice.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Guest,Thank you for your review. We're pleased to hear that you found our property convenient to the airport and that you enjoyed our shuttle service. If there's anything we can do to improve and earn that extra star in the future, please let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

4/10 Poor

Danika

Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 26, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us. Providing exceptional experiences for our guests is always our top priority. We truly appreciate your positive feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had come in from Vegas. Tired, really tired. When i phoned Clarion, the lady was really helpful and sent the shuttle to get us. The driver was nice, decent.Got to Hotel quickly. Check in was smooth. Because i was very tired, it was good to see a restaurant here. The restaurant was fine too. The room was good, clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you loved your stay with us. It's fantastic to know that you found our hotel quiet, clean, and family-friendly, and that our free breakfast provided everything you needed for your short stay. We're thrilled that our front desk staff was super helpful and friendly. We can't wait to welcome you back again for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Amy, Chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay if you have a flight cancellation
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for your glowing 5-star review! We're delighted to hear that you found our hotel to be a very nice place to stay, especially during a flight cancellation. We strive to provide comfort and convenience to all our guests, and we're glad we could meet your expectations. Should your travels bring you back to the area, we would be honored to host you again.Sincerely, Hotel Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the price
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear William,Thank you for your perfect rating! We're pleased to hear that you found our property to be nice, especially considering the price. Providing a comfortable and affordable experience for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your rating. We're glad you chose to stay with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 Okay

Jazmine

Business traveler
Liked: Staff & service
staff was friendly when I asked them to move my rooms because the bed had me itching, I laid in the bed for about 15 minutes before I started getting bitten by something. I had little itchy bumps on my arms and stomach, after I was moved to another room it got better! The restaurant they have on the property was great, bar and food were too good! best part of my stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,Thank you for your feedback on Expedia. We're pleased to hear that you found our staff friendly and enjoyed the restaurant and bar offerings during your stay. However, we apologize for the inconvenience you experienced with the bed in your initial room. We're glad that we were able to swiftly address this issue by moving you to another room. Your comfort and satisfaction are important to us, and we will look into the matter to ensure it doesn't happen again. We welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Haley

Disliked: Amenities, property conditions & facilities
The hot water didn’t work
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring all amenities, including hot water, are functioning properly is essential for a comfortable stay, and we regret falling short in this regard. Your feedback is valuable, and we will address this issue promptly to prevent any future occurrences. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Symantha

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was nice they did move us one time due to the refrigerator not working and it smelled so bad. Then the next room shower had sewer smell coming up through it - we had no hot water in the sink then the next morning we only had like warm water to shower with. I mentioned it to the staff when leaving and they noted it. Definitely a place unfortunately I would not recommend.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not meet our standards of service, and we understand your disappointment. We will address the maintenance and cleanliness concerns with our team immediately to ensure improvements are made. We appreciate your feedback and regret that we did not meet your expectations. If there is anything we can do to regain your trust or improve your experience, please do not hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Bryonna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet , great for the price also!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 3, 2024
Dear Guest,Thank you for taking the time to share your positive experience and leaving a 5 out of 5 review on Expedia. We are thrilled to hear that you found our hotel very nice, quiet, and a great value for the price. Your satisfaction is our priority, and we appreciate your feedback. If there's anything specific that stood out or if you have any suggestions for further improvement, please feel free to let us know. We look forward to welcoming you back on your future travels.Sincerely, Hotel Manager

4/10 Poor

Trevor

Traveled with partner
Liked: Cleanliness, staff & service
No hot water in 3 different rooms. Had not been able to take a hot shower in multiple rooms. Shower would go from warm to cold in a few minutes. The staff were friendly and accommodating by allowing us to change rooms but the issue was never resolved. As of that’s just the way it is. Will not stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced with the lack of hot water during your stay. We appreciate your kind words about our friendly and accommodating staff, but we regret that the issue was not fully resolved. Your feedback is valuable, and we will investigate the hot water issue to ensure it is addressed promptly. We understand the importance of a comfortable stay, and we apologize for any frustration caused. We hope you reconsider and give us another chance to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Misty

Traveled with group
Liked: Cleanliness, staff & service
No hot water. A lot of flights were cancelled that day so I wrote it off to lots of use at the time but still none at 4 am. Check in was smooth and quick but don’t count on the bar/restaurant too much.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience with the hot water and appreciate your understanding. Your comments are noted, and we will investigate and address the issue promptly. We also appreciate your mention of the check-in experience. Regarding the bar/restaurant, we will work on improvements. If you have additional details to share, please reach out. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Holly, Woodway

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, quiet and easy to access. Dwayne was awesome.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you found our location perfect, quiet, and easy to access. It's great to know that Dwayne provided an awesome experience for you. If there's anything specific you loved about your stay, feel free to share. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close to the airport if you need to stay a night before or after your flight! The bistro in-house is pretty good too.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are pleased to hear that you found our hotel to be a great place, especially for those needing to stay before or after a flight. We're glad you enjoyed the in-house bistro as well. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

Dale

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
;
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 18, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we apologize that your experience did not meet your expectations. To better understand your concerns and improve our services, could you provide more details about the issues you encountered? Your insights are valuable to us, and we want to address any specific areas that may have contributed to your dissatisfaction. We appreciate your feedback and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

6/10 Okay

Aleida

Business traveler
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your rating and would like to learn more about your experience. If there are specific aspects you enjoyed or areas where we can improve, please feel free to provide additional details. Your input is valuable, and we strive to enhance our services based on guest feedback.Sincerely, Hotel Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for your 5/5 rating. We appreciate your positive feedback and hope you had a delightful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Diana, Bella Vista

Liked: Cleanliness, staff & service
Close to the airport with frequent shuttle runs. The room itself was clean but the bathroom area was very old and dated in a grungy way. Thankful to have a convenient place to sleep after a late night canceled flight but would likely not stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,We appreciate your feedback regarding your recent stay. It's great to hear that our proximity to the airport and frequent shuttle service were convenient for your needs. However, we apologize for any inconvenience caused by the dated bathroom area. Your comments are valuable, and we will use them to address areas for improvement. Thank you for choosing us for your overnight stay, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Manami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for your perfect score! We are delighted to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

4/10 Poor

Mariela

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Tiffany helped when we arrived she was great. Besides that the stay was not great.
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for acknowledging Tiffany's assistance during your arrival. We're sorry to hear that the overall stay did not meet your expectations. Your feedback is valuable, and we would appreciate more details about the issues you encountered so that we can address them and improve our services. We take guest satisfaction seriously and want to ensure that we address any concerns you may have had during your stay. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your positive rating and would love to know more about your stay. If there are specific areas or aspects you'd like to highlight for improvement, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Guest,Thank you for your perfect score. We are thrilled to see that you rated us 10 out of 10. Your positive feedback is truly uplifting for our team. We are dedicated to providing an exceptional experience, and we are delighted to have met your expectations. Should your travels bring you back to the area, we would be honored to host you again.Sincerely, Hotel Manager

10/10 Excellent

Jerica

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your positive rating! We're glad to see you had a good experience during your stay. If there are any specific highlights or aspects you'd like to share, feel free to let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Lyman

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Lyman,We appreciate you taking the time to rate your experience staying at our hotel. We would appreciate hearing from you if you have any ideas on how to raise our guest satisfaction rating from 4 to 5. We value your patronage.Sincerely, Hotel Manager

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Quick 1 night stay from a long flight layover. Great experience , friendly and helpful front desk
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Molly,Thank you for the perfect 10/10 rating! We're delighted to hear that your quick 1-night stay was a great experience, especially after a long flight layover. It's fantastic to know that our front desk staff was friendly and helpful. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another positive stay in the future! Safe travels!Sincerely, Hotel Manager

6/10 Okay

Morgan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Morgan,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Guest,Thank you for your excellent rating. We're delighted to hear that you had a 5 out of 5 experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We appreciate your feedback and look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for your feedback and the 4-star rating on Expedia. If there are any specific comments or suggestions you'd like to share about your stay, please feel free to do so. We appreciate your input and hope to have the opportunity to welcome you back for another pleasant experience.Sincerely, Hotel Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in experience was very nice, thanks to Jacquelin
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for sharing your positive check-in experience, and we're delighted to hear that Jacquelin made it a very nice one for you. Providing excellent service, especially during check-in, is a priority for us, and we're glad she contributed to your positive impression. We'll be sure to pass along your kind words to Jacquelin. We appreciate your feedback and look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Abdul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for taking the time to share your feedback and for awarding us a perfect rating of 10 out of 10. We are thrilled to hear that your experience at our hotel met or exceeded your expectations. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. We're grateful for your positive rating and hope to have the pleasure of welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest,Thank you for your perfect rating of 5 out of 5! We're thrilled to hear that you had a positive experience during your stay. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. We appreciate your support, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10! We're thrilled to see that you had a positive experience during your stay. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. We appreciate your support, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

6/10 Okay

Arun

Liked: Cleanliness, property conditions & facilities
It was nice , short distance from airport. Appreciated the shuttle service.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Guest,Thank you for sharing your positive experience. We're glad to hear that you found your stay nice and appreciated the convenience of being a short distance from the airport. It's great to know that our shuttle service added value to your overall experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

MARGARET

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Ruined nights
The rooms was nasty ,candy stuck to floors and very dirty sheets plus no hot water …We was in town for a wedding late flights so just went to bed we got up went to bride hotel to shower and dress
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear about the cleanliness issues and the lack of hot water. This does not meet our standards, and we are addressing these concerns immediately to prevent such occurrences in the future. We understand the importance of a comfortable stay, especially during special occasions like a wedding. Your feedback is valuable, and we are committed to making the necessary improvements. If there's anything specific you'd like to share or if we can assist you further, please reach out to us directly. We appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Yurong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your kind words. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please feel free to let us know. We look forward to the pleasure of welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
airport shuttle included
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Guest,Thank you for your positive review. We're delighted to hear that you appreciated our airport shuttle service during your stay. Providing convenient amenities like this is a key part of our commitment to guest satisfaction. We hope you had a pleasant overall experience, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Dennis, HILTON HEAD ISLAND

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

6/10 Okay

jermaine

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Masaaki, San Francisco

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Masaaki,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Dear Guest,Thank you for taking the time to share your positive feedback and for giving us a perfect 10 out of 10 rating. We are delighted to hear that you had a great experience during your stay. If there is anything specific you enjoyed or any suggestions you have, please feel free to share. We appreciate your support, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, I would highly recommend
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 7, 2023
Dear Guest,Thank you for your positive feedback regarding the cleanliness of our hotel. We are thrilled to hear that you had a pleasant experience during your stay. Your recommendation is greatly appreciated. If you have any further comments or if there's anything specific that stood out to you, please feel free to share. We hope to have the pleasure of welcoming you back on your future travels.Sincerely, Hotel Manager

4/10 Poor

deanna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had no hot water and were leaving at 5am on shuttle so there were no accommodations!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay. This is certainly not the level of service we strive to provide, and we deeply regret the impact it had on your experience, especially considering your early departure. Our team is committed to addressing and resolving this issue promptly. We understand the importance of a comfortable stay, and we appreciate your understanding during this unfortunate situation. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager