Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Dallas Texas

Bad hotel downtown Dallas

Posted May 3, 2016
No hot water, computer desk light not working, water fill on iron broken, double charge on valet parking, finally hotel linens have a very funny smell.
Comment from Hotel Management
May 5, 2016 by JOET, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End through Expedia. With a mission to provide superior customer service, we take great pride in serving your needs and are sorry to hear that we did not met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
3 out of 5
by shantel

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Joe Torres, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler from Texarkana, TX

Hotel close the House of Blue and the Aquarium

Posted Apr 23, 2016
It was awesome! We had a fantastic trip! The hotel is better than we expect and it is very convenient for downtown sightseeing.
Comment from Hotel Management
May 5, 2016 by JOE T, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler

Wonderful hotel with fantastic staff!

Posted Apr 12, 2016
Pros: The hotel is beautiful and very clean. The room was really comfortable. The hotel's location was ideal.
Cons: Nothing.
Location: The location is fantastic. The hotel is near some really great restaurants and attractions.
The SpringHill Suites in Downtown Dallas was a pleasure to stay at. The hotel was beautiful and very clean. Our room was very comfortable. The hotel staff members were exceptional in the service and their overall interactions with guests. We can't say enough good things about the people who work there!
Comment from Hotel Management
May 5, 2016 by JOE T, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler

Great hotel with pleasant staff

Posted Mar 31, 2016 on Hotels
Spent a couple of days in Dallas just being a tourist. Hotel had a good location close to several restaurants. Highly satisfied with all hotel staff. JFK memorial and Klyde Warren park are just a short walk away. Very few shopping possibilities nearby, but it is hard to blame the hotel for this as it's the way the city is built. Would stay here again.
Comment from Hotel Management
Jul 9, 2016 by Joe Torres, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Joe Torres, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by Not Provided

Posted Mar 24, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Joe Torres, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler from Louisiana

Great place to stay downown

Posted Mar 21, 2016 on Orbitz
Felt safe and secure. Fantastic breakfast!! Will stay there again. Highly recommend. Convenient and close to American Airlines Center.
Comment from Hotel Management
May 6, 2016 by JOE T, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler

Excellent everything

Posted Mar 13, 2016
Excellent location in downtown Dallas. No car needed. I walked to everything. Free Wifi. Great continental hot breakfast. Updating rooms. Super clean hotel. Friendly staff.
Comment from Hotel Management
May 5, 2016 by JOE T, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager
5 out of 5
by A verified traveler

Posted Mar 12, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Joe Torres, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Dallas Downtown/West End and we hope you choose to stay with us again whenever your travel needs bring you back to Dallas. Sincerely, Joe Torres General Manager