Exterior

Reviews of SpringHill Suites Dallas Downtown / West End

3 out of 5
SpringHill Suites Dallas Downtown / West End
1907 N Lamar Street, Dallas, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1006 reviews" "
Rating 8 - Good. 253 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 103 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Chad, it's fantastic to read about your wonderful experience at SpringHill Suites by Marriott Dallas Downtown/West End. We are thrilled that we could make your visit memorable and we look forward to hosting you again in the future.

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms was nice. Good breakfast. Enjoyed our stay. I recommend using the hotels vallet parking. Used the public parking and things were stolen out our vehicle.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thomas, it's delightful to hear that you appreciated the comfortable rooms and enjoyable breakfast at SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your endorsement of our valet parking service. It concerns us that you unfortunately faced an incident with the public parking - while not under our control, we understand your frustration. We're looking forward to welcoming you back.

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter had to wait too long for the valet when she was checked out at least a 30 minute wait for her car while managing 3 kids.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Marisol, we appreciate your feedback about SpringHill Suites by Marriott Dallas Downtown/West End. We regret to hear about your daughter's experience with the valet service and understand this may have been challenging while taking care of three kids. Rest assured, our team members are continually working on their efficiency. We're pleased you've chosen our hotel and hope that overall, your family had a pleasant experience. We look forward to welcoming you back to provide an even better experience.

10/10 Excellent

Renetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed another stay. Great place and friendly staff. Nice distance to American Airlines.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Renetta, it's fantastic to know you enjoyed another wonderful stay at SpringHill Suites by Marriott Dallas Downtown/West End. We take pride in offering friendly service and a convenient location for our guests. We're thrilled that you found our proximity to American Airlines beneficial. Thank you for your lovely review, and we look forward to welcoming you back for another great experience.

10/10 Excellent

Richard, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, facility and location. Arrived in the late afternoon and had a speedy checkin. Cleaned up and walked to a few restaurants / bars for dinner and drinks (within 5 minute walk). There was one corner that was a bit sketchy w/homeless people but they seemed harmless enough as we passed by. Came home late and woke early. Good variety for breakfast with more super friendly staff helping my youngest. Checked out and walked to the World Aquarium which was about 2 minutes away. Overall an excellent experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Richard, it's uplifting to know that your stay at SpringHill Suites by Marriott Dallas Downtown/West End went well. Your praises about our efficient check-in process, proximity to popular destinations, and the commendable service provided by our team members are greatly appreciated. Our team always strives to ensure our guests feel at ease and get the most out of their stay. Your appreciation of the breakfast variety and the assistance provided to your youngest is also worth mentioning. We're more than glad to hear that you had an excellent experience and we are hoping to welcome you back soon.

6/10 Okay

Christina, Houston

Traveled with family
Liked: Staff & service
The valet parking situation is awful. It’s run by the city, not the hotel. The retrieval process is unintuitive, glitchy, and slow. Setup for breakfast was poorly designed with toast and waffles crammed in the front where no one can get to plates and utensils when there’s a wait for those. Moving “quick” food first would do wonders for flow!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Christina, we appreciate your constructive feedback. It's disappointing to hear you faced issues with the valet parking and found our breakfast layout provided inconvenient access. We're continually working on improving both these areas and we'll certainly take your suggestions on board, particularly around improving the layout to enhance the flow. Your feedback is instrumental in this process. Thank you.

10/10 Excellent

Tarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Thanks for the amazing rating, Tarah!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Suites by Marriott Dallas Downtown/West End!

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and no noise what so ever! I will definitely stay at this hotel again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Pedro, it's wonderful to know you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted you found the rooms appealing and appreciated the tranquility. The team is pleased to know you'd choose us again for your future stays. We eagerly look forward to welcoming you back.

8/10 Good

Kern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy check in. Rooms clean and comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Kern, we appreciate your positive feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's fantastic to hear you benefited from our convenient location and found our check-in process smooth. It's also great to know the cleanliness and comfort of our rooms met your expectations. We hope to see you again soon for yet another wonderful experience.

10/10 Excellent

Yuepeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Yuepeng, thank you for choosing the SpringHill Suites by Marriott Dallas Downtown/West End for your stay. We're thrilled to know you had a wonderful experience with us. We look forward to welcoming you again on your next visit to Dallas.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Michael, we're glad to see you had a good stay at SpringHill Suites by Marriott Dallas Downtown/West End. We look forward to welcoming you back for an even better experience next time. Thanks for choosing us!

8/10 Good

Edward, jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Edward, we are pleased to see your solid rating of SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your visit and we hope to serve you again on your next trip!

10/10 Excellent

Eric, Little Elm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and big rooms close to the AAC
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Eric, thank you for taking the time to share your positive experience. We're glad you enjoyed the spacious accommodations at SpringHill Suites by Marriott Dallas Downtown/West End, and appreciated the proximity to the AAC. It was our pleasure to have served you, and we would be thrilled to welcome you back on your next visit to Dallas.

10/10 Excellent

sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for the wonderful rating, Sherman!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Thank you for the 5/5 rating, Ebony!It's excellent you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Amy, thank you for your stellar rating of SpringHill Suites by Marriott Dallas Downtown/West End. It seems like you had a remarkable stay with us. We're looking forward to the prospect of welcoming you back in the future.

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
We appreciate you taking the time to share your feedback, Shannon.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Thanks for the perfect rating, Aaron!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites by Marriott Dallas Downtown/West End.Have a wonderful day!

8/10 Good

Mary

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Mary, it's wonderful to know you had a pleasant stay at SpringHill Suites by Marriott Dallas Downtown/West End. Your positive review means the world to our team members. We're looking forward to your next visit with us. Safe travels.

8/10 Good

Julissa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Service on Jan 13, 2024
Julissa, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End and sharing your rating. It's encouraging to know you had a satisfactory stay. We hope to welcome you back for an even better experience next time.

6/10 Okay

Garrett

Liked: Staff & service
Disliked: Cleanliness
The hotel room was fairly dirty with the shower being the worst. There were large stains in the carpet which is unacceptable. The staff were all really friendly. Whoever was working the front desk the morning of December 31 deserves a huge raise! He was the best! Lastly the breakfast was advertised as open till 9. Went at 8:15 and it was desolate. If it’s not open please notify guests upon check in or with a not in the room, thanks!
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Garrett, we appreciate your feedback and regret to hear that you found certain aspects of your stay less than satisfactory. We apologize for any inconvenience you encountered with the cleanliness of your room and the breakfast timing, and will strive to improve these areas. On a brighter note, we're thrilled to hear about the positive interactions you had with our front desk colleagues. Your kind words will undoubtedly reach them. We hope to have the opportunity to host you once more and provide an exceptional experience.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 16, 2024
Thanks for the outstanding rating, Brittany!We're delighted your time at SpringHill Suites by Marriott Dallas Downtown/West End was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Dylan

Traveled with partner
Disliked: Cleanliness, staff & service
Mediocre property with one MAJOR problem. Don’t be fooled by the “offered” valet service for 38 dollars. If you want to park at the hotel, you MUST pay for the parking. Otherwise, you need to pay for parking at another lot at your own risk. This is an extremely shady business practice, and I cannot recommend this place because of it. A total deception
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Dylan, we are sorry to hear about the issues you had concerning parking. In line with policies across many downtown locations, parking does come at an additional charge, as detailed on our website and various booking platforms. We understand that this may cause inconvenience and we're always striving to improve our guest's experiences. If you have additional thoughts on how we could better communicate this, we'd appreciate your feedback. We hope we can encourage you to revisit us in the future and reclaim a positive perspective.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
The staff was very friendly and helpful. Our room was comfortable and clean, and they had a good breakfast selection.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Amanda, thank you for sharing such delightful feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're thrilled our caring team members made a positive impression and that you enjoyed our cozy rooms and hearty breakfast selection. We can't wait to offer another memorable stay whenever you next visit Dallas!

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 29, 2023
Margo, it's wonderful to see that you found the location of SpringHill Suites by Marriott Dallas Downtown/West End to be superb. Thank you for your Expedia review and we hope to have the chance to serve you again in the future.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to American Airlines Center! It was a nice walking distance to watch the Dallas Stars. We stay here every time we come because of the reasonable price, cleanliness, and location.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Stephanie, your recurring visits to SpringHill Suites by Marriott Dallas Downtown/West End is the highest compliment for us. It's delightful to know our remarkable cleanliness, appealing rates, and convenient location continue to meet your expectations. We're especially thrilled that our proximity to the American Airlines Center adds to your visits. Thank you and see you on your next trip to watch the Dallas Stars!

6/10 Okay

elliott

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Elliott, we noticed your score indicates there may have been some aspects of your stay that didn't meet your expectations. We would appreciate if you can share more details about your experience, enabling us to improve for future visits.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it!
We stayed here for two nights to watch the Dallas/Lakers game. Everything was perfect. Down to the ease of finding the hotel/parking to the cleanliness of the hotel. Parking was around $23 for 72 hours. The breakfast was yummy, I loved how they had fruit!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Nancy, it's wonderful to hear that your stay at SpringHill Suites by Marriott Dallas Downtown/West End was so enjoyable. We pride ourselves on the simplicity of our location and the tidiness of our surroundings. We're also glad you found your parking convenient and appreciated our breakfast assortment, especially our fresh fruit selection. We look forward to welcoming you back the next time your travels bring you to Dallas.

10/10 Excellent

Cecilia

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Cecilia, it's wonderful to see your excellent rating for SpringHill Suites by Marriott Dallas Downtown/West End. Our team indulges in joy knowing that you enjoyed your stay. We strive to provide a memorable experience and it seems we hit the mark for you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice property, near Downtown.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Thanks, Michael! It's outstanding your time at SpringHill Suites by Marriott Dallas Downtown/West End was fantastic. We can't wait until your next visit!

8/10 Good

Sandra

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Sandra, thank you for choosing to stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're glad you had a satisfying experience with us. We will continue to strive for excellence and look forward to your next visit!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 7, 2023
Maria, thank you for rating your stay at SpringHill Suites by Marriott Dallas Downtown/West End highly! We're thrilled to know that your experience was enjoyable. We aim to provide a comfortable and seamless experience for our valued guests and we hope to have the pleasure of welcoming you again.

6/10 Okay

Jerry

Business traveler
Liked: Staff & service
The staff was very good. The building was ok, but the parking was too expensive and not at all worth the cost.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Jerry, it's pleasing to hear that our team members delivered excellent service during your stay. However, it seems that aspects related to our parking facility did not meet your expectations. Your feedback is valuable and will be taken into account. We continually strive to provide the best guest experience and hope you'll give us another chance in the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
springhill Downtown dallas
staff was very pleasant. location was near several eating establishments within walking dstance. rooms were very nice and clean. valet arking is not worth the effort. parking across street for a third of the price
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 9, 2023
Gary, we're absolutely thrilled to hear your positive feedback about SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted that our team members left a lasting impression, and you were able to enjoy the convenient location and the cleanliness of our rooms. We also understand that the valet parking was not to your preference, and appreciate your feedback. We eagerly anticipate your next visit.

10/10 Excellent

jacqueline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to park across from the hotel had our truck broken into but overall the staff and room was excellent and clean !!!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Jacqueline, it's heartening to hear that you had an enjoyable stay at SpringHill Suites by Marriott Dallas Downtown/West End. Your commendation of our team members and the room cleanliness is greatly appreciated. However, we regret the unfortunate incident with your vehicle. Safety of guests is paramount to us and we certainly empathize with your situation. We're looking forward to the opportunity of hosting you again soon.

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Dave, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End. It's wonderful to know that your stay with us met your expectations. Your high rating is greatly appreciated, and we look forward to hosting you again soon.

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit difficult, but the hotel is super nice
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 2, 2023
Casey, it's wonderful to hear that you found the SpringHill Suites by Marriott Dallas Downtown/West End to be exceptional, in spite of the parking situation. We continuously aim to offer a seamless experience and appreciate your feedback. Every note helps us to improve. We trust you enjoyed the rest of your time in Dallas and we hope to see you return in the future.

10/10 Excellent

Grant

Traveled with group
Liked: Amenities
Very close to most tourist activities, very close to most amenities for walking. The area has a population of homeless a few blocks away but no issues with anything around the hotel. Unfortunately there is no pool.
Stayed 6 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Grant, we're thrilled to hear you found the location of SpringHill Suites by Marriott Dallas Downtown/West End to be conveniently close to the major tourist destinations and city amenities. Your feedback regarding the leisure facilities is appreciated and has been noted. We're pleased that the nearby area didn't cause any inconveniences during your stay. We hope to welcome you back in the near future.

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Dallas center. Near DART West End station. Comfortable bed, spacious room with little kitchen areas. Breakfast is good with daily varieties. Gym isn't great with very limited equipment. This is the only bad things. Maid service is 3 times per week, but it was OK with us. We did not spend much time in the room.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Natalia, thank you for choosing to stay at the SpringHill Suites by Marriott Dallas Downtown/West End. We're pleased to hear you enjoyed our strategic location, spacious rooms complete with kitchen amenities, and daily varied breakfast. Regarding the gym, we value your feedback and will consider this for future improvements. We're glad to know that our housekeeping schedule met your needs, and that our setting allowed for a largely comfortable stay. We hope to welcome you back in the future.

6/10 Okay

barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to American Airlines stadium.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Barbara, we appreciate your feedback regarding our hotel's convenience to the American Airlines stadium. Your note implies there may be areas for improvement and we'd welcome any additional thoughts you have for our continued betterment. Thank you for staying with us.

8/10 Good

Scottie

Traveled with group
Liked: Cleanliness
Room was clean. Valet was not efficient. Had to wait at least 30 mins for vehicle. Only one valet staff member to serve a long line of customers. Additionally, the breakfast was good and hot but there was quite the wait and not much seating.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Scottie, thank you for choosing the SpringHill Suites by Marriott Dallas Downtown/West End. We regret you faced some delays with our valet service and the breakfast seating. Steps to increase efficiency and ensure our guests' comfort are always underway. Your appreciation for our clean rooms and hot breakfast is well received. We hope to serve you better in your next stay.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Melissa, it's delightful to hear that you appreciated the cleanliness and safety of SpringHill Suites by Marriott Dallas Downtown/West End. We make every effort to ensure our guests enjoy those aspects. Thank you for sharing your review with us. We hope to see you again soon!

10/10 Excellent

Antionette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was overall nice
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Antionette, it's wonderful to hear that you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. Thank you for sharing your experience. We look forward to welcoming you back in the future.

8/10 Good

Antonio

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Thank you for the amazing rating, Antonio!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at SpringHill Suites by Marriott Dallas Downtown/West End. Thank you again for sharing!

10/10 Excellent

Scotty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location if you do not wish to drive in the busy city traffic! We were able to pay for 24 hour parking for 15 dollars right across the street. There were plenty of food options close by where we could walk and it was close to the convention center, in which we had an event. We will stay here again! A bonus was the Dallas World Aquarium right across the street!!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
Scotty, your glowing feedback about SpringHill Suites by Marriott Dallas Downtown/West End is greatly appreciated! It's fantastic to hear that our prime location met all your needs - making parking, dining, and visiting the convention center or the Dallas World Aquarium a breeze. We're thrilled to know you are considering us for future visits and can't wait to welcome you back.

10/10 Excellent

Michael Allen

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 10, 2023
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Letisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Thank you for the amazing rating, Letisha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Suites by Marriott Dallas Downtown/West End soon!Thanks again for leaving your feedback!

10/10 Excellent

Daunesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great safe location near AA Arena
I went to a concert at the AA arena and stayed on Victory Street for a while. Easy and very safe walk from hotel. Nice area. Helpful staff.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Daunesh, thank you for sharing your positive experience. It's delightful to know that you appreciated the convenience of our location at SpringHill Suites by Marriott Dallas Downtown/West End. Our team members especially strive to provide helpful service, ensuring your comfort and safety. We look forward to welcoming you back when you attend your next concert!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Thank you for the perfect rating, Thomas!We are very pleased to hear that you had a wonderful stay at SpringHill Suites by Marriott Dallas Downtown/West End. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Jaime, Tacoma

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and efficient! Check-in process was smooth. The only negatives were the rooms were not very clean and there were several homeless around the hotel at night asking for money.
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Jaime, it's great to hear you found our team at SpringHill Suites by Marriott Dallas Downtown/West End efficient and friendly and that your check-in went smoothly. However, we're deeply concerned about your comments regarding cleanliness and neighborhood interactions. We continue to work diligently on maintaining our high standards of cleanliness and take guest security seriously. We appreciate your feedback and hope to provide a more seamless stay next time.