Ratings based on 203 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Garland, TX

Great hotel, front desk? Hmmm

Posted Feb 19, 2017
This was my first time at this hotel and it was really nice. I definitely enjoyed my stay. However, when I booked my room it was through Expedia, when I checked in the gentleman asked for my card and ID. It took awhile to whatever he was doing and then asked if anyone else was coming which I had never been asked that before and had also asked for their name. I thought that was very weird. So I get in my room and it is beautiful. When I tried logging onto the wifi it said they couldn't find me with my room and name info. So when I called the front desk the lady told me I wasn't even checked in! So I go back to the front desk to check in AGAIN so she also asked for my card and ID. The next morning I get breakfast and then couldn't even get back in my room. Had to go back to the front desk about that and it was barely 8:30 in the morning. Then I check my bank account and they double charged me for the room! So I paid twice as much for the room after I had already paid for the room through Expedia! So of course I go to the front desk about it a different gentleman checked and he said he already saw that I was double charged but he couldn't resolve the issue until his manager came in on Monday morning and this happened on a Saturday morning. So if you ever go to this hotel I wouldn't suggest you giving them your card if youve already paid for the room, otherwise they may double charge you. The room was very nice though. Good luck on your stay!
4 out of 5
by Ernesto

Posted Feb 8, 2017 on Hotels
The hotel room is a modern design. We did not like having the bathroom and shower separated. Plus the door to the bathroom did not lock.
5 out of 5
by A verified traveler

Great hotel

Posted Jan 6, 2017 on Hotels
Amazing service
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Clean friendly and convenient. Easy to get to and comfortable.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Jo

Convenient, great staff, wonderful breakfast

Posted Jan 3, 2017 on Hotels
Our stay was great. The hot breakfast is varied each day and there were lots of choices. When we had a problem in our bathroom they had it fixed by the time we returned to our room. The staff are pleasant and ready to offer assistance.
4 out of 5
by Minerva

Nice room. With separate bathroom and toilet

Posted Jan 3, 2017 on Hotels
Amazing
4 out of 5
by Thomas

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by Mauricio

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2016 on Hotels