Posted Jul 31, 2016
This was our first time staying at this Super 8 and we were very excited about it & looking forward to it since we saw their great reviews, so we thought it would be a great place especially it being a Super 8 with great reviews (Boy were we wrong). When we got there, the lady at the front desk who let me know she was from England since I told her I loved her accent,was not very pleasant & she refused to give us the room we had already PAYED for. She forced us to upgrade & then proceeded to give us a lecture as if we were children & not mature adults. She told us not to "Smoke in the room, trash & dump up the room, & not to party in the room" and she said it like she was assuming that we would which was NOT TRUE at all. Then she proceeded to say that she could get "Real ugly" if she had too & that we didn't want "To see her that way". When I asked her what she meant by that & let her know that we didn't appreciate what she had just said she proceeded to say "I'm just kidding...hehehe.." Which that was not funny to us at all! Then they tried to put us in a room that smelled like someone had been smoking in there for days, I went straight down & let her know what it smelled like & requested another (Why I did not leave sooner was a terrible mistake). Then as I was walking back in the room from telling her about the cigarette smoke, she had the nerve to call up to the room & spoke to my husband & children who were in the room waiting for me to come back & stated for them to not
Comment from Hotel Management
Aug 2, 2016 by Deven, Hotel Management
We apologize that your room was not satisfactory, and we apologize for the inconvenience.