Ratings based on 2,739 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Good hotel for downtown, walking distance to lota

Posted May 17, 2017
We had an event at American Airlines center, this was an easy walk. I do think the hotel was over priced for how expensive the room was especially given EVERYTHING is extra here. Beds were comfortable and a few of the staff were absolutely exceptional (I feel bad I didn't get the one fellows name) .... walking distance to Ellen's which is fabulous for breakfast and not $70 the brunch was at the hotel... also for the price we paid I definitely expected a bigger room
Comment from Hotel Management
May 25, 2017 by Hotel Manager, Hotel Management
Thank you for your feedback. We are so pleased to hear that our staff took such great care of you during your stay with us. Our Gold Level rooms have been recently remodeled, so we hope that you'll have an opportunity to stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

The staff was great and always accommodating

Posted May 11, 2017
It was easy checkin and check out. Every staff was consistently making sure my time was stress free. They assisted with any needs requested. Keep up the great customer service.
Comment from Hotel Management
May 11, 2017 by Hotel Manager, Hotel Management
Thank you so much for letting us know that our exemplary staff took care of your needs during your stay. We sincerely hope that you'll stay with us the next time you visit Dallas!
1 out of 5
by A verified traveler

Not worth the price

Posted Apr 25, 2017
Disappointing - had them switch my room. First room was filthy
Comment from Hotel Management
May 11, 2017 by Hotel Manager, Hotel Management
We're so sorry that your first room was unsatisfactory. We hope that our staff acted swiftly to provide you with a room worthy of our high standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

Overall very nice and comfortable

Posted Apr 22, 2017
Cons: Be upfront about the valet costs.
I didn't know about the "valet only" parking situation. It's very expensive at $34/day to park so that added another $100 onto my bill that I wasn't expecting. I may have still decided to stay there but this should be stated clearly up front before booking. Everything else was very nice and the staff was very helpful. I appreciated the car the provide to take you around the downtown area.
Comment from Hotel Management
May 11, 2017 by Hotel Manager, Hotel Management
Thank you so much for your feedback. We apologize that the valet fees were not clear. However, we're pleased to hear that our exemplary staff took care of you during your stay with us. We hope that you'll stay with us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bethesda, MD

Posted Apr 10, 2017
Pros: Clean and well maintained with very courteous hotel staff
Cons: Nothing
Accomidations were great and nice choice of restaurants and bars
Comment from Hotel Management
May 11, 2017 by Hotel Manager, Hotel Management
Thank you so much for taking the time leave feedback. We're pleased to hear that you enjoyed our facilities and that our exemplary staff took care of you during your stay. We hope that you'll stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice hotel close to the Historic District

Posted Apr 8, 2017
Pros: Honestly, everything...
Cons: Nothing...
Location: American Airlines center is close by as well as Dealey Plaza and other Historic sites and museums.
Everything about this hotel is awesome. It is within walking distance of the American Airlines Center as well as the Historic District. The staff was very helpful, polite and friendly. The breakfast choices were plentiful and delicious. The room was incredible....large and well kept. I highly recommend this hotel to everyone staying in Dallas, Texas!!
Comment from Hotel Management
May 11, 2017 by Hotel Manager, Hotel Management
Thank you so much for taking the time to share your feedback. We're so pleased to hear that you enjoyed our facilities as well as the local attractions. We hope that you'll stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel with great view of Downtown

Posted Mar 20, 2017
Pros: Staff, room, view, room service + food
Cons: Shower water pressure
Location: Anything Downtown Dallas
We were very happy with this hotel - very friendly and service minded staff, really good food (the room service is fast and not too expensive), and good location in Downtown Dallas. We could easily walk around to various locations Downtown and Deep Ellum (about 25 min walk away). The room was clean, view was great, bed was comfortable. The only thing that was lacking a little was the shower (no water pressure at all, sorry!), but I'm not going to dock the rating for that. Thanks Fairmont!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Great stay for my wedding. We booked a king suite for our getting ready room. Everything was perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

The Arts District Hotel

Posted Mar 18, 2017
Very Texan feel althroughout the hotel. Valet service was quick and felt more secure than the paid public parking around the area. The convince of being able to walk to all historic points of interest and museums is very nice. However, at the price point for the hotel having to pay for internet is a bit ridiculous and feels like a desperate cash grab.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Gorgeous hotel

Posted Mar 13, 2017
Very pretty and rooms were well appointed. Food was very pricey