Exterior

Reviews of The Grand Hotel

4 out of 5
The Grand Hotel
114 West Louisiana, McKinney, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 313 out of 448 reviews" "
Rating 8 - Good. 89 out of 448 reviews" "
Rating 6 - Okay. 26 out of 448 reviews" "
Rating 4 - Poor. 10 out of 448 reviews" "
Rating 2 - Terrible. 10 out of 448 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Historical Hotel. Very convenient location
Stayed 3 nights in Mar 2024

10/10 Excellent

Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the parking. Was a busy weekend so had to park five blocks away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the building! So much charm! We will definitely stay here again! Beautiful place and everyone was kind!
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen D

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie, Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older, boutique hotel. Well kept, comfortable beds & pillows, modern bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with everything.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mary, Pottsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. So nice and convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect Anniversary getaway!!
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times. Rooms are nice. Live music in the lounge is always amazing. Many options for dining including Rick’s Chophouse attached to the hotel. Fun place.
Stayed 1 night in Mar 2024

10/10 Excellent

Magdalena, Georgetown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is exactly as described. It’s quaint and has an old world charm. Staff is friendly, only bad thing is there are no chairs, desks, fridge or microwave. Not for business travel. It’s roomy enough for those extra conveniences. Also you can hear the noise from the hallway.
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful atmosphere in the historic downtown. Clean rooms and quiet and cozy. I will definitely come back
Stayed 1 night in Feb 2024

10/10 Excellent

Ardis, winnsboro

Liked: Staff & service, property conditions & facilities
Great hotel and restaurant!!!
Stayed 1 night in Feb 2024

10/10 Excellent

raymond

Liked: Cleanliness, amenities, property conditions & facilities
Very. Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Accessible and convenient.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as usual
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had the absolute best time! I came to celebrate my 40th birthday with my best friends, and was thoroughly pleased with our stay! I especially loved the hospitality! The uniqueness of the different rooms was pretty cool to see as well. After checking out, I received a phone call from Will. He told me that I left behind my shampoo, conditioner, and body wash. He told me that they would be able to send them back to me, and that absolutely made my day!! I felt like the staff went above and beyond and I truly appreciated that.
Stayed 1 night in Jan 2024

6/10 Okay

Andrea

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property is really run down. Broken furniture. Chipped and cracked vanities, peeling ceiling tiles, and no insulation. We could hear multiple conversations from down the hallway. On the second floor we heard someone vacuuming at 6:30am. When we asked front desk they said the morning vacuums downstairs! We heard it underneath us! Not impressed for the amount of money you spend. I wouldn’t stay again
Stayed 1 night in Jan 2024
Response from Will on Jan 26, 2024
Andrea, We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback regarding the condition of the property and the noise disturbances is concerning, and we are actively working to address these issues to ensure a more comfortable experience for all our guests. We understand your reluctance to return and hope to have the opportunity to regain your trust in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Historical hotel that is very interesting
Stayed 1 night in Jan 2024

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is wonderful, and cozy! Rick’s Chop House was amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

Kasey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this historic old hotel with the beautiful penny tile in the bathrooms and beautiful furniture and decor. The shopping around the downtown area is fabulous and lots of places to dine.
Stayed 1 night in Jan 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas, Plano

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday stay!
We came for the holidays!!! It was absolutely perfect!! The beds were very comfortable! The bathroom had to have been my favorite! I would like to stay here every time we come to visit! Great location! Great customer service!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Danica

Stayed 1 night in Dec 2023

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The front room is next to the street with all the lights so the room had shutters that would not close so we had to put a blanket on the shutters. The bed was ok kinda soft. the room was very clean and the front desk staff was great.
Stayed 3 nights in Dec 2023

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Christmas
Fabulous stay over Christmas. Bar was a little noisy below our room but was shut down by 11 pm. Very beautiful hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jon, Georgetown

Stayed 1 night in Dec 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great historic property just steps from the Square with many shopping and dining options. We stayed in a Junior suite which was gorgeous with high tin ceilings, the bathroom was huge and the king-sized bed was incredibly comfortable. Would definitely stay here again
Stayed 1 night in Dec 2023

6/10 Okay

Lucy, San Antonio

Stayed 1 night in Dec 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff went above and beyond to ensure our wedding night was nothing less than perfect! The room was gorgeous and the area around the hotel was fun as well!
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Judith

Stayed 1 night in Nov 2023

10/10 Excellent

Jon, Georgetown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite hotels. Love this place.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent trip- we will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leonard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a quaint downtown area. Only problem is that the shops close early or aren’t opened at all. Also breakfast places don’t open until 8, which is late if you’re trying to get somewhere early. But I would come back and stay here again
Stayed 2 nights in Nov 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice boutique hotel
We enjoyed our stay. The beds were wonderful. Service was excellent. Location excellent. The only thing that was disrupting was that the walls are very thin. You can hear everything and I mean everything.
Stayed 1 night in Nov 2023

2/10 Terrible

S

Stayed 3 nights in Oct 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Luxury
We enjoyed our stay and loved the proximity to downtown McKinney. The staff was always kind and very helpful. We loved the decor and the cleanliness of the hotel. The only suggestions I'd make is to have a coffee pot in the room and add a sitting area with a comfortable chair. Neither of those were in our room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jolene, Enid

Stayed 1 night in Oct 2023