Ratings based on 898 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Cathy

Wonderful

Posted Mar 25, 2017 on Hotels
Beds were amazingly comfortable. Location was excellent and easy access to the Metro. Will come back if in Dallas again !
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Cathy - Thank you so much for staying with us on your visit to Dallas! I'm happy to hear the feedback on our comfortable beds and the easy access location. Let us know when you plans will bring you back to The Highland Dallas. All best, David
5 out of 5
by Justin

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Thanks for the terrific feedback Justin! Please come and see us again at The Highland Dallas. All best, David
4 out of 5
by Robert

Nice place to stay

Posted Mar 14, 2017 on Hotels
Nice place close to SMU and the George W. Bush library.
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Robert - Thanks for the great feedback from your recent stay at The Highland Dallas. We are super convenient to SMU, the George Bush Library and so much more in Dallas. We hope you will be back with us again soon to continue exploring Dallas. All best, David
5 out of 5
by Donna

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Donna - Thanks for the feedback and for choosing to stay at The Highland Dallas! Looking forward to your return. All best, David
5 out of 5
by Freda

Very comfortable, convenient loaction

Posted Mar 3, 2017 on Hotels
Great! Loved the quiet, calm & pretty design.
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Freda - Thanks for choosing to stay with us at The Highland Dallas and for sharing such great feedback! I'm glad you found the property comfortable and convenient. All best, David
5 out of 5
Recommended
for Everyone
by A verified traveler

More grand than the pictures

Posted Feb 28, 2017
Everything was good. Except they charge an extra $100/night for incidentals. Hasn't not come back off my credit card, they said it would when I checked out.... still a pending charge.
Comment from Hotel Management
Mar 2, 2017 by David Lemmond, General Manager, Hotel Management
Hello! Thank you for choosing The Highland Dallas for your stay. We do obtain an approval above the nightly room & tax to guarantee for any incidental charges at the Hotel. We release the hold when a final charge is posted at check out. The issuing bank then controls exactly how long it takes for the reversal to touch your card. I apologize for the delay. All best, David
4 out of 5
by A verified traveler

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thanks for staying with us at The Highland Dallas! Please come back again soon. All best, David David Lemmond General Manager The Highland Dallas
5 out of 5
by Pericles

Posted Feb 22, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Pericles - Thanks for the terrific rating on your recent stay at The Highland Dallas! We look forward to welcoming you back again soon. All best, David David Lemmond General Manager The Highland Dallas
4 out of 5
Recommended
for Everyone
by A verified traveler from Haverford, PA

The perfect location for visiting SMU.

Posted Feb 22, 2017
We were placed in a handicapped room for some reason. The handicapped shower was terrible. With no ledge, water leaked all over room and out to hallway. I have stayed here before and it has always been good, especially with a child attending SMU.
Comment from Hotel Management
Feb 27, 2017 by David Lemmond, General Manager, Hotel Management
Hello - Thanks for being a terrific returning guest at The Highland. I'm sorry the function of the ADA shower was inconvenient during your recent stay. We will work to make certain you have a more traditional set up for future visits. Please let us know when you will be back again to visit your child at SMU. All best, David David Lemmond General Manager The Highland Dallas
4 out of 5
by Tina

Posted Feb 20, 2017 on Hotels
Hotel is lovely and very convenient to everything. Only complaint is it is close to Hwy 75 so it is a little loud at night.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Tina - Thank you for staying with us at The Highland Dallas! I appreciate the feedback on our convenient location. Access to and from the North Central Expressway (75) is a part of the convenience but does generate some traffic noise. Let us know next time and we will place you in a quieter area of the Hotel. All best, David David Lemmond General Manger The Highland Dallas