Ratings based on 864 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Loved the overall style and service of this hotel. It's located in a prime spot in Dallas. Wish we had the choice to self park, though. $25 per day for Valet is a bit much. Room service was good, business and workout facilities were nice and upscale. The spa was great, too. Check-in and check out was quick and easy. The staff was pleasant and accommodating, as well. I was very pleased with my 2 night stay here. The little things like fresh ice water in the lobby and occasional coffee or hot chocolate, was a treat. PS - If you're in the lobby most nights after 9 pm, they have free cookies and milk available for guests.
Comment from Hotel Management
Jan 30, 2017 by David Lemmond, General Manager, Hotel Management
Thank You! Great feedback on so many aspects of The Highland Dallas! I'm glad you liked the style and especially the service. We don't have alot of room around us for self parking but our valets are available to help you 24/7. I love that you enjoyed the complimentary touches we provide for our guests in the Lobby. Please come back again soon. All best, David
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock

Posted Dec 21, 2016
The Knife restaurant is excellent! So good we ate dinner at our hotel both nights we stayed in Dallas! Highly recommend! My husband had a massage at Exhale spa and said it was one of the best massages he's ever had...All staff were very friendly and attentive to our needs. Very satisfied with our stay.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Thank You Anne! We love Knife as well - I'm glad you were able to get your fill during your vist to The Highland Dallas. If you would like to see more of our chef, John Tesar, catch him on Top Chef - Season 14. exhale is an amazing next door neighbor to have! Come back and stay with us again soon. All best, David
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to SMU

Posted Dec 13, 2016
Pros: See Above
Cons: wifi in gym
Location: SMU - great for parents
Staff is helpful. Water in lobby is great. Gym is nice.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Thanks for staying with us at The Highland Dallas! Location is terrific for SMU and more and our friendly staff are ready to welcome you back again soon. All best, David
5 out of 5
Recommended
for Everyone
by A verified traveler from Beaumont, Tx

Nice and comfortable

Posted Dec 9, 2016
Pros: It was easy to find and comfortable
Location: It is near SMU and several museums.
The room was very large with a comfortable bed and it was also quite clean. The staff was very courteous and eager to help. I would eagerly stay there again.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Dear Amber - Thanks for finding us on your visit to Dallas. We eagerly await your return to The Highland Dallas as well. All best, David
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Intermittent squeaky noise in my room.

Posted Nov 29, 2016
There was a low-level squeaky noise that persisted intermittently. It could be heard outside in the hall as well as in my room. It was mildly annoying. I notified the staff but was never updated on it. Hope they can figure it out and correct it.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Hello SCS - Sorry about the squeaky noise you experienced! We have not found the source, but have also not heard any additional feedback on the squeek. Come back again soon! We look forward to welcoming you. All best, David
5 out of 5
by A verified traveler

Nicest Hotel in Dallas

Posted Nov 22, 2016 on Hotels
Short stay, but staff was extremely friendly. The hotel was outstanding, every detail was thought of.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for choosing The Highland Dallas for your short stay in town. We hope you will be back again soon. All best, David David Lemmond General Manager
3 out of 5
by A verified traveler from US

"This is Not a Refrigerator"

Posted Nov 22, 2016
Cons: Entire property needs updating.
Location: In n Out Burgers across street.
The refrigerator in the small room had a sign that read, "This is Not a Refrigerator" when it obviously used to be. You could see candy through a window, but it was locked and no key was provided. This is indicative of the entire hotel. This very dated property appeared to be designed and purposed for large corporate meetings. Very impersonal. Huge public spaces with rooms small and very dated. More high end motel road lodging style than luxury hotel; the plastic drinking glasses replaced with glass ones. Unwelcoming reception. Very slow elevators. Really nothing to recommend this hotel except perhaps the best food waitress ever for a long business breakfast. And there is a very large lobby area for small 3-4 person meetings. There are much better choices in the area.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Dear Norman - I'm not certain which Hotel you actually visiting while in Dallas but I don't believe it was The Highland Dallas. We are not located near an In n Out Burger and have renovated the property just a few months ago! Next time you are in Dallas you should choose The Highland Dallas, you will love the Hotel. All best, David
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Delightful Eloy is an amazing concierge
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Delightful is a terrific description for an experience at The Highland Dallas. Thanks for the great compliment for our Concierge, Eloy. Looking forward to your next visit to Dallas. All best, David David Lemmond General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Highland Dallas Hilton is a first class experience

Posted Nov 9, 2016
I am a travel consultant and brought 10 ladies for a 'girl's trip' to Dallas last week. While staying at this lovely boutique hotel the entire staff did an amazing job to make us feel 'special'. As a matter of fact, that was a comment that was made at the end of our stay by one of ladies. I want to especially commend the Concierge, Eloy Calvo; without his assistance we would not have known all that was available to us while in the Highland Park area. Eloy went out of his way to ensure that our stay was always comfortable and that all our expectations were met. Also, Michael, valet management, was there to serve us in an outstanding manner. I will be bringing other groups to the Highland Dallas.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Dear Pat - Thank You for the great feedback on the visit to The Highland Dallas! I love that you brought the girls trip to the Hotel and I hope you will be coming back again soon for more fun in Dallas. Eloy is a terrific concierge and helps so many of our guests to enhance their visit to town. Looking forward to your return. All best, David