Ratings based on 874 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh, scotland

Great Hotel in Dallas.

Posted Apr 11, 2017
First time at the Highland hotel, first impressions are good, well laid out with nice reception and attentive door staff. Rooms are good and sufficant, staff friendly. Nothing wrong with this place- hotel offers a free car ride inside a 5 mile radius.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hospital near shopping, restaurants

Posted Apr 2, 2017
I attended a conference at the hotel and it was very convenient!
Comment from Hotel Management
Apr 7, 2017 by David Lemmond, General Manager, Hotel Management
Thanks so much for staying with us for your conference in Dallas! We hope you will come again soon. All best, David
5 out of 5
Recommended
for Everyone
by A verified traveler

More grand than the pictures

Posted Feb 28, 2017
Everything was good. Except they charge an extra $100/night for incidentals. Hasn't not come back off my credit card, they said it would when I checked out.... still a pending charge.
Comment from Hotel Management
Mar 2, 2017 by David Lemmond, General Manager, Hotel Management
Hello! Thank you for choosing The Highland Dallas for your stay. We do obtain an approval above the nightly room & tax to guarantee for any incidental charges at the Hotel. We release the hold when a final charge is posted at check out. The issuing bank then controls exactly how long it takes for the reversal to touch your card. I apologize for the delay. All best, David
4 out of 5
Recommended
for Everyone
by A verified traveler from Haverford, PA

The perfect location for visiting SMU.

Posted Feb 22, 2017
We were placed in a handicapped room for some reason. The handicapped shower was terrible. With no ledge, water leaked all over room and out to hallway. I have stayed here before and it has always been good, especially with a child attending SMU.
Comment from Hotel Management
Feb 27, 2017 by David Lemmond, General Manager, Hotel Management
Hello - Thanks for being a terrific returning guest at The Highland. I'm sorry the function of the ADA shower was inconvenient during your recent stay. We will work to make certain you have a more traditional set up for future visits. Please let us know when you will be back again to visit your child at SMU. All best, David David Lemmond General Manager The Highland Dallas
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Loved the overall style and service of this hotel. It's located in a prime spot in Dallas. Wish we had the choice to self park, though. $25 per day for Valet is a bit much. Room service was good, business and workout facilities were nice and upscale. The spa was great, too. Check-in and check out was quick and easy. The staff was pleasant and accommodating, as well. I was very pleased with my 2 night stay here. The little things like fresh ice water in the lobby and occasional coffee or hot chocolate, was a treat. PS - If you're in the lobby most nights after 9 pm, they have free cookies and milk available for guests.
Comment from Hotel Management
Jan 30, 2017 by David Lemmond, General Manager, Hotel Management
Thank You! Great feedback on so many aspects of The Highland Dallas! I'm glad you liked the style and especially the service. We don't have alot of room around us for self parking but our valets are available to help you 24/7. I love that you enjoyed the complimentary touches we provide for our guests in the Lobby. Please come back again soon. All best, David
5 out of 5
by Randy

Modern "cowboy" decor w/ attention to detail

Posted Jan 16, 2017 on Hotels
The hotel was clean and comfortable, the staff welcoming and friendly, and the artwork included a wicker bull's head and a horse drinking out of a woman's navel... how could you go wrong.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Randy - Thanks for staying with us at The Highland Dallas! We love the positive feedback on our staff. I'm happy that the modern cowboy decor was a hit as well. Come back again soon. All best, David David Lemmond General Manager The Highland Dallas
4 out of 5
by Bert

Great value and great location

Posted Jan 2, 2017 on Hotels
great location, good value relative to other hotels...very clean, very nice staff...highly recommend it.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Bert - Great feedback on your recent stay at The Highland! We truly appreciate your recommendation. All best, David David Lemmond General Manager The Highland Dallas
4 out of 5
by Joshua

Great hotel, but right on the highway

Posted Jan 2, 2017 on Hotels
The hotel is really nice, the rooms are well decorated, and the bar/restaurant were great. The local area is great with access to SMU, the bush library, and mockingbird station shopping which includes the Angelica theater. The room had WAY more highway noise than I expected, and the bathroom was very okay
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Joshua - Thanks for the feedback on the stay at The Highland Dallas! Our convenient location is great for all of the wonderful locations you mentioned. For guests who find the sounds from the North Central Expressway a bit much, we can always try to change rooms to the back side of the building! Just let us know your request at anytime and our team is happy to accommodate. I hope we will see you again soon. All best, David David Lemmond General Manager The Highland Dallas
5 out of 5
by Jason

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank You Jason! Come back to The Highland Dallas again soon. All best, David David Lemmond General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock

Posted Dec 21, 2016
The Knife restaurant is excellent! So good we ate dinner at our hotel both nights we stayed in Dallas! Highly recommend! My husband had a massage at Exhale spa and said it was one of the best massages he's ever had...All staff were very friendly and attentive to our needs. Very satisfied with our stay.
Comment from Hotel Management
Dec 23, 2016 by David Lemmond, General Manager, Hotel Management
Thank You Anne! We love Knife as well - I'm glad you were able to get your fill during your vist to The Highland Dallas. If you would like to see more of our chef, John Tesar, catch him on Top Chef - Season 14. exhale is an amazing next door neighbor to have! Come back and stay with us again soon. All best, David