Ratings based on 891 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel -- great staff

Posted May 22, 2017
Pros: Location near SMU is great.
I have been staying at The Highland for over 7 years. Back when it was the Palomar. I was worried that the character and quality of the hotel would change when Hilton took over. It hasn't changed at all. The staff has remained mostly unchanged. The staff is fantastic. The Knife restaurant is excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh, scotland

Great Hotel in Dallas.

Posted Apr 11, 2017
First time at the Highland hotel, first impressions are good, well laid out with nice reception and attentive door staff. Rooms are good and sufficant, staff friendly. Nothing wrong with this place- hotel offers a free car ride inside a 5 mile radius.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hospital near shopping, restaurants

Posted Apr 2, 2017
I attended a conference at the hotel and it was very convenient!
Comment from Hotel Management
Apr 7, 2017 by David Lemmond, General Manager, Hotel Management
Thanks so much for staying with us for your conference in Dallas! We hope you will come again soon. All best, David
5 out of 5
by Cathy

Wonderful

Posted Mar 25, 2017 on Hotels
Beds were amazingly comfortable. Location was excellent and easy access to the Metro. Will come back if in Dallas again !
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Cathy - Thank you so much for staying with us on your visit to Dallas! I'm happy to hear the feedback on our comfortable beds and the easy access location. Let us know when you plans will bring you back to The Highland Dallas. All best, David
5 out of 5
by Justin

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Thanks for the terrific feedback Justin! Please come and see us again at The Highland Dallas. All best, David
4 out of 5
by Robert

Nice place to stay

Posted Mar 14, 2017 on Hotels
Nice place close to SMU and the George W. Bush library.
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Robert - Thanks for the great feedback from your recent stay at The Highland Dallas. We are super convenient to SMU, the George Bush Library and so much more in Dallas. We hope you will be back with us again soon to continue exploring Dallas. All best, David
5 out of 5
by Donna

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Donna - Thanks for the feedback and for choosing to stay at The Highland Dallas! Looking forward to your return. All best, David
5 out of 5
by Freda

Very comfortable, convenient loaction

Posted Mar 3, 2017 on Hotels
Great! Loved the quiet, calm & pretty design.
Comment from Hotel Management
Apr 7, 2017 by David, Hotel Management
Dear Freda - Thanks for choosing to stay with us at The Highland Dallas and for sharing such great feedback! I'm glad you found the property comfortable and convenient. All best, David
5 out of 5
Recommended
for Everyone
by A verified traveler

More grand than the pictures

Posted Feb 28, 2017
Everything was good. Except they charge an extra $100/night for incidentals. Hasn't not come back off my credit card, they said it would when I checked out.... still a pending charge.
Comment from Hotel Management
Mar 2, 2017 by David Lemmond, General Manager, Hotel Management
Hello! Thank you for choosing The Highland Dallas for your stay. We do obtain an approval above the nightly room & tax to guarantee for any incidental charges at the Hotel. We release the hold when a final charge is posted at check out. The issuing bank then controls exactly how long it takes for the reversal to touch your card. I apologize for the delay. All best, David
4 out of 5
by A verified traveler

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thanks for staying with us at The Highland Dallas! Please come back again soon. All best, David David Lemmond General Manager The Highland Dallas