Great location. Trouble with Expedia Upgrades.
Posted Dec 22, 2016
4th stay at the Joule. Great location on Main Street easy walk to shops, restaurants/bars & parks. Theatres and museums also quite close by. Hotel is very nice and the staff are great. Gus on the front door is a pleasure making you feel very comfortable with a friendly word whenever you enter or leave the hotel.
Room was nice, but have previously always been upgraded to a larger room. There is apparently some issue with Expedia/the hotel where status is not communicated and upgrades are therefore not automatically applied. Manager resolved valet parking issue and we were offered an upgraded room later in the day but we had already unpacked.
The Joule is a great luxury hotel and apart from the issues with Expedia, we had another very nice stay.