Ratings based on 319 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler from Miami, FL
Good hotel, regular staffPosted Jan 20, 2016
Pros: good facilities and location was great
Cons: staff, communication between Expedia and Hotel, perks...
Location: Loved the location, a block away from Oviedo and Santa Fe, as well as from rio Sur, great restaurants and safe place to be.
Stayed twice in this hotel, first time was excellent, second time was bad, hotel was the same, but staff were rude, didn't care, didn't know about anything between expedia and the hotel, wanted to charge me for everything... for the price I paid, I could get a way better hotel in Medellin.
for Everyoneby A verified traveler from Houston, TX
Pampering on Black FridayPosted Dec 3, 2015
Pros: Everything but the size of my room
Cons: There seemed to be an equal amount of square footage in the bathroom and the bedroom areas.
Location: Don't hesitate...book a spa appointment (2 hour signature treatment is amazing). Make time to enjoy the steam room, sauna, ice feature, and pool.
Checking in was fast, easy, professional, and friendly. If you stay at the this hotel you MUST visit the spa! I spent 4 heavenly hours there then was able to just go up to my room, change, and have an amazing dinner without leaving the building (and not having to get into Black Friday traffic). I stayed in a Demi Joule room and thought it was elegant but a tad cramped. I really liked the TV in the room but the Apple TV wasn't working....but with the whole suite of cable channels it didn't bother me. I LOVED LOVED LOVED the Niven Morgan bath products so much that I ordered them the same night I got home! I had dinner at the Americano and thought it had a very hip laid back vibe and the pizza was a winner. The bar staff are very attentive and professional and chatted with me a little...they're some fun guys. Valet was super fast so I was able to check out jump in my car and hit the road.
for Everyoneby A verified traveler from Sararoga,
Beautiful boutique hotel in a great location.Posted Nov 29, 2015
The staff was very friendly and helpful in every way.
for Everyoneby A verified traveler from London
Lovely hotel we were pleased with everythingPosted Nov 28, 2015
Cons: they are doing great at the job
Location: see above re restaurant
the staff chose a fabulous restaurant as we wanted a Texas steak ...being from London.....Texas is the place....we were not dissapointed.....thank you
for Everyoneby A verified traveler from Austin, TX
Beautiful place, lovely staffPosted Nov 18, 2015
The hotel is thoughtful and gorgeous. Lobby, shops, restaurants and spaces are all stimulating and inspiring. Staff were nothing but sweet, helpful and friendly. The car service driver had great recommendations and enabled us to have a fantastic sushi dinner in Deep Ellum.
for Getaway With Friendsby Isabelle from Montréal
Posted Nov 9, 2015 on Hotels
Service impeccable!! Très personnalisé!!! Wow!! Restaurants extraordinaires!!!
for Everyoneby A verified traveler from TX
Close to venuePosted Nov 9, 2015
Wonderful staff. Best bed ever! Close to great restaurants. Bought a coffee downstairs and promptly knocked it over and they quickly cleaned it up and gave me a new cup. I wish I could live there!
for Business Travelersby A verified traveler
Posted Nov 7, 2015 on Hotels
Great stay, attentive and friendly staff
for Business Travelersby Elizabeth
Posted Nov 5, 2015 on Hotels
for Business Travelersby Not Provided from Seattle, WA
Can't wait to return!Posted Nov 4, 2015 on Hotels
Awesome staff with five star service!