Ratings based on 412 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Beautiful hotel, center of downtown Dallas.

Posted Mar 19, 2017
Great service! Beautiful hotel decor. Restaurant and bar downstairs with great food and cocktails. Staff was more than helpful. I can't wait to come back!
5 out of 5
Recommended
for Everyone
by A verified traveler from baton rouge la

Great hotel in the heart of the city

Posted Feb 28, 2017
Staff was wonderful! Food was excellent! The room was very nice.
3 out of 5
by A verified traveler from Keller, TX

trouble with the valet parking

Posted Feb 28, 2017
Pros: location, the room and the set up.
Cons: see earlier comments about the valet experience
Location: shopping and dining was terrific
Our stay at the hotel was fine yet the valet situation certainly put a downer on the occasion. We contacted the valet services so that our car be brought up. The car was brought up alright yet they gave out the vehicle remote (keyless system) to the car before us. Of course our car would not start and they had to track down the other guest at North Park Mall and switch out the the remotes. The Guess Services Director offered to drive us home. We simply wanted our own vehicle so we could go home. I had promises from him and the Hotel manager to "get back with me"as to how they were going to "take care of us".... Still waiting.... The valet charges still remain on the bill. If you were at a fine steak restaurant and the steak isn't cooked right, they often deduct that item off the tab to compensate for the experience. I felt as though we were being "handled". I have yet to hear from any management representative. Disappointing for a hotel that claims to cater to its clients
5 out of 5
Recommended
for Everyone
by A verified traveler from St Charles, IL

Very nice and clean , right in downtown.

Posted Feb 1, 2017
Excellent service from all staff , we had a great time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

The best

Posted Jan 22, 2017
I live in Dallas and I come here every couple of months just to take a weekend off and enjoy my city as a tourist. There isn't a better hotel in a better location.
5 out of 5
by Anthony

This traveler left a rating score only Posted Jan 18, 2017 on Hotels
5 out of 5
by Jackie

great hotel - pet friendly & really helpful staff

Posted Jan 11, 2017 on Hotels
great hotel - pet friendly and really helpful staff
5 out of 5
by Stephanie

Convenient and classy

Posted Jan 9, 2017 on Hotels
This hotel was luxurious and very convenient location downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Enjoyed the in house restaurant and the turn down service.
5 out of 5
by Sheila

Fabulous hotel

Posted Jan 7, 2017 on Hotels
First time visit to this hotel...from doorman, checking in, to house keeping .... everyone was extremely helpful!