Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Miami, FL

Good hotel, regular staff

Posted Jan 20, 2016
Pros: good facilities and location was great
Cons: staff, communication between Expedia and Hotel, perks...
Location: Loved the location, a block away from Oviedo and Santa Fe, as well as from rio Sur, great restaurants and safe place to be.
Stayed twice in this hotel, first time was excellent, second time was bad, hotel was the same, but staff were rude, didn't care, didn't know about anything between expedia and the hotel, wanted to charge me for everything... for the price I paid, I could get a way better hotel in Medellin.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Pampering on Black Friday

Posted Dec 3, 2015
Pros: Everything but the size of my room
Cons: There seemed to be an equal amount of square footage in the bathroom and the bedroom areas.
Location: Don't hesitate...book a spa appointment (2 hour signature treatment is amazing). Make time to enjoy the steam room, sauna, ice feature, and pool.
Checking in was fast, easy, professional, and friendly. If you stay at the this hotel you MUST visit the spa! I spent 4 heavenly hours there then was able to just go up to my room, change, and have an amazing dinner without leaving the building (and not having to get into Black Friday traffic). I stayed in a Demi Joule room and thought it was elegant but a tad cramped. I really liked the TV in the room but the Apple TV wasn't working....but with the whole suite of cable channels it didn't bother me. I LOVED LOVED LOVED the Niven Morgan bath products so much that I ordered them the same night I got home! I had dinner at the Americano and thought it had a very hip laid back vibe and the pizza was a winner. The bar staff are very attentive and professional and chatted with me a little...they're some fun guys. Valet was super fast so I was able to check out jump in my car and hit the road.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sararoga,

Beautiful boutique hotel in a great location.

Posted Nov 29, 2015
The staff was very friendly and helpful in every way.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel we were pleased with everything

Posted Nov 28, 2015
Pros: everything
Cons: they are doing great at the job
Location: see above re restaurant
the staff chose a fabulous restaurant as we wanted a Texas steak ...being from London.....Texas is the place....we were not dissapointed.....thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Beautiful place, lovely staff

Posted Nov 18, 2015
The hotel is thoughtful and gorgeous. Lobby, shops, restaurants and spaces are all stimulating and inspiring. Staff were nothing but sweet, helpful and friendly. The car service driver had great recommendations and enabled us to have a fantastic sushi dinner in Deep Ellum.
5 out of 5
Recommended
for Getaway With Friends
by Isabelle from Montréal

Posted Nov 9, 2015 on Hotels
Service impeccable!! Très personnalisé!!! Wow!! Restaurants extraordinaires!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Close to venue

Posted Nov 9, 2015
Wonderful staff. Best bed ever! Close to great restaurants. Bought a coffee downstairs and promptly knocked it over and they quickly cleaned it up and gave me a new cup. I wish I could live there!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 7, 2015 on Hotels
Great stay, attentive and friendly staff
5 out of 5
Recommended
for Business Travelers
by Elizabeth

This traveler left a rating score only Posted Nov 5, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by Not Provided from Seattle, WA

Can't wait to return!

Posted Nov 4, 2015 on Hotels
Awesome staff with five star service!