Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from montana

Posted Jul 17, 2016
Great hotel in a great location, friendly and helpful staff
3 out of 5
by A verified traveler

Posted Jun 23, 2016
booked a king bed room with pool view. Was given a queen bed room with street view.
5 out of 5
by A verified traveler

Posted Jun 22, 2016
Great place- clean rooms, convenient location, great bar.
5 out of 5
by Jack F. from Austin

Posted Apr 20, 2016 on Hotels
Just about perfect.
4 out of 5
by Carla Maria from Panama

Posted Apr 19, 2016 on Hotels
Fui con mi esposo e hija para visitar la universidad SMU y este hotel queda a un par de cuadras. El hotel tiene una decoración moderna y no es grande. Tiene un restaurante. Me gustó mucho el desayuno que sirven y el café es muy rico. La habitación que tomamos tenía 2 camas grandes y me pareció un poco pequeña. El baño tenía una puerta corrediza sin seguro y quedaba un espacio al cerrarla. Por ésto se escuchaba el agua de la ducha cuando mi esposo se bañaba lo cual me era incómodo porque quería dormir. Me parece que faltaba iluminación en el cuarto , había una lámpara en el escritorio y mesa de noche pero no era suficiente. El personal del hotel era amable y cooperador. El wifi es gratis si llenas un formulario por internet para hacerte miembro del programa de lealtad del hotel.
5 out of 5
by Anne

Posted Mar 31, 2016 on Hotels
We were very happy. Restaurant and servers were great. Very convenient location to visit SMU.
4 out of 5
by David from Littleton

Quite nice hotel

Posted Mar 28, 2016 on Hotels
Hotel location across street from SMU campus. Area is very "clean". Hotel is very nice and first rate. My room was "interior", that is, no windows. That was OK for 1 night, but a bit claustrophobic. I suggest inquiring or adding a request for a room with a window. Hotel provides free shuttle to Greenville Avenue restaurants, with a lot of interesting choices.
5 out of 5
by Sarah

This traveler left a rating score only Posted Mar 27, 2016 on Hotels
4 out of 5
by Kenneth from Oklahoma City

Highs and Lows

Posted Mar 15, 2016 on Hotels
Overall, it was a pleasant stay. The staff was a bit disorganized at times, which was a little frustrating. We encountered this at check in, when we needed transportation locally, and at checkout. The location is top notch and the decor modern. As with any Kimpton hotel, they are going for a trendy, W type atmosphere but in this cae the lobby is so tiny that people are almost tripping over themselves to get the free wine. I would stay here again though as the room and location are top notch.
5 out of 5
by Kristine

Lots of little extras!

Posted Feb 26, 2016 on Hotels
The Lumen was wonderfully located for our recent visit to SMU, and just a short distance from great restaurants and shopping. The rooms were immaculate, and the decor was upscale hipster. The lobby held many nice surprises, including breakfast coffee, mini muffins, and newspapers, and complimentary wine and appetizers were served in the evening. The hotel's restaurant was excellent, and worth a visit even if you are not staying at the Lumen. But why wouldn't you?