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Reviews of The Ritz-Carlton, Dallas

5 out of 5
The Ritz-Carlton, Dallas
2121 McKinney Ave, Dallas, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 230 out of 280 reviews" "
Rating 8 - Good. 28 out of 280 reviews" "
Rating 6 - Okay. 10 out of 280 reviews" "
Rating 4 - Poor. 8 out of 280 reviews" "
Rating 2 - Terrible. 4 out of 280 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine, Avon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe here! In classic Ritz-Carlton style, as you walk into the hotel, you can breathe in the aromas which are very unique to each hotel. Then you hear your favorite Rolling Stones song piped in overhead. The staff was so friendly and the food was distinctively prepared. The bar was a nice rest stop after a day of tours. The weather was unsettled so the patio was not open. It looked like a great place to gather with friends!
Stayed 2 nights in Mar 2024
Response from Joanna on Mar 11, 2024
Good morning, Christine! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Denise on Dec 13, 2023
Greetings from The Ritz-Carlton, Dallas! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023

2/10 Terrible

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We had so many problems with keys restaurants. Too many people and not enough staff
Stayed 2 nights in Sep 2023
Response from CMF on Oct 2, 2023
Dear Tracey, Thank you for taking the time to share your valuable feedback regarding your recent stay at The Ritz-Carlton, Dallas. We take pride in providing our guests with the highest level of personalized service, and we would like to sincerely apologize that we did not meet our standards of excellence with you. We have shared your comments with our leadership team so we may continuously improve our guest experience.Thank you again for your valuable feedback and we hope you will provide us another opportunity in the future to extend to you a more pleasant stay.

10/10 Excellent

paige

Liked: Cleanliness, amenities, property conditions & facilities
The staff was Amazing!! The valet service was the best !
Stayed 2 nights in Sep 2023
Response from Denise on Sep 26, 2023
Paige good morning to you. Thank you for sharing your feedback with us, we will ensure to share with the team. We are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Denise on Aug 21, 2023
Joanna good morning to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Hope to return
Stayed 4 nights in Aug 2023

10/10 Excellent

maya mae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS WONDERFUL, YOU GET TREATED LIKE ROYLAITY!!!! IF YOU WANT TO FEEL LIKE A QUEEN, COME TO THIS HOTEL
Stayed 2 nights in Aug 2023
Response from Denise on Aug 14, 2023
Maya, good afternoon to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Denise on Aug 14, 2023
Brian, good afternoon to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Dustin

Stayed 1 night in Jul 2023

10/10 Excellent

Shekilia

Stayed 4 nights in Jun 2023

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Jun 2023
Response from Denise on Jul 3, 2023
Charles, good morning to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

BEN

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Property is old. Needs a facelift. Bare bones in the rooms, kinda felt like a Covid room. Not 1 thing extra in the room. Was great A GREAT PROPERTY,just a normal room with A COUCH.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort
It was an amazing experience. We gone was helpful and made the stay extremely enjoyable
Stayed 2 nights in Mar 2023
Response from Denise on Mar 28, 2023
Christopher, good morning to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Kelly

Stayed 1 night in Mar 2023

10/10 Excellent

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 15th anniversary here and they made us feel so special! Additionally, the courtesy car is a great touch - we used it multiple times!
Response from Denise on Jan 5, 2023
Lauren, good morning to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Happy Anniversary! Have a wonderful day.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place and wonderful staff and customer service!

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, room comfort
High quality hotel; very high level quality of service.
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, room comfort
Excellent!
Excellent dinner at Fearing's and a wonderful stay in a corner room.
Stayed 1 night in Sep 2022

8/10 Good

Ishmael

Traveled with family
Liked: Cleanliness, room comfort
Great hotel. Great location.
Stayed 2 nights in Jul 2022

10/10 Excellent

Alton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2022

10/10 Excellent

Sherman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Room comfort
Everyone was extremely friendly. Room was not clean. There was trash underneath certain areas and I had my small dog with me.
Stayed 1 night in Jul 2022

10/10 Excellent

Jaaon

Stayed 1 night in May 2022
Response from Sophia on Jun 1, 2022
Jaaon, good morning to you. Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sophia on May 11, 2022
Good morning Cody Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Khoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff
Location: 5/5 - The location is walkable to bars & several fine dining restaurants. Room: 4/5 - The room was clean & comfortable. I had one of my best sleep in a while on the very comfortable bed. However, I understand that they’re going to remodel the rooms which is much needed. Service: 5/5 - The service was excellent. All of the staff were welcoming w/ friendly smiles. Ambiance: 4/5 - The hotel & its common areas were small, didn’t feel grand.
Stayed 2 nights in Mar 2022
Response from Sophia on Mar 8, 2022
Good morning Khoi! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. Yes, we will be remodeling soon, and look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying at the Ritz! The food, bar
Stayed 2 nights in Mar 2022
Response from Sophia on Mar 8, 2022
Good morning Catherine! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel and your enjoyment of the food and bar. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Sandrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to stay longer. :)
Stayed 2 nights in Feb 2022
Response from Denise on Mar 1, 2022
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Pheona, Milwaukee

Stayed 2 nights in Feb 2022

10/10 Excellent

Sevima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, amazing bar
Stayed 1 night in Jan 2022
Response from RCDALFOHManager on Jan 10, 2022
Thank you for staying with us, Sevima! Very glad to hear you enjoyed your experience. Hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean. Nice room. Great room service.
Stayed 1 night in Dec 2021
Response from Denise on Jan 3, 2022
Good afternoon! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

lamar

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Sophia on Nov 22, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

4/10 Poor

Patricia

Stayed 2 nights in Oct 2021

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very enjoyable stay at the Ritz. I will come again. JLB
Stayed 1 night in Sep 2021
Response from Denise on Sep 23, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Timothy Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Sophia on Mar 8, 2022
Good Morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Sophia on Aug 20, 2021
Good afternoon! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and the space are large.
Stayed 2 nights in Aug 2021
Response from Sophia on Aug 13, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

hunter

Stayed 1 night in Aug 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
The Ritz is a whole new level of customer service. Beautifully elegant decor, yet very welcoming atmosphere. Absolutely incredible experience.
Stayed 1 night in Jul 2021
Response from Sophia on Aug 3, 2021
Good morning Jeremy! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Sophia on Jul 26, 2021
Good morning Stephen! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Sophia on Jul 26, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Sophia on Jul 26, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Sophia on Jul 26, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz Fun
Amazing! Hotel staff were incredibly nice! We had a baby with us, and they bent over backward helping us and making sure she was good! Bellmen and valet were so very polite and nice! Really made our day! We
Stayed 2 nights in Jun 2021
Response from Denise on Jun 29, 2021
Hello Catherine, We are delighted you and your family had a wonderful stay with us! Thank you for your kind words, we truly appreciate the feedback. We will make sure to share this with our team.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jun 2021
Response from Denise on Jun 7, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptionally better than any other hotel chain. Room and sheets were clean and properly managed (many high-end luxury places do not seem to make this a priority, but rather, make the place look clean).
Stayed 1 night in Apr 2021
Response from Sophia on Apr 26, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immediately attentive service upon arrival smooth checkin extremely convenient location well maintained facility
Stayed 2 nights in Apr 2021
Response from Sophia on Apr 19, 2021
Good morning! Thank you for sharing your feedback with us, we are so excited you had a lovely stay at the hotel. We are looking forward to welcoming you back in the near future. Have a wonderful day.