Breakfast, lunch, dinner served; American cuisine

Reviews of The Westin Dallas Park Central

4 out of 5
The Westin Dallas Park Central
12720 Merit Dr, Dallas, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 800 out of 1339 reviews" "
Rating 8 - Good. 218 out of 1339 reviews" "
Rating 6 - Okay. 133 out of 1339 reviews" "
Rating 4 - Poor. 83 out of 1339 reviews" "
Rating 2 - Terrible. 105 out of 1339 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Priscila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Apr 18, 2024
Dear Priscila, Thank you for sharing your experience at The Westin Dallas Park Central with fellow travelers. It is a pleasure to know how much you enjoyed our pristine guestrooms and our cordial service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. We value your business and hope to see you again soon.Sincerely,Chandler Vadra, General Manager

10/10 Excellent

Tommy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been my go to simce the 80's. Try the steak im the bar. As good as i have eaten in Dallas
Stayed 1 night in Mar 2024
Response from General Manager on Apr 17, 2024
Dear Tommy, Thank you for your gracious review of The Westin Dallas Park Central. We are thrilled to know we exceeded your expectations again and that you especially had a great dining experience during your time with us. It was our pleasure accommodating you, and we look forward to continuing to serve as your home away from home.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Jack

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Jack, Thank you for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Park Central. We look forward to your return and wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Joshua, Amarillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very satisfying! Helpful staff and clean rooms and accessible dining area..
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Joshua, Thank you for choosing The Westin Dallas Park Central. We are thrilled to know you had a great stay and that our impeccable guestrooms and intuitive associates enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back very soon. Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Teresa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Dallas Park Central, and we hope to see you again soon. Sincerely,Chandler Vadra,General Manager

4/10 Poor

Paula L

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Paula L, Thank you for choosing our hotel. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Tanya, Jonesboro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Nice hotel
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tanya, Thank you for the high rating of The Westin Dallas Park Central. We are thrilled to know you had a great stay and that our well-kept property and dynamic location enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Sincerely,Chandler Vadra,General Manager

4/10 Poor

Henda

Disliked: Staff & service, property conditions & facilities
The hotel’s phone don’t work and it caused major problems for our family
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Henda, Thank you for being our guest and for your review. We apologize for the issues you had with one of our in-room amenities; we will work with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Thank you again for your patience, and we hope to welcome you back so we can provide you with the flawless stay you deserve.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
That’s awesome
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 13, 2024
Dear Anna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Westin Dallas Park Central; we look forward to seeing you again soon. Sincerely,Chandler Vadra, General Manager

6/10 Okay

Chad, Calgary

Business traveler
Liked: Staff & service, amenities
I had many problems with my room (electricity outlets not working), no water placed after maid services, poorly made bed, plus I could not reach room service for an in room meal as I had work to do. The Guest wifi was out, but they gave me the staff wifi password so could work.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Chad, Thank you for sharing your review. We are sorry for the concerns you outlined in your guestroom and that we did not meet your expectations. We will discuss your comments with our associates, and we sincerely appreciate your feedback. Thank you again for your patience, and we hope that you will consider returning to stay with us so we can show you we are committed to providing seamless, enriching experiences for every guest.Sincerely,Chandler Vadra,General Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and friendly. The two double beds were small for our family of four though so I didn’t sleep very well. My kids kicking and squishing my side all night.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Kimberly, Thank you for sharing your review of your recent stay with us. We are glad you enjoyed your overall time with us and that you especially liked our thoughtfully crafted, impeccable property and devoted associates. It was our pleasure accommodating you to The Westin Dallas Park Central, and we look forward to welcoming all of you again soon.Sincerely,Chandler Vadra,General Manager

8/10 Good

Ronald

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wedding reception was being held on Saturday night at the hotel and the guest to the wedding party took up all of the available parking for both the garage and valet. My wife drove around the parking garage for 45 minutes looking for parking and ended up having to park at an office parking lot nearby and was not able to park in the garage until three hours later.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Ronald, Thank you for choosing The Westin Dallas Park Central. While we hope you had an overall pleasant stay, we apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. Thank you once more for the feedback, and we hope to have another opportunity to host you again soon.Sincerely,Chandler Vadra,General Manager

8/10 Good

Zoe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good but they ran out of shower gel which is below standard
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Zoe, Thank you for choosing The Westin Dallas Park Central and for your review. While we are glad you had a pleasant stay, we apologize for not meeting all of your expectations with our amenities. We are sorry for the inconvenience caused to you, and we are very grateful for your patience. Your feedback has been addressed with the appropriate individuals as we always strive to enhance our guest experience. Thank you again for your business, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Annie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short visit to Dallas. It’s in business area so it’s quiet and away from things. Fast food options available on the Main Street.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Annie, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Dallas Park Central. We appreciate your generous compliments, and we are glad you had a peaceful and fulfilling stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Lisa

Traveled with family
Everything was great. The staff so kind and helpful!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Lisa, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Dallas Park Central and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Sincerely,Chandler Vadra,General Manager

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the restaurant
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 30, 2024
Dear Patrick, Thank you for sharing your review of The Westin Dallas Park Central. We appreciate your kind rating and are glad to know you had a pleasant time at our on-site restaurant. We hope to see you again soon and wish you all the best with your travels. Sincerely,Chandler Vadra,General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Thomas, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The Westin Dallas Park Central look forward to your next visit.Sincerely,Chandler Vadra,General Manager

8/10 Good

Alexis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view of my room, was very pretty at night. All around my stay was great, bar service was not too polite but other then that it was a nice stay.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 29, 2024
Dear Alexis, Thank you for the kind rating of The Westin Dallas Park Central. We are thrilled to read about your enriching stay and how much you enjoyed our spectacular views. We seek to deliver an awakening experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to the area.Sincerely,Chandler Vadra, General Manager

2/10 Terrible

Patricia

Traveled with family and small children
Disliked: Staff & service
It was completely chaotic as soon as we arrived! We waited 3 hours to get to a room and then they didn't have the rooms we booked but when arrived they told us that we would get the rooms we requested. It was the worse situation I have ever been in. Had they let us know that they overbooked, we could have changed our hotel hours earlier.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 26, 2024
Dear Patricia, Thank you for your honest evaluation. We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We sincerely regret that your guestroom was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Chandler Vadra, General Manager

10/10 Excellent

Larry, mcalester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the Weston is the best hotel to stay at, in my opinion. I have never had any type of bad experience staying there
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Larry, Thank you for the excellent review. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Dallas Park Central, and we hope to see you again soon. Sincerely,Chandler VadraGeneral Manager

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town on business. Convenient to all areas. Nice facility
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 22, 2024
Dear Daniel, It was a pleasure having you at The Westin Dallas Park Central. We want to help you soar above any obstacles travel puts between you and your well-being. We are thrilled to know you enjoyed many aspects of your time with us, including our dynamic location. Thank you for the energizing comments and for choosing Westin, a place where together we can rise. We look forward to your next visit.Sincerely,Chandler Vadra, General Manager

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on Mar 23, 2024
Dear Omar, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very nice area.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 18, 2024
Dear Tracy, Thank you for sharing your feedback regarding your visit to The Westin Dallas Park Central. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you again for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Korey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 19, 2024
Dear Korey, Thank you for taking the time to share about your stay at The Westin Dallas Park Central. We appreciate your generous rating, and we look forward to being your home whenever you are in the area.Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, efficient check in and welcoming words from management.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 16, 2024
Dear Barbara, Thank you for taking the time to share your check-in experience at The Westin Dallas Park Central. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area.Sincerely,Chandler Vadra, General Manager

2/10 Terrible

Marilyn Weisberg

Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ms. Weisberg, Thank you for your recent visit and also for your rating. We want to extend our apologies for not meeting your expectations and for any inconvenience you experienced. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.Sincerely,Chandler Vadra,General Manager

4/10 Poor

Brittany

Disliked: Cleanliness, property conditions & facilities
Unpon check-in the front desk clerk was extremely friendly and helpful. The entire endeavor took less than 7 minutes. When entering the elevator (1 of 4), there was trash on the ground which I overlooked because I was ready to get to my room. Immediately upon entering the room I noticed a 3x2 foot stain across the king size bed that looked as if someone spilled a drink on it; it was a light brown color so it was more than noticeable on the white sheets. I called the front desk to ask for the bed to be changed thinking it would be a priority, but after 20 minutes and exhaustion creeping up on me I went to the front desk. The original staff member who checked me in insisted to give me another room, which I obliged as he was continuously kind and empathetic in his interaction. He also provided comps for dinning, which was unnecessary but the gesture was appreciated. I should’ve stayed in the original room haha. It took two days to realize there was dust on the top of the headboard, duct tape (yes the silver duct tape) on the smoke detector, and scotch tape holding a picture together above the bed. I used room service once, and it took about 45 mins to realize why I couldn’t reach anyone; the settings to auto connect on the phone were incorrect. I discovered this when I pressed the valet button and got another department on the line. An additional issue was the water temp. After a minute or so the temp would increase of decrease randomly without me adjusting it.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Brittany, Thank you for sharing your detailed review. It is always our aim to provide an exceptional stay to our guests; therefore, we sincerely apologize for the housekeeping service issues you encountered and for the frustrations this caused. Please be assured we will follow up on your comments appropriately and will take measures to ensure we focus on providing a rejuvenating atmosphere to our guests. Furthermore, we are sorry for the concerns you had with regard to the water temperature. We will address this accordingly, and we are grateful for your feedback. We appreciate your patience and understanding, and we hope to have another opportunity to deliver you the perfect visit you should always expect from us. Sincerely,Chandler Vadra,General Manager

10/10 Excellent

Madeline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay for two nights. Wonderful staff and very clean and nice rooms
Response from GENERAL MANAGER on Mar 12, 2024
Dear Madeline, It was our pleasure to welcome you to The Westin Dallas Park Central. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Sincerely,Chandler Vadra, General Manager

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear April, Thank you for choosing The Westin Dallas Park Central and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Chandler Vadra General Manager

8/10 Good

Jerry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds need some attention
Stayed 2 nights in Feb 2024

8/10 Good

Dunia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024

8/10 Good

Kasie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner had a good relaxing stay. Good close parking but did not like the fact you had to pay. Very comfortable bed and clean room. Nothing special but very nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. Modern and clean. The area is very quiet and safe. I was particularly impressed with the staff. Their customer service skills were excellent. Thank you to Ray, Jen and Lamar. You were great! Happily stay again!
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Liked: Property conditions & facilities
This property is a good value for the price. It is conveniently located in a good area with low traffic and seems safe for you and your vehicle.
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have troubles providing any legitimate complaint. The parking was reasonably priced. I would have liked to parked for free at the option that was mentioned at the front desk. There is free parking next to or across from the hotel. I could only find a Benihana and an abandoned building.
Stayed 1 night in Feb 2024

6/10 Okay

Ericka

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda, Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly, clean, bedding was comfortable, seemed quite even at night. Dining was very good food.
Stayed 2 nights in Feb 2024

6/10 Okay

Jussin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is awful!! You pay 20.00 a night when you are already paying enough for the room!! OUR TV KEPT GOING IN AND OUT SO WE COULD NOT EVEN FINISH OUR SHOW!!
Stayed 1 night in Feb 2024

10/10 Excellent

Eddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. No complaints whatsoever
Stayed 1 night in Jan 2024

10/10 Excellent

Danyelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel gives you luxury on a budget. My daughter and I came for a quick mommy and I getaway. Breakfast was great, the staff was amazing and the rooms were spacious and clean!!! I never heard loud noise or kids running down the hallways. I would recommend it for business and family trips
Stayed 2 nights in Jan 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Guests should no pay to watch movies.
Stayed 1 night in Jan 2024

6/10 Okay

Vicki

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Roderick

Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Ebony, Peoria

Liked: Staff & service
Very low water pressure. Not very clean, and old. Definitely need some renovations
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Liked: Property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024

8/10 Good

Charles Henry

Stayed 1 night in Jan 2024

6/10 Okay

Valerie

Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended Hotel
Excellent hotel - great location in North Dallas, competitive pricing, great vibe in the lobby area, very comfortable and clean rooms, plenty of hot water in bathroom (unbelievable that I would have to state that, but at some other hotels in the early morning shower crush, that's been an issue!). I will definitely be coming back.
Stayed 2 nights in Jan 2024