First off I picked h
This hotel because of the price for the Westin name brand . I knew it was under construction that's fine . But please stay else where . I checked in the front desk girl gave me keys to someone one else's room and when the bellman called down she was rude to him even though she messed up.. Then I requested double beds she gave me a king bed. Then it says online the indoor pool is closed but outdoor is open , not true. There is no open pool. My mom stayed with me and she felt like something was biting her in the bed . Oh and then the valet guy told me valet was 17 a day and it was 27 when I asked the front desk about it she shrugged ! These people are idiots ! Pay a little more stay somewhere else
Comment from Hotel Management
Aug 8, 2016 by GM, Hotel Management
Thank you for taking the time to let us know about your experience while visiting our hotel. I do appreciate that you have given me a detailed review of our hotel. I regret that your experience was not perfect, and I assure you that we take all guest feedback very seriously and work hard to improve our service and to deliver an exceptional guest experience. It's apparent in this case that we fell short as this is certainly not the standard in which we have set or aspire to exceed. I want to thank you for bringing this to our attention. Please know that I will review the information that you have provided here to our team, and we will make adjustments. In the end, we want our guests to leave us better than when they arrive. Thank you, and we look forward to serving you in the future.