Property amenity

Reviews of The Westin Dallas Stonebriar Golf Resort & Spa

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 895 reviews" "
Rating 8 - Good. 152 out of 895 reviews" "
Rating 6 - Okay. 59 out of 895 reviews" "
Rating 4 - Poor. 35 out of 895 reviews" "
Rating 2 - Terrible. 21 out of 895 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

amy, Springdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, probably one of the best we’ve stayed in. Our room is very nice and the view from the balcony is amazing.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Thomas

Traveled with family
We are just passing through and not really experiencing the property. But there was a big sticker on the front of the toilet tank that had installation instructions. Curious about how long that’s been there!? LOL
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your feedback and wonderful rating with us! This level of detail is important for us so we know exactly how we can improve for future experiences. We hope to welcome you back to our resort on your next visit to Dallas!

4/10 Poor

Fraron

Traveled with partner
I was misled at booking about whether breakfast was provided… I ended up spending over $500 for a one night stay… that’s a bit much
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Neal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel at a reasonable price. Appears to have been understaffed.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Keshia

Stayed 2 nights in Feb 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Sarah

Liked: Amenities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Weiting, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Everybody is so kind. 👍
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Joseph

Response from John on Feb 8, 2024
Good afternoon Joseph, I am sorry to hear that you did not enjoy your stay with us. Any feedback you can provide would be greatly appreciated as it allows us to see our product/services through the eyes of our guests.thank you,

10/10 Excellent

Cierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the room and it’s close to shops and restaurants.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Shane

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property and we have been there several times for the FCS National Championship. This time the elevators were slow, our toilet didn't work when we arrived, and we had to run down to the other bathrooms, and the shampoo was out. We did tell the front desk after we figured out how to use the phone. It was taken care of eventually. It seems like things were not up to normal this stay.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for taking the time to review our hotel Shane. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Supurna

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

MAURICE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like my suite due to the fact that there was no drawers to put our clothes. I wasn’t happy about how the suite was decorated. The room was a nice size but looked very empty and plain with only one cabinet to hand a few things up. The couch was very hard and didn’t even contain a sofa bed. I’ve stayed in lots of suites and this one doesn’t even compare to the others. It definitely was not worth the price.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Maurice. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Nedenia

Liked: Cleanliness, staff & service, property conditions & facilities
ALL INCLUSIVE HOTEL. MY ROOM WAS OPEN WHEN I RETURNED FOR AN EVENT AND BATHROOM DID NOT LOOK THE SAME AS I LEFT IT.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for taking the time to review our hotel. While we're glad that you enjoyed your overall stay, we apologize for falling short in other areas. Our top priority is the well-being of our guests and that they feel safe and cared for when staying at our hotel. Be certain and reassured that our hotel is monitored 24 hours a day and 7 days a week by security agents and we have in place an effective system of surveillance cameras. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is a great centrally located Hotel. Great restaurants and staff. Issue is the cleanliness of rooms.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property and is in close proximity to Grandscape without being in the busy area. The only downfall was the noise. You could hear every door shut and people talking in hallways and outside in the parking lot. We did go during a busy time of year and there was an entire football team staying there, so maybe it is less noisy at other times of year.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for taking the time to review our property, Kendra. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Kamille, North Las Vegas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Relaxing areas and close to everything but not too close. I would stay again and again!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Satinder Pal, Irvine

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality!!
Stayed 6 nights in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Amy

Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities
I was excellent
Stayed 5 nights in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thank you for sharing your positive experience with us, Parisa! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Joslin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

B K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! I will be back!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 27, 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tristen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place! The staff were very accomodating. We had one day in the area and it was full of relaxing fun. We started the morning with a trip to the spa where we had one of the best messages we have ever had with a very knowledgeable staff. We then were shuttled from the hotel to the nearby shops at Legacy west where we had lunch at Legacy Hall. The area around the hotel and really anything within 10 miles of the hotel is safe and family friendly. Very upperclass, multicultural area that appeals to all ages. We will consider this for future stays.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for your terrific review on your recent stay,Tristen! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but rooms were warm
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

richard

Traveled with partner
Liked: Property conditions & facilities
A very nice and pleasant experience
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 7, 2023
Thank you for sharing your experience with us and with your fellow travelers, Richard! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 7, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Alyssa

Liked: Amenities
The staff was fantastic and made things very easy
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Shulton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 7, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Suneeta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great experience
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 7, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get to stay long or see much but the room was great! Bed was great! Staff was friendly and general area is wonderful!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Sherin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing but this resort is in need of a face lift. It looks very outdated.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
We truly appreciate you taking the time to share your experience with us, and it is a pleasure to know that you enjoyed your overall stay at our property. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice the staff is excellent
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the near future.

4/10 Poor

Deepak

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for taking the time to share your rating with us, Deepak. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Michael, San Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and great buffet breakfast
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 25, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel with lots of amenities and conveniently located. Very friendly and courteous staff.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Steven

Traveled with family
The food at the restaurant was overpriced and tasteless
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you for taking the time to share your feedback with us, Steven. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 Good

Regulo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property for family’s. Pool is perfect if you have kids. Great service at the pool also lots of employees walking by taking drink orders bringing food watermelon by the pool was perfect on a 105 day. Yummy cocktails great sandwiches etc. rooms nice large property to get away if needed. Love this place
Stayed 4 nights in Jul 2023
Response from Hotel Management on Oct 9, 2023
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

kyung sook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 9, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Elevators took a while but otherwise everything was 10/10.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 2, 2023
Thank you so much for your 5-star review! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.