Courtyard

Reviews of TownePlace Suites by Marriott Dallas DFW Airport N/Grapevine

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 444 out of 713 reviews" "
Rating 8 - Good. 165 out of 713 reviews" "
Rating 6 - Okay. 60 out of 713 reviews" "
Rating 4 - Poor. 27 out of 713 reviews" "
Rating 2 - Terrible. 17 out of 713 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Myra, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the mall and a lot of many shopping areas are within a 5 minute drive and the convenient store is a walk away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and great facility!
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Thanks for the amazing review, Candice!It's excellent your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 Excellent

Khristle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Khristle, it's terrific to know that the location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine had a positive influence on your stay. We appreciate you choosing our hotel and look forward to accommodating you again on your next visit.

6/10 Okay

saskia christina

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice suite. Very roomy. Suite next door had loud kids and a barking dog
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Saskia, we're pleased to hear that you found our suites spacious and comfortable. We aim to ensure a peaceful environment for all our guests, and we regret any disturbances you may have experienced. On your subsequent visit, please feel free to contact our team members if any similar concerns arise so they may address them promptly. Thank you for your valued feedback.

6/10 Okay

JAIME

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Good hotel for just 1 night, they need to improve a lot of thing
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Jaime, it's evident that your recent stay did not fully meet your expectations. We always aim to deliver a great experience, and we're disappointed to have fallen short in a few areas. Your comments suggest we have some areas on which to focus for improvement. We appreciate your feedback and will ensure it's a point of discussion among our team. Please consider giving us another chance to wow you in the future.

10/10 Excellent

Lily

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy experience and great value.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Lily, it's great to hear you found your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be of high value and straightforward. We're thrilled we could meet your needs and provide you with a pleasant experience. We're looking forward to welcoming you back.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Customer Service on Mar 18, 2024
Ashley, thank you for choosing TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. It brings us immense pleasure to know your stay with us met your expectations. Our team eagerly awaits your next visit. Safe travels until then!

10/10 Excellent

Dr. Isabelita, CAROLINA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Thank you for sharing your feedback about TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Your comments about the impeccable cleanliness and comfort of our residences are greatly appreciated. We hope to welcome you back in the future for another memorable experience!

10/10 Excellent

Dion

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to update pillows and fix cracked ceilings.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Dion, we appreciate your feedback. At TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine, we continuously work towards enhancing our guest experience. Noted are your comments about the pillows and overall maintenance — these aspects will be looked into. Thank you for helping us improve. We eagerly anticipate hosting you again.

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 27, 2024
Josue, it's great to hear you had such an enjoyable experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're grateful for your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Lori, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room was very very clean! There was a little airplane traffic here and there in the evening and early morning but other than that not too bad. Next time I will request a room away from the elevator as you can hear it ding as the doors are opening and you can hear the elevator moving in the wall.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Lori, it's wonderful to see you enjoyed your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine, especially noting its cleanliness. We appreciate your feedback about noise levels and are at your service to accommodate requests for quieter rooms next time. It's our aim to ensure your comfort. We eagerly anticipate serving you again!

10/10 Excellent

Melvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the fantastic rating, Melvin!It's outstanding you had such a wonderful experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for sharing your thoughts with us!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Thank you and have a lovely day!

10/10 Excellent

M., Ardmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thanks for the outstanding rating, M!We're delighted your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A weekend getaway and this was perfect. The breakfast is awesome! Real cage free eggs with ham , sausage, potatoes, cereal choices, muffins and bagels , fresh fruit, juice, coffee and all the condiments! Easy check in
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Christi, it's wonderful to know that TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was the perfect fit for your weekend getaway. We are thrilled to hear how much you appreciated our breakfast selection and your check-in process was smooth. We look forward to your return for another outstanding experience.

10/10 Excellent

Dr Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the 5/5 rating, Edward!It's excellent you enjoyed your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for sharing, Kimberly.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

6/10 Okay

William

Traveled with family
Liked: Amenities
Uniformed staff
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
William, we're sorry to hear you had concerns about our team members. We're committed to professional growth and training for everyone on our team to ensure top-notch service. We appreciate your feedback and will certainly take it into consideration.

4/10 Poor

Nabila

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Nabila, it's disappointing to note your rating. We're always striving for superior stays for our guests. We'd appreciate any detailed feedback you can provide for us to delve into and improve upon. Thank you.

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not on brand for a Marriott hotel
When we arrived at the hotel around 9 PM there was no available parking because it is 3 hotels all connected and the parking lot is not big enough for all the hotels we went from one end to the other and it was full we had to circle around 3 times before we found someone leaving and were able to get a spot. We grabbed our bags and headed to the front door of the hotel we had booked and that door was locked with a paper note saying our check-in was at the next hotel over. So we walked to the next hotel and went in and checked in. We walked down the long hallway back to our hotel and went up the elevator to our room. The rooms were not to the standard I would expect of a Marriott brand hotel. The room was dingy and outdated. The beds were so low to the ground there were just sitting on top of a box springs. There were stains on the floor and the bathroom was poorly lit. While we were showering we ran out of conditioner and body wash from the large bottles that are attached to the shower wall. There was ice in the freezer ice maker but it had a disgusting yellow tint to it so we would not dare use it. Overall rather disgusted and disappointed with our stay here. I would not recommend this hotel.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Adam, thank you for sharing your recent experience. It's clearly disappointing to learn that you had to face challenges with parking and room access, and that the room allocated to you did not match your expectations. We strive to provide well-maintained accommodations and it's unfortunate that your stay deviated from this standard. We regret your experience with the amenities provided in the bathroom and the ice from the freezer. We'll communicate your feedback with our teams to ensure similar scenario does not occur in the future. We understand the inconvenience caused and should you decide to give us another chance, we'd like to provide a more seamless experience.

4/10 Poor

Minerva

Traveled with family
Disliked: Staff & service
Expected more
I came with my daughter to visit from Dec. 26-29. I'll start with the CONS because there are just so many: 1. There are 3 HOTELS at this location, and there's no clear direction about which door to take to check in! Not the one in the picture. 2. Parking is absolutely atrocious! The parking lot is enormous but full after 8:00 pm! 3. Don't expect hospitality! The lady at reception, Adriana, didn't even greet us and didn't even make eye contact during check-in. When I asked for her name, she stared at me and hesitated to give it. The only ones that were very attentive were during breakfast. 4. Housekeeping is a mess! One morning they tried to go in at 8:25 am immediately after knocking only once!! We were still in bed! They also didn't refresh our towels during our stay. 5. Not enough seating at breakfast! It's tiny! 6. The drinking glasses provided at the kitchenette were dirty. 7. We also didn't have an ice bucket in the room. The ice machine on our floor was broken so we had to go to another floor. 8. The pool was closed for the season and that wasn't listed on the website or Hotels.com. PROS: 1. Good location with plenty of food choices and shopping. Just 5 minutes from Main Street! 2. Quiet room. Can't hear anything above you, but you can still hear planes all night. 3. Breakfast was good (minus the seating issues). 4. Beds were comfortable. 5. Good kitchen area with dinnerware and utensils.
Good kitchen area
Comfortable beds
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Minerva, we appreciate you taking the time to provide feedback from your recent stay. Your critique on the check-in process, parking availability, reception interactions, housekeeping standards, breakfast seating, room amenities, and pool availability will help us reassess our standards. We're glad you appreciated our location's convenience, quiet rooms, breakfast quality, and comfortable beds. We strive for the perfect guest experience and your comments serve as a vital guide. We're hopeful for a chance to better serve you in the future.

10/10 Excellent

JO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
I have no complaimts at all.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thanks for the perfect rating, Jo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine.Have a wonderful day!

10/10 Excellent

Ionut

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for taking the time to leave this wonderful rating, Ionut! We hope to see you again soon at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine so we can share yet another amazing experience!

10/10 Excellent

Iliana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We loved it
Stayed 2 nights in Sep 2023
Response from Customer Service on Dec 28, 2023
Iliana, it's wonderful to hear how much you enjoyed your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine! We appreciate your endorsement and look forward to welcoming you back in the future.

10/10 Excellent

Yessica

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Yessica, it's great to hear you enjoyed the location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We'll continue working to provide an excellent experience for our guests. Thank you for sharing your positive feedback!

10/10 Excellent

Janiene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Janiene, it's truly rewarding to know you had a superb experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're thrilled you chose to stay with us and hope we'll see you again in the future.

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Thank you for the amazing rating, Victor!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Thank you again for sharing!

10/10 Excellent

Reggie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The services was great
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Reggie, thank you for your delightful feedback. We're thrilled to hear that you had a great stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We strive to provide excellent services, and it's wonderful to see this reflected in your stay. We can't wait to welcome you back!

10/10 Excellent

Pedro, Wiesbaden

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, pool needs a little maintenance.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Pedro, thank you for your rave review! It's delightful to know you found the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be a great choice. We appreciate your feedback regarding our pool and rest assured, our team members are already addressing the matter. We look forward to welcoming you back in the future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 25, 2024
Andrew, it's wonderful to know you enjoyed your stay at the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We deeply appreciate your contribution by rating us. We are dedicated to continually improving and giving you an even more fulfilling experience on your next visit.

10/10 Excellent

Chad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Chad, it's wonderful to hear that you found TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be a great spot. Thank you and we hope to see you back again soon!

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was a comfortable stay. No inconvenience at all and a good location.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Juan, it's great to know you had a comfortable stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Our location is indeed one of the features our guests value most. Looking forward to having you again in the near future for another seamless stay.

2/10 Terrible

Jae Kyun

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
We appreciate your feedback, Jae.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

robert, clarksville

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in is a pain in the ass, but the hotel is clean inside. Breakfast was great and good workers. But outside was messy
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Robert, it is gratifying to hear that your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was mostly positive, acknowledging our neat interior and the great breakfast prepared by our diligent team members. Your feedback about the check-in process and the exterior cleanliness has been noted. Steps are continuously made to streamline our services and premises. Thank you for sharing your perspective. We hope to serve you better in the future.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and great service. Close to where we want to go. Favorite spot
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Tomas, it's fantastic to hear that TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine has become your favorite spot. We're thrilled you appreciate our dedication to cleanliness and excellent service. The proximity to your points of interest is certainly a bonus we take pride in! Thank you for sharing your feedback and we can't wait to welcome you back.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for this excellent rating, Heather!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine! We'd love to host you again someday for yet another unforgettable visit.

6/10 Okay

Randon

Liked: Cleanliness, staff & service
Great hotel but not enough parking.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Randon, it's appreciated that you recognize some positive aspects of your stay. We understand the parking situation could have been more accommodating. Our team continuously works on improving our guest experience and your feedback is quite helpful. We hope you choose to stay with us again in the future.

6/10 Okay

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but not great. Ok value.
Clean and comfortable. Friendly staff. The shared parking lot woth the Courtyard didn't seem big enough for all the guests. Sadly, the breakfast staff worked their butts off, but breakfast wasnt very good. Have had much better at Best Western, LaQuinta and Hampton Inn.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Kristin, thank you for sharing your insights following your recent stay. We're glad to learn that you found the accommodation both clean and comfortable, and our team members amicable. However, it's regrettable to hear about your concerns regarding the parking situation, and your feedback is beneficial in improving our service. Sorry to discover the breakfast didn't meet your expectations, too and be assured we strive to provide an extensive selection that meets all guests' tastes. We hope to have the opportunity to showcase improvements should you choose to stay with us again in the future.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The area is a great spot in Grapevine. We were visiting the Gaylord just a few minutes away, and kids if other places are close. The hotel itself is not aging well with noticeable water damage in the bathroom and cracks in shower tile. It leads me to wonder if mold is an issue anywhere. The gym didn't have cups for the water dispenser, and there is nobody at the front desk to notify. The parking was incredibly poor due to sharing the lot. We initially walked past 2 other hotels until we found closer parking the following day.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Steven, thank you for sharing your experience. It's pleasing to know you found our location convenient. We understand there were a few aspects that didn't meet your expectations, especially in relation to the condition of your bathroom and fitness center amenities. We also appreciate your feedback regarding the parking situation. Your remarks are important to us as we constantly strive to improve our guest experiences. We hope for the opportunity to better serve you in the future.

8/10 Good

Fjolla

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 16, 2023
Fjolla, it's wonderful to hear that your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was noteworthy. Efforts to provide satisfying stays are always top priority. For future visits, feel free to share specific feedback; it assists in our continuous improvement. We look forward to your return.

10/10 Excellent

Gina

Traveled with family
Liked: Amenities
First of all, no one likes to work on a holiday meant to spend with your family and friends! With that said, my sister and I booked a few days stay at Towne Place Suites over Thanksgiving. We were greeted by Shelia whose smile and laugh was truly infectious. Shelia was incredibly attentive and helpful with any questions we had during our stay. To have her be the face that greets you when you arrive, definitely sets the tone for your stay. The other person I must mention during our time was Nicolas. He was the lone worker at the Bistro. Nicolas was our bartender and server who went above and beyond to make sure we were taken care of during the hours spent in the Bistro and the outside “hang out” around the fire pit. No matter how many customers he had, he continued to check on us to make sure we weren’t in need of anything. The time we spent around the fire drinking coffee was made special by his presence and conversation. His work ethic was exceptional with everyone he interacted with. Nicolas also provides a positive impression of the staff at Towne Place and anyone who visits the Bistro is in for a treat! Our stay was made special by these two employees and I had to give them “props” for being an absolute joy to interact with. We will definitely return and hope to see them again! Towne Place Suites does not disappoint from cleanliness, the amenities and ambience. Thank you for a great Thanksgiving weekend! Gina and Christy
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Gina, it's delightful to learn about your excellent experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Hearing that Shelia and Nicolas made your stay enjoyable with their infectious smiles and diligent services truly warms our hearts. Their dedication to ensuring our guests' comfort is indeed commendable.We're also thrilled you appreciated our clean surroundings, comprehensive amenities, and inviting atmosphere. Assuredly, Shelia, Nicolas, and the rest of our colleagues eagerly await your next visit for another memorable stay. Thank you for choosing us for your Thanksgiving weekend.

10/10 Excellent

Erik

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had planned on doing was really close to the hotel. It was really convenient.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Erik, thank you for sharing your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're pleased to hear our location served you well and was a convenient base for your planned activities. We value your feedback and hope to host you again in the future.

8/10 Good

Stacy

Stayed 1 night in Sep 2023
Response from Customer Service on Nov 22, 2023
Stacy, thank you for choosing the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine for your stay. It's wonderful to see you had a favorable experience. Looking forward to seeing you again in future.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, room was great other than the bed. For the money you pay you would think they would upgrade the cheap mattresses.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Wesley, thank you for sharing your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're thrilled that you appreciated the cleanliness of the hotel and the quality of your room. We have also taken note of your comment regarding the mattresses and will consider it during future improvements. We believe in facilitating comfortable stays and value your feedback. We hope to welcome you back soon.

8/10 Good

Gina

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Gina, thank you for taking the time to leave a rating for TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We are glad to see your positive score and hope we'll have the opportunity to ensure the next stay earns a perfect score. We appreciate your patronage and look forward to welcoming you back in the future.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Adrian, thank you for leaving us a perfect rating! We look forward to seeing you again soon so we can share another exceptional experience with you at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine!

4/10 Poor

Judy

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Judy, thank you for taking the time to rate your stay. It appears we didn't meet your expectations completely which is disappointing to hear. We continually strive to improve guest experiences, so we always appreciate some additional insight. Please feel free to share any specific feedback regarding your visit.

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
Thank you for the 5 out of 5 rating, Carolyn!We're thrilled to see how much you enjoyed staying at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Town place is my go to spot in the grapevine TX area. Gym and Laundry always clean and in good working order. Free breakfast hits the spot with eggs or frittata and white or sweet potatos and variety salsa along with oatmeal and nuts, coconut along with coffee, yogurt,milk and juice. Staff always friendly everywhere. Salmon entree is delicious in the bistro restaurant. Kinda pricey but the quality overcomes any second thoughts.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
Kenneth, your review reflects how much you appreciate TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're thrilled that our amenities like the well-maintained gym, laundry facilities, and complimentary breakfast seem to hit the right notes for you. Warm service from our team members and the delicious salmon entrée at our bistro restaurant definitely add to the experience. We definitely understand concerns about price, but it's encouraging to know that the quality we offer makes it all worth it. Looking forward to your next stay with us.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay before a flight
Nice spot! Clean, safe, comfortable with a bar and restaurant on site. The staff for the shuttle, front desk and restaurant/bar were all very pleasant. We wouldn’t hesitate to stay here again! My only feedback might be to share instructions on how to catch the shuttle when the reservation is confirmed (you must call the hotel by phone and request it, then there are specific spots outside each terminal where you must wait for it to arrive).
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
Suzanne, thank you for sharing your experience about your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. It's great to hear you found our hotel pristine and cozy, with convenient on-site dining options. We're also delighted that our team members added to the positivity of your stay.We recognize your point about providing more detailed instructions regarding our shuttle service during the reservation process. We value your feedback and will take it into consideration to enhance our guest experience. We look forward to welcoming you back soon!