Ratings based on 1,143 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay for conference.

Posted May 22, 2017
Everything were clean. In quiet safe area. Staff were good. About 5-10 mins. to Irving convention Center. Not many good restaurants nearby.
3 out of 5
by A verified traveler from Atlanta, Ga

Hotel close to DFW but no free airport shuttle

Posted May 17, 2017
Pros: close to airport
Cons: beds were lumpy as was the comforter. The pillows were like little square rocks. Not very comfortable.
I booked this hotel because they advertise on expedia and hotels.com that there is a free airport shuttle. When I arrived, I was informed that they discontinued that service. I told Veronica at the front desk that I specifically booked their hotel because of this and she was nice enough to arrange for the transportation with their hotel shuttle car. Thank goodness for her!! I think that this needs to be uipdated on all websites. Thanks so much veronica for taking care of us.
Comment from Hotel Management
May 20, 2017 by Nancy T, Hotel Management
We appreciate you coming on Expedia to let us know about your stay. We are very delighted that Veronica was able to take care of you with your ride. We want to apologize if there was any sort of miscommunication on services to the airport. We are working diligently to make sure that any of our future guests do not have this issue. Thank you again and we wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Nice enough

Posted May 13, 2017
No one was at the front desk when I arrived, but eventually a person from housekeeping came by and went to find the front desk person. Instead of acknowledging or apologizing for the wait, the young lady complimented my sandals, which were falling apart. Whoever had been in the room before me must've absconded with the hair dryer, and the safety latch on the door was broken. There were also large holes in the upholstery of the desk chair, and the bed was not very comfortable. But the lobby smelled fantastic, and once able to get in touch with the staff (don't try using the "Guest Services) button on the phone, they immediately brought up a hair dryer and showed me where the outlet was to plug in the clock on the bedside table.
Comment from Hotel Management
May 18, 2017 by Nancy T, Hotel Management
We appreciate you taking the time to share your experience here on TripAdvisor. Please forgive us for the inconveniences that occurred during your stay. Rest assured that we have passed along your message of the cable not working to our engineering department, so we can double check that this does not occur again. We are committed to provide our guest with the best service and we hope that you will be back so we can achieve that with you. Again, thank you and we wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Pros: Clean and functional.
Cons: I didn't like the pillows. They were square and not very fluffy.
The room was clean and functional. It isn't fancy, and the Price is right.
Comment from Hotel Management
May 14, 2017 by Nancy T, Hotel Management
Thank you so much for taking the time to share your observations with us. Your willingness to share your experience is genuinely appreciated. We are very disappointed that your visit did not live up to our expectations. Please accept our genuine apologies as we are committed to the finest personal service. We hope you will allow us the opportunity to earn business on your next trip to the Dallas area. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Good

Posted Apr 24, 2017
Good for the price. Everything was clean and nice. Breakfast was good!
Comment from Hotel Management
Apr 25, 2017 by Nancy T , Hotel Management
We appreciate you taking the time to tell us about your experience here at Wingate by Wyndham - Dallas Las Colinas. It is our goal for each and every guest to be satisfied, each and every time they stay with us. We are pleased to know you've enjoyed your stay with us, and we definitely look forward to accommodating you again when you come to Las Colinas. We hope to see you back soon. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast included!

Posted Apr 23, 2017
The best part overall is breakfast included! We tried to spend as less money as we can on this trip. The room is clean, even though we left the room around 1pm, when we back at night, they still did the cleaning job.
Comment from Hotel Management
Apr 25, 2017 by Nancy T , Hotel Management
WOW! Thank you so much for the amazing review. We take pride in the service we offer our guest and our goal is to make sure that all of our guest have a good experience. I'm delighted to read that you did not experience any problems and that you were able to enjoy our shuttle services and evening wine. We hope that you will be back to visit us soon. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel in a quiet area

Posted Apr 20, 2017
I was very pleased with my stay. I had a last minute need for a room and got a great deal on expedia. I was very impressed with the facility and accommodations. Rooms were nice and clean and very spacious. Staff was friendly and inviting. I would definitely recommend this hotel.
Comment from Hotel Management
Apr 25, 2017 by Nancy T , Hotel Management
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. I'm very delighted that you enjoyed your clean and spacious room. We can’t wait to welcome you home again soon!
1 out of 5
by A verified traveler from Florida

Need Security

Posted Apr 13, 2017
Started off with early check in which was nice. Went up to my room and it was nice. Enjoyed the city and came back early that night only to deal with at least 3 rooms of banging on the door, kids and adults running up and down the hall, loud rap and Spanish music with a lot of cursing unfit for a child's ear. Hollering from one end to the other every single night. Around 12:30 am every night I couldn't take it so I complained only to be told the police would come and this would go on until 4 and 5 o'clock in the morning. I never slept and was never asked if I would like to be moved while my colleagues were on the second floor sound asleep. Staff didn't care and no Supervisor around. Night staff was a joke as I told him to come up and listen to this mess. I travel all year long and stayed in worse places but not with would seem to be a Spanish Gang! I was scared to death. When I checked out the last night/morning at 3:30 am because I couldn't take no more I was told to get my receipt from Expedia. Oh yeah I picked this place because per website they have airport shuttle.... Not!! I went and slept in the airport!! Nice place but I would never recommend it!!!
Comment from Hotel Management
Apr 16, 2017 by Nancy T, Hotel Management
Thank you very much for your review and feedback.It is with great dissappointment I am reading your stay has not been up to your expectations. I have addressed your feedback with my management team and you can be certain that I am personally investigating all points you have mentioned. Wingate by Wyndham Dallas/ Las Colinas is constantly committed in providing a truly memorable stay and service for all of our guests. Unfortunately we have failed to provide you the service we are known for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
Elevator was broke and the elevator that was working floor was dirty and sticky
Comment from Hotel Management
Apr 16, 2017 by Nancy T, Hotel Management
Thank you for taking the time to review and rate our property. Please rest assured that all issues with the elevators have been fixed and they are working like band new. We really appreciate that you provided us with your feedback because it helps us better our service. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

AAA+

Posted Apr 11, 2017
Cons: Larger bathroom but that's kind of late now.
Wife and I made a visit to Dallas. This hotel was nice, comfortable and quiet.
Comment from Hotel Management
Apr 11, 2017 by Nancy T , Hotel Management
Thank you for taking the time to tell us about your stay. We appreciate all the feed back we get from our guests as it helps us improve our services. It is a delight to read that you enjoyed out quiet and comfortable hotel.