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Reviews of Comfort Inn & Suites Dalton

2.5 out of 5
Comfort Inn & Suites Dalton
905 West Bridge Road, Dalton, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 299 out of 711 reviews" "
Rating 8 - Good. 230 out of 711 reviews" "
Rating 6 - Okay. 101 out of 711 reviews" "
Rating 4 - Poor. 50 out of 711 reviews" "
Rating 2 - Terrible. 31 out of 711 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Randall

We were not able to stay at comfort inn because they are not pet friendly as YOUR LISTING stated. We have a confirmation from you that stated pet friendly. We expect a full refund from Expedia.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Randall,We apologize for any inconvenience you experienced regarding our pet policy. We recommend reaching out to Expedia for further assistance with your refund request. Your understanding in this matter is greatly appreciated.

8/10 Good

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Feb 2024
Response from Manager on Mar 12, 2024
Hello Cynthia,We are delighted to hear that you found our hotel to be a good value. Your feedback is greatly appreciated as we strive to provide a comfortable stay for all our guests. We hope to welcome you back in the future and exceed your expectations once again.

8/10 Good

Laura

Liked: Property conditions & facilities
Although I was not pleased with my first room, it was too noisy and the door was broken, the staff moved me to a different room and was pleasant to deal with. They were accommodating.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Laura, We appreciate you sharing your feedback with us. It's great to hear that our staff was able to assist you promptly and provide you with a more comfortable room. Our team always aims to ensure that our guests have a pleasant experience during their stay. Thank you for acknowledging their efforts in making your stay more accommodating.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to restaurants and highway.
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Jean,Thank you for sharing your feedback about our hotel's convenient location near restaurants and the highway. We appreciate knowing that our location contributed to the ease of your stay. We hope you had a great time exploring the area and that you will consider staying with us again in the future.

10/10 Excellent

John

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello John,Thank you for choosing our hotel for your recent stay. We're glad to hear that your check-in process was smooth and hassle-free. We strive to provide efficient service to all of our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly.

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Basic hotel, staff was abrupt
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Paul,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding our hotel. We apologize for any inconvenience caused by the attitude of our staff and thank you for bringing it to our attention. We strive to provide exceptional service and will address this matter internally. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Okay

Heather

Liked: Staff & service
Nice beds, warm pool, large room. Room lacked furniture, terrible cable reception for the tv. Fridge didn’t get cold, only one ice machine and elevator. Staff was fine but didn’t notice 8 girls screaming in the pool while dumping liquid soap in the pool. And then running the halls of the hotel pounding on doors for hours late at night.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Heather, Thank you for sharing your recent experience with us. We're glad to hear that you enjoyed our comfortable beds, warm pool, and spacious rooms. We apologize for any inconvenience you may have experienced with the lack of furniture in your room, cable reception, and the fridge not being cold. We appreciate your feedback regarding the limited number of ice machines and elevators, and we'll certainly take it into consideration for future improvements. We apologize for any disturbance caused by other guests and we'll address this matter with our staff to ensure a more peaceful stay for all our guests.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is Awesome!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Gary,Thank you for your kind words about our front desk staff! We pride ourselves on providing excellent customer service and we're thrilled to hear that they made a positive impression on you during your stay. We hope to welcome you back again soon for another great experience at our hotel.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness
The room was very clean and the front desk clerk was very nice
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Marie,We appreciate your kind words about the cleanliness of our rooms and the hospitality offered by our front desk clerk. We strive to provide a pleasant and comfortable stay for all our guests. It was our pleasure to accommodate you during your visit. Thank you for choosing our hotel and we hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The beds were fine except for some stains on one of the bedsheets. The breakfast was not good. The biscuits were microwaved and rubbery. The worst part of breakfast was when my daughters poored milk in cups there was a tiny dead roach floating it one of thier cups that came out with the milk. We threw all our food away at that moment. The front desk was nice and helpful. The place was very quiet which was good. The hotel was pretty full and I never heard anyone else from their rooms or in the hallway. We slept good. I would stay there again but won't eat the breakfast!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 23, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay. We appreciate your kind words regarding our front desk staff and the quietness of our hotel. We take cleanliness and hygiene very seriously, and we assure you that your concerns will be addressed with our housekeeping team to ensure that this does not happen again in the future. We hope to have the opportunity to welcome you back on your next visit, and we will make sure that your breakfast experience meets your expectations.

8/10 Good

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
The room was a bit shabby, especially the vanity in the bathroom.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Brenda,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the state of the room, including the vanity in the bathroom. We are constantly striving to improve our facilities and appreciate your input. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Verified traveler

Over priced
The hotel entry is very sparse and dark, not welcoming. The hallway and the room had a musty smell, with a slight disinfectant odor. The old carpet did not look clean. The only good thing was the soft bed and decent breakfast. Felt it was overrated on Hotels, and overpriced for overall quality. I would not stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize if the entry and hallway did not meet your expectations and for any inconvenience caused by the odor. We appreciate your positive comments about the comfortable bed and breakfast. We strive to provide a memorable experience and will definitely use your comments to improve our services. We hope you will consider giving us another chance to provide you with a better stay in the future.

10/10 Excellent

Latarsha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. I will book again
Stayed 3 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Latarsha,Thank you for choosing our hotel and for your kind words! We are thrilled to hear that you had an enjoyable stay and that our accommodations met your expectations. We appreciate your loyalty and look forward to welcoming you back in the future.

2/10 Terrible

Kimberly

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Kimberly, We're sorry to hear that you didn't have a satisfactory experience with us. Please feel free to reach out to our hotel directly to share any specific feedback you may have so that we can address it accordingly. We value our guests' opinions and would appreciate the opportunity to improve.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The young woman who checked us was very nice. Place super clean and quite
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Kevin,Thank you for your kind words! We're glad you had a pleasant experience with our staff and enjoyed our clean and quiet environment. We hope to welcome you back again soon.

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room needed maintenance - dirty grout, loose toilet seat & decor needed updating sink and
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Gary ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
What a disappointment!
Hotel smelled terrible…carpet in the room was filthy and stained and smelled acrid! The shower was scum by and dirt and the toilet seat was broken. Obviously no one inspected it. Lamps were dusty to price it had not been well cleaned nor had the filters in the AC unit. Hugely disappointed and I will not recommend to my colleagues. An indication of Managenent or lack of. What happened to the Comfort Inn & Suites I have always known?
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Kandy,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Chad

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Chad,Thank you for the 5-star rating! We appreciate your feedback and hope to welcome you back soon for another excellent stay.

8/10 Good

illa

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello illa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Sep 7, 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Jose,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Deborah

Traveled with partner
Liked: Amenities
The room smelled clean and fresh. Bathroom was also very clean. The only thing that wasn’t that great was no breakfast include, price for breakfast are high. But the good side is they have Starbucks 😊, the girl that helped also at Starbucks wasn’t to great. Don’t tell Starbucks 😳
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Deborah,We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast and comments about our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Dalton,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Nataliya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The room was clean, though a bit outdated. The staff was nice especially housekeeping. The parking was inconvenient, it was located at the back entrance and you had to climb the stairs to get there. Breakfast was ok
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hi Nataliya,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older rooms didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

8/10 Good

Gerald

Liked: Staff & service, room comfort
Need new calking in shower
Overall good stay. The bathtub/shower had black calking this needs adressed.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hi Gerald,your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the shower, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

6/10 Okay

Kim

Traveled with family
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Kim,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Jacqueline and George

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious. Pool was very nice. OAKWOOD cafe had delicious food.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Jacqueline and George,Guest satisfaction is our number one objective so we really appreciate the input regarding our room and also our pool. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Shaun

Traveled with family
Liked: Staff & service, room comfort
Hotel doesn’t match pics on the app!
Hotel looked awesome in the pics on the app. Hotel is old and needs updating. Room smelled musty. Desk clerk was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Shaun, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Tyrie

Stayed 2 nights in Jul 2023
Response from Manager on Aug 13, 2023
Hello Tyrie,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and flexible
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Douglas,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

rebecca

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely rude. Room smelled of mold and was extremely warm. Check in staff didn’t want to bothered n check out staff would not give receipt. we had to leave a day earlier than expected, could not stand to deal with that place. Absolutely horrendous hotel
Stayed 2 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello rebecca,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

LuAnne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello LuAnne,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

edith

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service was great easy check in and out. Only issue was the washroom it had a loose toilet and door wouldn’t lock to washroom.
Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hi Edith,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our toilet doors condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Robert,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Elizabeth,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hello Susan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

luigi

Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello luigi,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Johnny, OSWEGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Response from Manager on May 26, 2023
Hi Johnny, It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Michael,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Susan

Stayed 1 night in May 2023
Response from Manager on May 20, 2023
Hello Susan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Linda

Stayed 1 night in May 2023
Response from Manager on May 17, 2023
Hello Linda,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Mahesh, Charlotte

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach in room , spiders in toilet. Sink was clogging on 1st day. Bathroom conditions not good
Stayed 2 nights in May 2023
Response from Manager on May 15, 2023
Hello Mahesh,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Timothy

Traveled with partner
Liked: Cleanliness
TERRIBLE highway noise completely prevented a good night's sleep. Would never stay here again. Otherwise, property was acceptable for the price. Breakfast was average.
Response from Manager on May 6, 2023
Hello Timothy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

garry

Traveled with family
Disliked: Amenities
Expedia advertised a buffet breakfast. When we went to eat breakfast there was a sign that said sorry no breakfast.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello garry, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

10/10 Excellent

Donald

Stayed 4 nights in Apr 2023
Response from Manager on Apr 21, 2023
Hello Donald,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Manager on May 10, 2023
Hello William,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Maggie

Stayed 1 night in Apr 2023
Response from Manager on Apr 18, 2023
Hello Maggie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Anna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to get to and even though it was on Interstate 75 it was quiet.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello Anna,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.