Exterior

Reviews of Microtel Inn & Suites by Wyndham Jasper

2 out of 5
Microtel Inn & Suites by Wyndham Jasper
171 H. Mullins Court, Highway 515 and Philadelphia Rd, Jasper, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 322 out of 766 reviews" "
Rating 8 - Good. 229 out of 766 reviews" "
Rating 6 - Okay. 122 out of 766 reviews" "
Rating 4 - Poor. 63 out of 766 reviews" "
Rating 2 - Terrible. 30 out of 766 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Pam

Disliked: Cleanliness, property conditions & facilities
Needs to be cleaned daily. Check in area, rooms, hallways, staircases
Stayed 4 nights in Mar 2024

4/10 Poor

Diana

Traveled with partner
Customer service was great. Room was clean. We booked this property trying to be economical but did not appreciate someone knocking on our door after 11pm and alarm clock from next room waking us up at 5:15am - and going off and on for over an hour. Walls were very thin, not soundproof. Next time we will pay the higher rate to hopefully have more considerate neighbors. For others looking to book this hotel we hope you have a better experience. That was a first for us, and acknowledge next time may be much better.
Stayed 1 night in Mar 2024

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No refrigerator in the room.
Stayed 1 night in Mar 2024

8/10 Good

Dena

Traveled with partner
Liked: Cleanliness
Problems with toilet not working. After 2 failed attempts to fix, we were finally moved to a different room. This room was right outside laundry and ice machine which was noisy. Continental breakfast was horrible. Juice machine out of order. No fresh fruit. Very limited selection. Comfortable bed.
Stayed 1 night in Mar 2024

8/10 Good

Catie Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is about as good as it gets in Jasper. It was good for the price. Seemed like there are some things that need to be updated. It was pretty humid in the room even with the air on. But the staff is what really made the visit. They’re all very welcoming.
Stayed 1 night in Mar 2024

8/10 Good

louis

Liked: Cleanliness, staff & service, property conditions & facilities
noisy
Stayed 3 nights in Feb 2024

6/10 Okay

Katherine

Stayed 1 night in Feb 2024

10/10 Excellent

Estrellita

Traveled with partner
Liked: Cleanliness
Pleasant front desk
Stayed 1 night in Feb 2024

8/10 Good

Julia

Stayed 1 night in Jan 2024

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms with a nice breakfast!
Stayed 1 night in Jan 2024
Response from hp on Jan 17, 2024
PerfectThank you for your feedback

2/10 Terrible

Gerald

Disliked: Cleanliness, property conditions & facilities
Bucking fed, noisy, very uncomfortable pillows.
Stayed 1 night in Jan 2024
Response from h on Jan 17, 2024
Our apologies that this was not resolved prior to your departure

10/10 Excellent

GEOFFREY

Traveled with family
Basic but perfectly fine for 1 night
Stayed 1 night in Jan 2024
Response from h on Jan 17, 2024
GeoffreyThank you for your feedback

8/10 Good

Greg, Princeton

Stayed 3 nights in Dec 2023

6/10 Okay

Holly

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Leroy

Stayed 1 night in Dec 2023
Response from h on Jan 17, 2024
nothing to share?

4/10 Poor

Seth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was stuffy and stunk. Smelled musty, kinda like the filter in the AC unit was 20 years old. Bathroom floor was dirty. Looked like it was swept with a broom but the pile of dirt and hair was left. Hairs found in a towel and in the bed sheets. I will not stay here again.
Stayed 1 night in Dec 2023
Response from h on Jan 17, 2024
Dear SethOur apologies, Did you ask the GM to resolve prior to you departure?

8/10 Good

JoShannon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from h on Jan 17, 2024
Dear Jo ShannonThank you

4/10 Poor

Michael

Disliked: Property conditions & facilities
The property is tired feeling. Our room did not include a frig and microwave. The chair in the room had nails sticking out of the feet tearing up the worn carpet. We stayed here approximately 2 years ago and the place seems to have not had any improvements since. There was not a warm breakfast, coffee was not good, juice machine and toaster did not work correctly.
Stayed 5 nights in Nov 2023
Response from hp on Jan 17, 2024
We are renovating in 2024 to address these issues. we offer a continental breakfast with our competitively priced room rates

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from h on Jan 17, 2024
TeresaThank you for them 5 strs

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Nov 2023
Response from h on Jan 17, 2024
KathrynThank you for the 5 stars

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great area, there are also local stores near. Inside of the lobby was well kept. Staff was nice. The room I stayed in needed some touchups to be in better shape. Carpet had some stains. The bed was comfortable. Over all Location & building was nice and good area.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Work trip stay
Stayed 2 nights in Nov 2023

2/10 Terrible

Nychole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Patrick, Fort Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, close to town.
Stayed 2 nights in Oct 2023

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
Surly check in staff. Thin walls so you can hear the folks next door and above. Breakfast inadequate - consists of a bagel but there’s no toaster to toast it in. Bathroom had holes in the walls where old fixtures had been removed. Generally grimey.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microtel in
Wonderful stay Fast easy check in Free Breakfast Clean quiet room
Stayed 1 night in Oct 2023

2/10 Terrible

Jeffrey

If you can not say something nice don’t say anything at all. This hotel needs to be remodeled.
Stayed 1 night in Oct 2023

6/10 Okay

Mary kathryn

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Lobby welcoming Breakfast was adequate Bathroom not clean Tub slick( I fell in it) Hot water in shower changes temp and get suddenly very hot!( that’s why I fell trying to turn around T I moderate the water temperature ( make it cooler) Exhaust fan didn’t work Sink drain broken Sink cracked Floor was sticky
Stayed 1 night in Oct 2023

6/10 Okay

Juan Ruben

Stayed 1 night in Oct 2023

6/10 Okay

Eileen

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was great. The hotel itself not so much.
Stayed 2 nights in Oct 2023

6/10 Okay

Sylvia

Stayed 3 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Nassouh, Kissimmee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
location is good, Staff was friendly, but the place was old, you may see a spider or a small roach in the bathroom, our room was tiny, no fridge, and the breakfast did not have many variables, won't stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very fast and helpful employees
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean. Staff is friendly, but unfortunately seemed very understaffed so it is probably tough to keep up with all the work. Breakfast was disappointing and some was expired. Carpets dirty, comforter stained, and bathroom dirty. Again, staff definitely did as much as they can and are very nice.
Stayed 3 nights in Oct 2023

2/10 Terrible

Shawn

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Needs a makeover, but a decent stay.
The hotel is a bit out of date. The room was clean and fairly comfortable. A few minor annoyances like the bathroom sink drain not closing, and no outlets near the bed for device charging. Breakfast was not really worth attending. At least the coffee was good. Service was excellent and staff was super friendly. If management would tweak a few things, this could be a really fabulous little place.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
I was in Jasper for a wedding. I wanted to stay close to the venue. Microtel was close & within my budget. It was clean & the room was comfortable. If I'm ever in this area again, I would definitely stay here.
Stayed 1 night in Sep 2023
Response from hp on Oct 6, 2023
Thank you for sharing your review..

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Located in warehouse section of town. Room smelled . Didn’t even have a clock in the room. The staff was very pleasant but the facilities lacked appeal
Stayed 1 night in Oct 2023
Response from hp on Oct 6, 2023
Thank you for sharing your review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I expected. I’ve stayed in a 7 star & I’ve stayed at a road side motel. If you know your hotels, you will not be disappointed in this Microtel.
Stayed 1 night in Sep 2023

6/10 Okay

David

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just OK
The room was just OK. The bathroom was very small and a little dirty. Towels were nice. Bed and bed clothes were excellent. Not a whole lot of closet and drawer space. The location of the motel was good. Ample parking.
Stayed 2 nights in Sep 2023
Response from hp on Oct 6, 2023
We appreciate the feedback

8/10 Good

David

Stayed 1 night in Sep 2023
Response from hp on Oct 6, 2023
thanks

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in a microtel was very nice for what it was
Stayed 1 night in Jul 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt musky
Stayed 1 night in Sep 2023
Response from hp on Oct 6, 2023
Our apologies. Were you offered another room?

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel. People were nice, the room was clean, and the bed was comfortable.
Stayed 2 nights in Sep 2023
Response from hp on Oct 6, 2023
Fantastic!