Ratings based on 3,798 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, CA

Nice hotel and great location!

Posted Sep 4, 2017
It was a great a great experience from the time you check in to check out. The hotel rooms are very comfortable and nice.
Comment from Hotel Management
Sep 4, 2017 by Social Media Coordinator, Hotel Management
Dear jon, Thank you very much for your 5 star rating and the kind words that you write! We are delighted to see that you loved your time at Park Plaza Victoria Amsterdam. We look forward to welcoming you again in the future! Best wishes, Marieke
4 out of 5
Recommended
for Everyone
by A verified traveler from Henderson Nevada

Nice hotel

Posted Sep 3, 2017
Nice hotel, close to all the downtown stuff People working here are friendly
Comment from Hotel Management
Sep 11, 2017 by Social Media Coordinator, Hotel Management
Dear hjk, Thank you for reviewing your most recent stay in our hotel. It is a great pleasure to read that you have experienced a nice stay and you have noticed the friendliness of our staff. Hopefully we may welcome you again soon! Kind regards, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler

A walk across from the station

Posted Sep 1, 2017
Clean, modernised and surprisingly spacious room. Perfectly placed a short walk across from the station
Comment from Hotel Management
Sep 1, 2017 by Social Media Coordinator, Hotel Management
Dear m, Thank you for taking the time to write a review at Expedia. We are thrilled to read your compliments towards our rooms and location, thank you. On behalf of the entire staff at Park Plaza Victoria Amsterdam we are looking forward to welcome you again when your travel brings you back to Amsterdam. Best regards, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler from York, UK

Central, clean, friendly, nice decor in Dutch styl

Posted Aug 31, 2017
Pros: There is a sense warmth and friendliness, yet no sense of over-familiarity
Cons: Nothing springs to mind.
Location: Excellent location
The hotel is situated very centrally, making it very accessible and giving a good base. The hotel is immaculately clean, with friendly and accommodating staff, has a well designed decor in a Dutch style. Facilities are very good and I would highly recommend the hotel for business purposes, or as an individual, a family or as a couple.
Comment from Hotel Management
Sep 1, 2017 by Social Media Coordinator, Hotel Management
Dear Smee, Thank you very much for your kind words and review regarding your most recent stay. We are very happy to read your compliments towards our location, staff and facilities. I hope we may welcome you again when your travel brings you back to Amsterdam. Best wishes, Marieke
3 out of 5
by A verified traveler from Toronto, Canada

Overpriced, lacks customer service

Posted Aug 22, 2017
Pros: Breakfast buffet
Cons: Staff - hire less staff with attitude problems.
This hotel is way too overpriced and really lacks in customer service. I've never been to a place that is so disorganized and ridiculous about do not disturb being on for two days in a row. Seriously, rude hotel staff that need to check their entitled attitudes. I paid for the room, and I DO NOT need to let you into it if i do not feel the need to. Even when I had my room on make up room, the cleaners never came on time, I always had to call housekeeping to get someone to clean my room. So in the whole week I stayed my room was cleaned once due to the disorganization and confusion within the hotel. Don't bother booking a stay with this place, it may look nice, but the service is awful.
Comment from Hotel Management
Aug 24, 2017 by Social Media Coordinator, Hotel Management
Dear TT, First of all I would like to thank you for the time and effort you have made to share your experiences regarding your recent stay with us. It is of great importance to all of us to take knowledge about the experiences from our guests during their stay. Therefore your remarks are highly appreciated and at all times handled with care and attention. I sincerely apologies for the inconvenience caused during your stay and i deeply regret that your stay was not according your expectations. I am sorry to hear that our staff has disappointed you. I will discuss your improvement points about cleaning the rooms and our staff with our management team to make sure this will not happen again. I hope we can reinstall your trust in our services and standards and we may welcome you again in the near future. Sincerely, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Best Hotel

Posted Aug 11, 2017
best hotel in Amsterdam.. in the heart of everything!
Comment from Hotel Management
Aug 12, 2017 by Social Media Coordinator, Hotel Management
Dear john, Thank you for your wonderful feedback! It is an honor to read that you believe we are the best hotel in Amsterdam, what a huge compliment! It would be a pleasure to welcome you as our guest again soon. Warm regards, Marieke
3 out of 5
by A verified traveler

Posted Jul 9, 2017
Disjointed, construction, for amount of money spent, not worth it.
Comment from Hotel Management
Jul 10, 2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Thank you for your valuable feedback. I'm sorry to hear we weren't able to fully meet your expectations. At the moment we are refreshing the hotel to bring a new and enhanced look to the hotel. Guest satisfaction and experience is the primary focus and we will always do our utmost to keep our guests satisfied. I am happy to inform you that our first stage is finished and we have opened our new lobby and restaurant. We hope we may welcome you back in the future in our new beautiful hotel. Sincerely, Marieke
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location

Posted Jul 7, 2017
Friendly staff, nice pool and gym, comfortable beds, sumptuous breakfast for €19 pp, knowledgeable concierge. Best of all, located across from Central Train Station (10 min from Schiphol airport).
Comment from Hotel Management
Jul 7, 2017 by Social Media Coordinator, Hotel Management
Dear NK, Thank you for your wonderful feedback. We are very happy to read that you had a nice stay and we are pleased to find all of your compliments, thank you very much. Will you visit us again soon? Hospitably Yours, Marieke
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and nice

Posted Jul 3, 2017
No comment don't insist or I won't take my time to give you a review
Comment from Hotel Management
Jul 4, 2017 by Social Media Coordinator, Hotel Management
Dear Valued Guest, Thank you for your feedback and 4/5 star rating. I am happy that you had a convenient and nice stay in our hotel. Hopefully we may welcome you again soon. Kind regards, Marieke
5 out of 5
by Peter

I like it

Posted Jun 24, 2017 on Hotels
This is a very old hotel which is slowly being refurbished. The location is across from the Central Train Station and I stay here because it is convenient. There is no neighborhood just lots of traffic but you can get anywhere in Amsterdam from here. There is a newer section of the hotel but it lacks character. The old part of the hotel has lots of character and the HVAC, plumbing and internet work well. The staff are anxious to please and are very friendly
Comment from Hotel Management
Jun 28, 2017 by GuestRelationsCoordinator, Hotel Management
Dear Peter, Thank you for your wonderful feedback regarding your most recent stay in our hotel. I am delighted to read that you liked your stay in one of our classic Victoria rooms and you share your compliments towards our friendly staff, thank you. Hopefully we may welcome you again soon. Hospitably Yours, Marieke - Social Media Coordinator