Ratings based on 1,956 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Lovely hotel

Posted Feb 20, 2018
Nice and central. Away from the tacky areas. Lovely clean comfy room.
Comment from Hotel Management
Feb 21, 2018 by The Hotel Management, Hotel Management
Thank you so much for this great 5 out of 5 star rating!
4 out of 5
by A verified traveler from London

Quick break to Amsterdam

Posted Feb 18, 2018
Pros: clean and central location - felt safe
Cons: Rooms facing outside of the building
Location: Very close to the Red Light district!
Great hotel in a central location - hotel is clean and service is great. Arrived early and was instantly provided with a room. Room overlooked atrium - which meant it was looked into by other guests so privacy was an issue. Check reservation for breakfast included as its 20 Euro's per person on the day!
Comment from Hotel Management
Feb 21, 2018 by The Hotel Management, Hotel Management
Dear Vernon, thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay with us. We hope to welcome you again on your next Amsterdam visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2018
Pros: Great location and very interesting design
I was disappointed to find the carpet by the side of the bed was wet and rather sticky - something I would not expect of a hotel of this calibre. However, once I had informed the front desk every effort was made to correct the situation - including a card from the housekeeper which was a nice touch. Thank you.
Comment from Hotel Management
Feb 16, 2018 by Lindsey, Hotel Management
Thank you for taking the time to share your experience with us. Your feedback is very valueable to us in order for us to improve our ways. Regardless we are happy to see that you are satisfied with the way my colleagues handled and corrected the situation. We do hope to be able to welcome you back with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Lovely hotel and great location

Posted Feb 13, 2018
We arrived at the hotel at 9.30am to drop our bags off as check in wasn't until 3pm. We were told our room was already available and given all of our check in info etc. The room was lovely and clean and very modern. The bathroom was very similar with the added luxury of heated flooring. Overall we had a great stay and we will definitely be back in the next few months!!
Comment from Hotel Management
Feb 14, 2018 by The Hotel Management, Hotel Management
Dear Nick, Thank you for your positive feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Perfect location in Amsterdam

Posted Feb 12, 2018
Really enjoyed our stay, the staff was so friendly & helpful , the room was very clean & relaxing , I loved the design of the hotel & would deffently stay there again. Ther was lots of choice for breakfast. There was a small mix up on arival with the payment which was dealt with straight away & then for the inconvenience we was upgraded to a junior Suite, received free drinks & chocolates, not many Hotels would do this. We would recommend this hotel. The perfect holiday in Amsterdam. Thank you.
Comment from Hotel Management
Feb 14, 2018 by The hotel Management, Hotel Management
ear Kelly, thank you for your detailed feedback and for taking the time to write about your experience. We are delighted to read that you ejoyed your stay with us, and really appreciate your kind comments about our friendly staff. We hope to see you soon again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Lovely hotel

Posted Feb 12, 2018
Pros: Very clean and great staff and the location was ideal
Lovely hotel and great location close to the busy areas
Comment from Hotel Management
Feb 14, 2018 by The Hotel Management, Hotel Management
Dear Dec, thank you for taking the time to rate our hotel on Expedia and share your opinion of your stay with us. We are pleased about your kind comments concerning our members of staff. We will personally ensure that they are made aware of your appreciation. To be able to offer good facilities and comfortable rooms is one thing, to have friendly and motivated staff who actually care, is quite another. I am truly delighted to learn that you are well aware of this. We hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from u.k

Posted Feb 12, 2018
Perfect hotel and great location .Staff very helpful. Lovely rooms.
Comment from Hotel Management
Feb 14, 2018 by The Hotel Management, Hotel Management
Dear Karin thank you for this great review and kind comments. Your rating has put a big smile on our faces!
5 out of 5
Recommended
for Everyone
by A verified traveler from surrey

Beautiful hotel

Posted Feb 9, 2018
Just a short walk to the shops, food and cafes. Really clean and nice rooms. Also has heated floors in the bathroom
Comment from Hotel Management
Feb 11, 2018 by Lindsey - Front Office, Hotel Management
Wauw! 5/5 thats great, thank you for sharing your thoughts Rachel - looking forward to welcoming you with us again in the not too distant future.
3 out of 5
by A verified traveler from Amsterdam

40th Birthday celebration

Posted Feb 5, 2018
Whilst acknowledging my 40th birthday, the only gesture was a kids party streamer. Expected a lot more from a very well known and respected hotel chain.
Comment from Hotel Management
Feb 7, 2018 by Lindsey, Hotel Management
Dear Simon, Thank you for sharing your thoughts with us. We aim for nothing more than to please our guests and to exceed expectations. Therefore your feedback is very much appreciated. We were delighted to have you celebrate your birthday with us. Naturally, upon availibility we will do our utmost to suprise you or arrange something nice for you. We are sorry if the birthday suprise did not live up to your expectations. We do hope to be able to welcome you back with us another time and hopefully redeem ourselfs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salisbury, UK

Great hotel close to the centre of the city

Posted Feb 5, 2018
Pros: Lovely and clean, warm with easy to use temperature controls, loved the heated bathroom floor. Lovely staff.
Cons: Can't think of anything!
Location: It's very central and close to Dam Square. Lots of great bakeries nearby and easy to walk to all the attractions (markets, shops, museums etc)
Really nice hotel. The staff were friendly and welcoming (and spoke great english) and the room was really nice. The temperature controls were easy to use and worked well. The room and the bathroom were really comfy and clean, and the bathroom floor was even heated! The shower temperature was fine but after a while did cycle from hot to chilly, but was never freezing or boiling, so overall pretty good. (the bath plug was in a silly place though so if you stand under the shower head, you'd most likely stand on the plug and close it so the bath would fill up with water, rather than draining away.) The facilities at the hotel were nice and clean and we were able to leave our luggage safely on the last day after check out before our taxi transfer arrived. I would definitely recommend this hotel to others and will probably book there again when we go back to Amsterdam.
Comment from Hotel Management
Feb 7, 2018 by Lindsey , Hotel Management
Dear Charlie, Thank you for taking the time to share your experiences with us and with other possible guests. It truly makes us happy to see that you enjoyed your stay with us and we very much appreciate the high rating and wonderful comments about our hotel and staff. We are already looking forward to welcoming you back with us in the not too distant future. Naturally any family or friends are more than welcome too :)