Ratings based on 2,090 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Great customer service

Posted Nov 21, 2017
Pros: The staff - very warm and welcoming and they all spoke perfect English (sadly neither of us speaks Dutch).
Cons: Nothing.
Location: Walking round the city's a must as is the Van Gogh Museum and the Vongle Park.
A lovely hotel right in the heart of the city (and a few minutes walk to the train station). The hotel staff - especially Christina - were really welcoming, changing (and upgrading) our room as we wanted a twin, helping us find a great restaurant to eat in and booking us tickets for the Van Gogh museum on the day we wanted to go - so we walked straight in with no queuing. The hotel was tastefully decorated and warm, smelt gorgeous and was really quiet, even though it's practically on Dam Square which is a real tourist spot. Would highly recommend the hotel.
Comment from Hotel Management
Nov 27, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Jude, On behalf of Christina, and the entire Swissôtel Amsterdam team, I thank you very much for sharing your wonderful review and recommending us on Expedia. We are delighted to read how much you enjoyed your stay with us, due to our welcoming staff and quiet rooms in the vibrant center of Amsterdam. We sincerely hope to have the chance to welcome you back with us in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler from england, kent

Fantastic hotel with perfect central location

Posted Nov 18, 2017
I could not fault the hotel, it was perfect and the staff service was exceptional, they was so helpful , friendly, approachable and attentive.
Comment from Hotel Management
Nov 20, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Nicky, Thank you very much for your kind words about our exceptional customer service. We are so happy that your experience was such a perfect one thanks to our friendly, approachable and attentive team members. We hope to welcome you back soon in our ‘fantastic hotel with perfect central location’. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler from München

Posted Nov 10, 2017
Good Location, wonderful and helpful staff ,comfortable rooms , amazing experience
Comment from Hotel Management
Nov 13, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, Thank you for your warm and positive comments regarding your recent stay at Swissôtel Amsterdam. We are always trying to exceed the expectations of our guests and it is extremely rewarding to receive such positive grades from our most valued guests. We hope you choose to stay with us again. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Excellent experience and great customer service !
Comment from Hotel Management
Oct 31, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, I am delighted to learn that your experience was such a pleasant one thanks to our professional team members! Thank you for your wonderful review, we hope we will get the opportunity to welcome you back in the near future. Kind regards. Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Oct 23, 2017
Our room wasn’t ready upon arrival, and we were upgraded to a beautiful junior suite!!
Comment from Hotel Management
Oct 24, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, Thank you for staying with us and leaving us your kind review. We are delighted to read that our front office team was able to give you a complimentary upgrade to our beautiful junior suite. We hope you choose to stay with us again. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Families
by A verified traveler

Great Hotel

Posted Oct 23, 2017
Location: In the centre of Amsterdam so very easy to get around.
We stayed here for a family visit to Amsterdam. The hotel is in a great location, the rooms were clean and comfortable. The staff were really helpful and friendly.
Comment from Hotel Management
Oct 24, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, Thank you for sharing your lovely feedback regarding your recent stay at Swissôtel Amsterdam. We are truly pleased to read such positive comments about our guest’s experience while staying with us and sincerely hope to welcome you back in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Business class oasis steps from craziness of DamSq

Posted Oct 23, 2017
Loved this hotel, up to the swissotel brand, literally steps from the throng in Dam Square. Amazingly, my room was dead silent, even though there was a carnival going on less than a thousand feet away. Great bed, great shower. Everything very clean. That’s really all I care about when I’m on vacation. The room was small but I wasn’t spending any time in it so I don’t really rate that against them. The woodwork in the rooms is starting to look timeworn and is in need of an update, but I think they are in the process of updating some rooms. Only real minus was the lack of a high end concierge
Comment from Hotel Management
Oct 24, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Tom, Thank you for your kind words about Swissôtel Amsterdam, they are very much appreciated and motivating for our team! We appreciate you pointed out that our quiet, comfortable rooms are such an oasis in the middle of the vibrant Dam Square. Please be informed that we shared your comments regarding the woodwork and concierge with the teams involved. We hope you choose to stay with us again on your next trip to Amsterdam. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in city center

Posted Oct 20, 2017
Great reception staff and location. Friendly and helpful staff, very receptive and informative to questions or suggestions on where to go and what to do.
Comment from Hotel Management
Oct 24, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, Thank you for your review, I am delighted to read that your experience was such a positive one thanks to our friendly and helpful staff members. We sincerely hope to welcome you back soon to ensure your next stay is a 5 star experience. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Love this place

Posted Oct 9, 2017
After staying in several hotels in Amsterdam we finally found the one. Our hotel room was clean, spacious, and beautiful. The clerk at the front desk was polite and professional. This is our new favorite hotel!
Comment from Hotel Management
Oct 12, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Val, It is such a great compliment to read that Swissôtel Amsterdam is your new favorite hotel due to our professional staff and beautiful rooms! Thank you for your lovely review, we hope to welcome you back again in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
3 out of 5
Recommended
for Everyone
by A verified traveler

Right in the middle of everything you need

Posted Oct 9, 2017
So close to everything! The tram is right in front of the hotel!
Comment from Hotel Management
Oct 12, 2017 by Swissôtel Amsterdam, Hotel Management
Dear Sir/Madam, Thank you for your positive comments, we are happy to read you enjoyed our great location in the center of Amsterdam. It would be a pleasure to have the opportunity to welcome you back at Swissôtel Amsterdam so we can show you a 5 star experience! Kind regards, Harold Kluit General Manager Swissôtel Amsterdam