Ratings based on 517 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Crestwood, NY

Posted Sep 18, 2017
I just stayed the night before moving on the next morning. Check in and check out was quick. The breakfast buffet was satisfying and priced just right. The pool was lackluster, but the deficiency was made up by a ping pong table.
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
Thanks for choosing to stay at Crowne Plaza Danbury! It was our pleasure to provide you with a quick check in so that you could fully relax before heading out. We are so glad you appreciated our new addition to the pool area and hope you will return soon to enjoy some of our other updates.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester NY

One night

Posted Sep 11, 2017
Pros: location and cleanliness.
Cons: More attention at Registration desk.
Location: Right off main highway but their was no traffic noise.
Clean hotel and room. Great lobby, Restaurant and lobby bar.
Comment from Hotel Management
Sep 12, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your review of Crowne Plaza Danbury. It was nice to read you enjoyed the cleanliness of our hotel along with the ambiance of our lobby and bar area. Your feedback about our front desk staff will be used to make improvements. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great Value

Posted Sep 1, 2017
Cons: My room had a bathtub that was very slippery, and I had a bit of trouble regulating the temperature though the room had a modern temperature control.
Location: Conveniently located wiIth several restaurants and a nearby mall.
Excellent 3-night stay. Full amenities, comfortable, stylish and very clean. The staff was helpful and courteous. Great location, ample parking, wide and tasty breakfast selection. The bar and restaurant were also very high quality with very good food.
Comment from Hotel Management
Sep 6, 2017 by HotelMgmt, Hotel Management
Your glowing review has made us happy! We’re thrilled you enjoyed your stay and felt well cared for by our team. Your concerns about your shower and AC unit in your room will be look into by our staff and we thank you for letting us know. We can’t wait to welcome you back to Crowne Plaza Danbury.
1 out of 5
by A verified traveler from Washington

HOTEL FORCED MY DAUGHTER TO SLEEP ON THE GROUND

Posted Aug 31, 2017
Pros: Close to I-84.
Cons: Don't give out rooms that are already booked! Also, put a door on the shower. What kind of shower has no door and lets water flood the bathroom?
Location: Close to I-84. One of the only good things. There was also a breakfast buffet in the hotel but it was expensive! $13 per person for average food!
I had the most awful experience at this hotel. 3 weeks in advance, we booked a room with 2 beds since we are a family of three. However, when we arrived there, they told us that they had given out all the rooms with two beds and told us that they could put us in a room with a king bed and then have a "actual" bed moved to our room. It was late and we were too tired to look for another hotel so we agreed. When we got to our room, we waited for 30 minutes, but the bed never arrived! So we called the front desk and apparently they had FORGOTTEN to send a bed up to us. We then waited another 10 minutes for the "bed" to get into our room. The "actual bed" they told us we would have was actually just a mattress. Literally just a thin mattress on the floor with a pillow and some thin sheets that they called blankets. I was absolutely livid! I had booked our room 3 weeks in advance, and now they were going to force a member of my family to sleep on the ground! Was THREE WEEKS not enough time for the hotel to plan to save us a room with two beds??? My husband volunteered to sleep on the ground but my daughter felt bad about making him sleep there, so she decided to spend the night on the ground. I still feel enraged that my DAUGHTER slept on the GROUND. Then, when it was time to shower, the water kept pouring out into the rest of the bathroom because there was no door. It was basically a shower with a gaping hole on the side that let water flood the bathroom!
Comment from Hotel Management
Sep 6, 2017 by HotelMgmt, Hotel Management
We never want our guests to feel disappointed in any way and we apologize for your family’s experience. We will address your feedback about your reservation and guestroom with our team to better handle situations like this going forward. Thank you for bringing your experience to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Clean and comfortable

Posted Aug 25, 2017
Pros: It was nice having a bar for a nightcap drink!
Room with 2 double beds was spacious. Beds were very comfortable. Easy check in and out.
Comment from Hotel Management
Aug 25, 2017 by Guest Services, Hotel Management
Thank you for staying with us, we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Good hotel in town.

Posted Aug 25, 2017
Good hotel, good facilities. No free toothbrush unfortunately. Would stay again.
Comment from Hotel Management
Sep 8, 2017 by Guest services, Hotel Management
We appreciate your feedback, thank you for staying with us. Next time, please contact the front desk concerning complimentary toiletries.
5 out of 5
by A verified traveler from New York, NY

Hotel was very nice. Lots of parking.

Posted Aug 23, 2017
Pros: The staff.
Cons: Air conditioner was a bit loud.
Location: Lovely food options within a 10 minute drive.
This facility prides itself on the motto "we want you to LOVE your stay". I LOVED my stay. Every single staff member was absolutely on point.
Comment from Hotel Management
Aug 24, 2017 by HotelMgmt, Hotel Management
Hearing that you loved your stay has brought a smile to our face! We are thrilled that we exceeded your expectations and thank you for such a great review. We’ll have our team look into your feedback about the AC unit in your room. It will be a pleasure to welcome you back to Crowne Plaza Danbury.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Great the place was amazing. The only thong was the shower door it allowed to much water to get to the floor
Comment from Hotel Management
Aug 22, 2017 by HotelMgmt, Hotel Management
It was great to read you described your stay with us at Crowne Plaza Danbury as amazing! Your feedback about your guestroom shower door will be look into right away. Thank you and we look forward to welcoming you back for another pleasurable stay the next time you are visiting the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Good hotel for travelers. Rooms are clean.

Posted Aug 21, 2017
Pros: Location
Cons: N/A
Location: Excellent location for those travelling on I-84
Good experience. Room was clean and well-equipped. Staff was friendly. Restaurant for breakfast was good.
Comment from Hotel Management
Aug 22, 2017 by HotelMgmt, Hotel Management
Your review brings us such joy and we thank you for sharing it! We are pleased that you have an enjoyable stay and appreciated the service we provide and cleanliness of our hotel. It will be a pleasure to welcome you back to Crowne Plaza Danbury and we hope it is soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Astoria, NY

A one night getaway

Posted Aug 21, 2017
Our stay was great, it was a bit noisy in the beginning. Someone was repairing a door across from our room. Once they were done, it was very peaceful. We got a great night sleep, which we certainly needed. Overall, it was a pleasant experience.
Comment from Hotel Management
Aug 21, 2017 by HotelMgmt, Hotel Management
Although we’re happy you had a pleasant stay, we do regret any disturbances you experienced while we made the necessary repairs to one our guestrooms doors. We truly appreciate your understanding and thank you for sharing your review. It’ll be a pleasure to welcome you back to Crowne Plaza Danbury.