Ratings based on 190 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Posted Sep 5, 2017
Pros: Very clean.
Very nice and clean hotel. Breakfast was excellent. Not always the best experience with Quality Inns in the past, but this one is the best we've stayed in thus far.
Comment from Hotel Management
Sep 5, 2017 by Dorota, Hotel Management
Dear Beverly; What a fantastic review! Thank you for staying with us and honoring us with this glowing review. It means the world to us to know that our wonderful guests see our hard work. We look forward to serving you again in the near future. Have a wonderful Labor day!
2 out of 5
by A verified traveler from Westchester, NY

Very loud.

Posted Aug 23, 2017
Pros: That a room was available.
Cons: The entire hotel needs a coat of paint and the rooms need renovation.
Road noise from the nearby highway made it hard to sleep. We turned on the load air conditioner to drown out the noise. The room was very old and dark. It wasn't dirty, but it "felt" dirty. I told my 10 year old not to take off his clothes or socks when we went to bed and we didn't feel comfortable using the shower. In the morning we just washed our faces, brushed our teeth and checked out as soon as we could.
Comment from Hotel Management
Aug 29, 2017 by Dorothy, Hotel Management
Dear Shea; Thank you for sharing you feedback regarding your most recent stay with us. Please accept my apologies for any inconvenience you might have experienced. Our team strives to ensure that our guests receive attentive service throughout their stay, which includes making any necessary efforts to address concerns or needs when we have the opportunity. We are saddened that our 24 hour front desk was not given an opportunity to correct the issue by relocating you to a different room. It saddens us that you did not enjoy our rooms as they were renovated last year to the standards of Choice Hotels. Our property is located right by I40 and the rooms facing the highway do tend to be a bit louder, however we do offer complimentary ear plugs. We have wonderful group of employees here who work hard on providing our guests with excellent stay by making sure our customer service is at it's highest level and our rooms are nice and clean. I am truly sorry that your experience did not earn us an excellent score. We will continue to work hard to earn the business of every guest and we hope you will return and allow us another opportunity to provide you with a superior experience. Have a great day!
2 out of 5
by A verified traveler

Posted Aug 22, 2017
Hotel is old and in need of renovations, door of rooms opens to outside, lots of road noise from I40
Comment from Hotel Management
Aug 22, 2017 by Dorota, Hotel Management
Dear Guest; We are sadden to hear that you did not enjoy your stay with us. We always strive to provide best possible stay for all of our guests who visit Dandridge. Being an older hotel our rooms do open to the outside, which is disclosed on our website. We take pride in our hospitality and our spotless rooms, and we always try to stay ahead of renovations. Last year we have replaced all case goods, mattresses, bedding, artwork and we are sadden that you did not enjoy them. Have a fantastic day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lamar, SC

Nice and clean

Posted Jul 20, 2017
nice clean place for a quick stay on a long trip. Enjoyed it, very clean good breakfast
Comment from Hotel Management
Jul 31, 2017 by Dorothy, Hotel Management
Dear Brad; It was a pleasure to have you as our guest during your recent trip to Dandridge. We are happy to hear that our clean rooms and good breakfast made for an enjoyable stay. We hope your travels will bring you back this way! Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Great place to stay! We had been travelling most of the day and just took a chance since it was just off of I-40. We were not disappointed.
Comment from Hotel Management
Jul 7, 2017 by Dorothy , Hotel Management
Dear Guest, Thank you for honoring us with your glowing review of your most recent stay with us. We truly appreciate your kind words and your business. We hope to see you again. Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler from ky

Very clean and comfortable!!

Posted Jun 29, 2017
The beds were soft and you could smell the bedding was freshly laundered. Great value for the price! The only recommendation is for a better breakfast. We will definitely stay again!
Comment from Hotel Management
Jun 29, 2017 by Dorothy, Hotel Management
Dear Jessica; Thank you kindly for choosing our hotel while in the area. We are thrilled to hear that you enjoyed our clean, comfortable rooms and our services. We hope we welcome you back in the future. Have a wonderful 4th of July!
5 out of 5
by A verified traveler

Good experience

Posted Jun 22, 2017 on Hotels
Easy access from and to I-40. A one night stay for my wife and me while on a long road trip. We were tired and were pleased to find our room was comfortable, clean, and quiet. Several good places close by to grab a good dinner. Breakfast next morning was quick and good. Overall and excellent stay. Would stop here again.
Comment from Hotel Management
Jun 28, 2017 by John, Hotel Management
Dear Guest; Thank you for staying with us and honoring us with glowing review! We are thrilled to hear that you truly enjoyed your stay with us - from convenient location, clean, comfortable room to tasty breakfast. We hope we will see you again soon! Our door is always open! Till next time have a wonderful 4th of July!
5 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by John, Hotel Management
Dear Guest; Thank you for staying wit us and honoring us with perfect 5 star rating! We are thrilled to learn that you had a perfect stay with us and we hope to see you again soon! Have a wonderful 4th of July weekend!
4 out of 5
by Mike

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by John, Hotel Management
Dear Mike, Thank you for staying with us and honoring us with 4 star review. We hope we will get a chance to welcome you back again and provide you with excellent stay! Have a wonderful 4th of July weekend!
3 out of 5
by Lorelei A.

Posted May 25, 2017 on Hotels
My car broke down. I have handicap sticker from back/walking problem. Tho put on 1st floor not far from lobby, yet had to walk around front & down other side to get ice. No opening to cut through like other Inns have or on both sides! Very inconvenient & distressful for me! Had no car & no dinning place or even good snacks/drinks! I could not get food other than ordering pizza. This needs improvement to meet eating needs in evening! Breakfast was good & personnel polite! Your late ck out time isn't good for one waiting to have car finished but relative came from Kingsport to take me & stuff to eat lunch & waited with me till car was ready! Thanks & give change to ice/ snack problem. Maybe sandwich machine since no dinning available
Comment from Hotel Management
May 29, 2017 by John, Hotel Management
Dear Lorelei A; Thank you for staying with us and sharing your feedback. While we appreciate your kind words about our staff we are sadden to hear that you encounter some inconveniences while staying with us. I can assure you if our staff would have known that you wanted to be closer to ice machine they would have assigned room on 1st floor on highway side where our ice machine is located at. We also have Coke machine located in the same area as our ice machine. Due to the original design of our hotel we only have 1 ice machine on our premises and the layout of the building does not allow for any "cut through" on 1st floor in order to reach our vending area. Our check out is 11am, however if available we can arrange for later check out before 2pm. I am not sure if you have requested late check out, as I'm sure staff would have tried to accommodate your request. We hope we will get a chance to welcome you back and provide you with clean comfortable room and friendly service. Have a wonderful Memorial day!