Ratings based on 325 Verified Reviews

3.7 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Omaha, NE

Would never stay here again

Posted Sep 23, 2017
Pros: Proximity to interstate and attractions
Cons: Room conditions, bug problems
Location: Pigeon Forge, Gatlinburg and Smoky Mountain National Park are approximately 30 miles away along with shows and Tanger outlet mall.
Turn off #1 cockroach coming out of electrical outlet. Makes me think they are in the walls. We refused to eat there. We switched rooms at 1 am after seeing that and after listening to our neighbor talk rather loudly on the phone for hours at a time. He also had his tv volume so high, we could hear word for word what he was watching, as the walls are paper thin. Turn off #2 the mold growing around the shower area. We should have just checked out and moved to a different hotel, but we didn't want to lose all our money. We will NEVER stay at another Super 8 again.
Comment from Hotel Management
Oct 24, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us feedback. We are really sorry and apologize for any inconvenience we may have caused. Thank you.
2 out of 5
by A verified traveler from dayton, ohio

no tille

Posted Sep 19, 2017
Pros: price and location
Cons: cleanliness...laundry and linens ok but dust and cobwebs prevail
was assigned a handicapped tho not needed ordered ..... the toilet tank was broken, it was "ordered" but did not come during our three-day stay......no security-the back door was always open(ajar)
Comment from Hotel Management
Oct 24, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us feedback. Thank you.
1 out of 5
by A verified traveler from Tennessee

Smoke filled hotel

Posted Sep 14, 2017
The hotel is in a good location, and the night staff was friendly. The room at first glance seemed ok. As time went by, we found it difficult to breath due to so much cigarette smoke in the building. The bedspread was dirty. The bathroom also had some kind of sticky substance on the sink and tub. I would not recommend this hotel to any non-smoker.
Comment from Hotel Management
Oct 24, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us feedback. We are really sorry and apologize for any inconvenience we may have caused. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Clean motel, easy access to interstate

Posted Aug 23, 2017
I only needed to stop one night for a break on a long trip. It was nice to have pleasant staff to greet us and a clean room to offer much needed rest.
Comment from Hotel Management
Aug 26, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us positive response. Thank you.
4 out of 5
by A verified traveler

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by Pratik, Hotel Management
Dear, Thank you for taking out your valuable time and gave us good ratings. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Hotel near Knoxville

Posted Aug 21, 2017
Pros: Clean and well kept.
Cons: The smokey smell in the halls.
Location: Location is good, right off the main road close to Severeville, Knoxville and Pigeon Forge.
This has been a very nice, clean and comfortable place to stay for the second time. There is a small coffee maker and nice bed and covers. The staff is very helpful and the breakfast area well kept, clean and neat with a decent supply of choices including hot sausage and biscuit with a waffle maker. I definitely will stay here next year again on our way to Knoxville.
Comment from Hotel Management
Aug 22, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us positive feedback. Thank you.
5 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
Stay was comfortable. Thank you
Comment from Hotel Management
Aug 22, 2017 by Pratik, Hotel Management
Dear, Thank you for taking out your valuable time and gave us wonderful ratings. Thank you.
1 out of 5
by A verified traveler from Winston-Salem NC

High price, low quality.

Posted Aug 20, 2017
Pros: Nothing
Cons: Everything
Location: Nope
Front office smelled terrible, like curry or something. Sink faucet in room was broken and leaky. Towel rack in bathroom was broken and loose. Room smelled like smoke despite being advertised as a non-smoking room. Room air conditioner loud and squeaky and didn't keep up. Beds uncomfortable. Complimentary breakfast was lousy. Everything was stale and low effort.
Comment from Hotel Management
Aug 22, 2017 by GM, Hotel Management
Dear, Thank you for taking out your valuable time and gave us feedback. We are really sorry and apologize for any inconvenience we may have caused. Thank you.
1 out of 5
by A verified traveler from Winston-Salem, NC

High price, low quality

Posted Aug 19, 2017
Pros: We checked in without hassle.
Cons: Pretty much everything.
The check in office smelled terrible, like curry or something. Sink faucet in room was broken and leaky. Towel rack in bathroom was broken and loose. Room smelled like smoke despite being advertised as a non-smoking room. Room air conditioner loud and squeaky and didn't keep up. Beds uncomfortable. Several broken fixtures in the hallways with exposed wires. Complimentary breakfast was lousy. Everything was stale and low effort.
2 out of 5
by Robin

Smoky

Posted Aug 7, 2017 on Hotels
We had non smoking room but the rooms across the hall were smoking. Therefore the entire hall smelled of smoke. A/C unit would not keep room cooled. Thankfully it was only 2 nights.
Comment from Hotel Management
Aug 13, 2017 by Pratik, Hotel Management
Dear, Thank you for taking out your valuable time and gave us feedback. We are sorry and apologize for any inconvenience we may have caused. Thank you.