It was around the freezing point outside at night. The AC couldn't warm the room. I called the staff. She came in, checked the AC, and said the room was too large to warm. I asked if I could change to another room and she told me every room was like this.
Comment from Hotel Management
Jan 31, 2017 by GM, Hotel Management
Hi, Thank you for giving us feedback.Guest satisfaction is our top priority, and we appreciate it when our guests make the effort to bring to our attention items need to be corrected.
Hi, Thank you for giving us feedback. Guest satisfaction is our top priority and we apologize any inconvenience we may have caused you. Thank you.
we apologize any inconvenience we may have caused you. Thank you.