Unsatisfactory hotel experience
Posted Oct 12, 2016
Check a little early that morning after being forced to evacuate for hurricane Matthew. The front desk representative was have a bad morning I take it, since she had that face of disgust. As I was given a card key fort the room door, I had to go back to the front desk twice, she still had that face of disgust. She finally unlocked the door with her magnetic key and just walked off. She said to ask the front desk in a few hours for assistance with the card key if I want. I first looked around the room and then the bathroom, hold and behold I saw a over grown sized Hersey kiss like object in the toilet, so I had flushed so my family did not see. No toilet paper, so I had went to the store to purchase toilet paper. Bed had two blankets under covers blankets with red stains, so we pulled them off, when appropriate we asked for new clean blankets, pillow cases, etc.
But it was a place away from home and a safe haven for my family and puppy.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Hi, Thank you for giving us feedback.Guest satisfaction is our top priority, and we appreciate it when our guests make the effort to bring to our attention items need to be corrected. we apologize any inconvenience we may have caused you.