Magnificent location with limited welcome
Posted Sep 1, 2016 on Hotels
I love to write favorable reviews. This hotel has wonderfully located directly on the Danube in a very small village. We loved the location, our room with a view, and the large pool in an expansive garden. BUT, with the exception of the housekeepers and one junior waiter, we felt unwelcome. We were baffled because this is a tourist destination but the hotel appears to have no culture of hospitality towards it's guests. The maitre'd was overtly rude and the owner wandered the halls scowling and muttering. She emerged to say a gracious goodbye but previous encounters with her had left us feeling as if we had somehow made a huge faux pas. We're seasoned travelers and go out of our way to be friendly and gracious. Didn't work for us this time.