Ratings based on 262 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 22, 2015
We rented 2 rooms which were right across the hall from each other. That made it very convenient.
for Everyoneby A verified traveler from NH
Nice visit.Posted Nov 9, 2015
Pros: Close to our destination.
Cons: Continental breakfast?
Location: There is always Boston, shopping and the ocean!
I was in the area for a family gathering. I was able to book three rooms very easily. Our check-in went smoothly. Thanks in large part to Luis, who was at the desk at the time. He could not have been nicer. Great personality!
for Everyoneby A verified traveler from New York
Nice hotel, good location!Posted Oct 12, 2015
Pros: It was located near a lot of places to eat, as well as shopping. It was very clean!
Cons: There was no wi-fi. The hotel is in a mall parking lot, which was NOT clearly indicated anywhere. We found it by luck!
Location: About 4-5 miles away from Salem. Shopping immediately surrounding the hotel, along with good eating options!
The hotel staff were really helpful with giving us information and maps on attractions we would want to see in town, as well as other places where we could find other detailed information. The room was immaculate upon arrival and housekeeping was prompt with any of our needs. The hotel is in a good location, not too far from the attractions in Salem that we wanted to see.
for Everyoneby A verified traveler from Danvers, MA
Nice, Pleasant StayPosted Oct 10, 2015
Stayed here for the night and was pleasantly surprise. Check in was short and sweet, staff professional. Room was clean and quiet, bed comfortable. Good quality shampoo, conditioner, etc. products were provided. Check out was quick. Will stay here again.
for Everyoneby A verified traveler
Nice place and close to event we attended.Posted Sep 14, 2015
Very quick stay but very nice.location was just right.
for Everyoneby A verified traveler from new haven, ct
Hotel at the mallPosted Sep 14, 2015
If you are staying for an event, perfect. But it is at a suburban mall, so don't stay there if you want to explore the Cape Ann area.
for Familiesby Stephen from Carlsbad, CA
solid hotel but noisyPosted Aug 23, 2015 on Hotels
Hotel / Service is great but the rooms have very little sound insulation. We could hear every step that our upstairs "neighbor" made.
for Business Travelersby A verified traveler
Posted Aug 19, 2015 on Hotels
by A verified traveler from Pennsylvania
Not sure we would stay there againPosted Aug 17, 2015
This hotel is in a good location if you have a reason to be in the area of the "North Shore" above Boston proper. we were given a handicapped access room on the first florr near the front desk and lounge, perhaps because we had asked for as king bed.. We thought it might be a noisy location but it turned out not to be. The daytime desk person was disappointing because although she listened to our complain about a methane or toilet drain smell in our room, she then did nothing about it for the entire day while we were gone. When we got back and the smell had reamined or intensified, we contacted the night desk and that person (at 9 at night) sent the maintenance person to our room. He ppoured bleach into the sink and tub drains. According to the maintenance person, the hotel is built on a slab and there is no access to the first floor drains to fix anything. By the next morning, our third day, the smell had returned. When we complained about it again, the hotel mangement comped one breakfast in their lounge but did not offer anything esle. At no time, did anyone offer us a different room.
Comment from Hotel Management
Aug 31, 2015 by Cheri Baker | Assistant General Manager , Hotel Management
I’m so sorry that we fell short of providing you with an exceptional experience. We pride ourselves on having very clean rooms and an excellent housekeeping team. I hope you will allow us the opportunity to provide you with a more memorable experience next time you are in the area.
for Everyoneby A verified traveler from neptune nj
Posted Aug 17, 2015
This hotel was very clean and the staff was very attentive. Ice machine was broken for my whole 3 day stay. I was visiting Salam and Boston, this hotel is not in a great location, very conjested area and not very nice.