Exterior

Reviews of Holiday Inn Express & Suites Lexington Dtwn Area-Keenland, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1000 reviews" "
Rating 8 - Good. 166 out of 1000 reviews" "
Rating 6 - Okay. 38 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cyril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful. Many choices for breakfast.
Stayed 3 nights in Mar 2024
Response from Sahil on Mar 27, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay. As an award-winning property we take pride in being recognized in areas such as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Sahil on Mar 23, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Robin, Statesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice guy at checkin. Clean
Stayed 1 night in Mar 2024
Response from Sahil on Mar 23, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything was enjoyable throughout the entirety of your stay. As an award-winning property we take pride in being recognized in areas such as cleanliness as well as guest service. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Sahil on Mar 20, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we hope to get the opportunity to host you again in the future.

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property we take pride in being recognized in areas such as cleanliness. We look forward to getting the opportunity to host you again in the future.

8/10 Good

Schyton Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout the entirety of your stay. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Litonya, Fruita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sahil on Mar 17, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.. If I’m ever back in the area I will stay again l..
Stayed 2 nights in Mar 2024
Response from Sahil on Mar 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well throughout your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Michelle, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area. Only a mile to the convention center
Stayed 3 nights in Mar 2024
Response from Sahil on Mar 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, as well as the surrounding area. We look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and was extremely helpful in helping me with my luggage and room since I had foot surgery. Quiet and beautiful room. Very clean. Only complaint was bed was not comfortable.
Stayed 1 night in Mar 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We are happy to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

kurt

Liked: Amenities
Nice area
Stayed 2 nights in Feb 2024
Response from Sahil on Mar 5, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, as well as the location. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sahil on Feb 22, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and we look forward to getting the opportunity to host you again in the future.

10/10 Excellent

tosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Sahil on Feb 20, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Jim

Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Lexington; reasonable price; close to Rupp Arena; staff was very cordial & accommodating
Stayed 1 night in Feb 2024
Response from Sahil on Feb 7, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as guest service. We are glad to hear that everything was enjoyable during your stay, and we hope to get the opportunity to serve you again in the future.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Sahil on Feb 7, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as cleanliness. We are happy to hear that everything was enjoyable during your stay and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and service was excellent
Stayed 1 night in Jan 2024
Response from Sahil on Jan 31, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Jim E.

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed in. Fantastic service and everyone was nice.
Stayed 4 nights in Dec 2023
Response from Sahil on Jan 15, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything was enjoyable throughout the entirety of your stay. As an award-winning property we take pride in being recognized in areas such as guest service. We hope to get the opportunity to serve you again in the future.

2/10 Terrible

Carl R

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even stay at this hotel, i reserved at a different location in the same brand, across town. I canceled, and was still charged. Will NEVER be using expedia again!
Stayed 1 night in Jan 2024
Response from Sahil on Jan 11, 2024
Thank you for taking the time to give us your response about your recent experience here in Lexington. I have done some research into the reservation, and it looks like it had been processed as a No Show rather than being cancelled. For any questions or concerns regarding the reservation I would recommend getting in contact with Expedia for further assistance.

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
This property was well maintained. It was very clean. The staff was very friendly. I could tell they enjoy their jobs and take pride with their job and property. I would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Sahil on Jan 11, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We are happy to hear that everything went well throughout your stay and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms with good service at front desk.
Stayed 1 night in Jan 2024
Response from Sahil on Jan 11, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything was enjoyable during your stay. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Kelli

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sahil on Jan 11, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Sahil on Jan 25, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well during your stay. We look forward to getting the opportunity to serve you again in the future.

2/10 Terrible

Christine

Traveled with partner
I requested a refund for my stay last week and did not receive it, I did not stay here nor did I get a refund, so they just kept my money
Stayed 1 night in Dec 2023
Response from Sahil on Jan 3, 2024
Thank you for taking the time to give us your response and feedback, upon research I have found that the reservation that was for 12/30/23-12/31/23 was not cancelled which led to it being run as a no show reservation. For any questions or concerns please reach out to Expedia because the hotel was not contacted about this reservation prior to the check-in date.

10/10 Excellent

Sonali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sahil on Dec 26, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and that everything went well. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Dala

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sahil on Dec 24, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that everything went well during your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Alexis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sahil on Dec 24, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well, and we hope to get the opportunity to serve you again in the future.

10/10 Excellent

KEVIN, Pierson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sahil on Dec 24, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay and that everything went well. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Beth E.

Traveled with partner
The room was updated and was very comfortable. They have a wonderful breakfast.
Stayed 1 night in Dec 2023
Response from Sahil on Dec 24, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that you also got to enjoy some of the things the hotel has to offer. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Annie

Response from Sahil on Jan 25, 2024
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well throughout your stay, and we hope to get the opportunity to serve you again in the future.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sahil on Dec 18, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and that everything went well. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in experience
Our check in was nothing less than superb. The guest check in service member was exceptional. Her name was RJ. She deserves employee of the month for going above and beyond.
Stayed 1 night in Dec 2023
Response from Sahil on Dec 12, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that everything went well. As an award-winning property we take pride in being recognized in areas such as guest service. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Definitely would recommend and stay again.
Stayed 1 night in Dec 2023
Response from Sahil on Dec 12, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Violet

Traveled with family
Holiday Inn Express/ Dtwn Lexington/Keenland
My stay at the hotel was excellent. This staff very friendly and helpful. The hotel was very clean and would recommend anyone coming to the Lexington area to stay there.
Stayed 1 night in Dec 2023
Response from Sahil on Dec 11, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that everything went well. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to serve you again in the future.

2/10 Terrible

Sharon

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sahil on Dec 11, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We would like to start by apologizing for any inconveniences that may have been faced during your stay. As an award-winning property we try our best to make sure that all guests are having an enjoyable stay. We hope to get the opportunity to serve you again in the future to right our wrongs.

10/10 Excellent

Alyssa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the breakfast.
Stayed 1 night in Nov 2023
Response from Sahil on Nov 28, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay, and that you also got to enjoy some of the things the hotel has to offer. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Makram, Indianapolis

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Sahil on Nov 28, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to serve you again in the future.

6/10 Okay

michael

Liked: Amenities, property conditions & facilities
I’ve stayed here before and had wonderful experiences. This time, I could tell that the cleaning staff made my bed and nothing else when I got back to my room. Also, I didn’t like being questioned about asking for a bottle of water like I was a thief.
Stayed 2 nights in Nov 2023
Response from Sahil on Nov 28, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We would like to start by apologizing for the inconveniences faced during your stay, and that we did not meet the same standards from your previous stays. As an award-winning property we try our best to make sure that every guest gets the same quality experience anytime of the year. We hope to get the opportunity to serve you again in the future to make up for the inconveniences.

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the friendliness of the staff and that the front desk was staffed 24-7. The breakfast had every option you could think of with to-go bags and boxes if you needed. There is also a 24hr coffee station which was helpful.
Stayed 5 nights in Nov 2023
Response from Sahil on Nov 26, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay as well as some of the things the hotel has to offer. We hope to get the opportunity to host you again in the future.

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Holiday inn Express!
Stayed 1 night in Nov 2023
Response from Sahil on Nov 26, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that everything went smoothly. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Betheny

Stayed 1 night in Nov 2023
Response from Sahil on Dec 11, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay, and we look forward to getting the opportunity to serve you again in the future.

10/10 Excellent

Matthew, Hallsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The hotel was clean and they offered a great breakfast. Highly recommend this hotel
Stayed 3 nights in Nov 2023
Response from Sahil on Nov 21, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and that you also got to enjoy some of the things the hotel has to offer. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sahil on Nov 17, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to serve you again in the future.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Though for only one night, our stay was great. Very clean hotel, one cleanest ones I’ve seen! Very good “free” breakfast with a great variety of foods, not just cereal. Highly recommended, with many restaurants around the hotel and Rupp Arena just minutes away.
Stayed 1 night in Nov 2023
Response from Sahil on Nov 17, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that you also got to enjoy some of the things the hotel has to offer as well as the surrounding area. As an award-winning property we take pride in being recognized in areas such as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Lori S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and super clean! The beds were so comfortable and the breakfast was outstanding!
Stayed 1 night in Nov 2023
Response from Sahil on Nov 16, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay with us and that you also got to enjoy some of the things the hotel has to offer. As an award-winning property we take pride in being recognized in areas such as cleanliness. We hope to get the opportunity to serve you again in the future.

10/10 Excellent

Bradley, huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sahil on Nov 16, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that everything went well during your stay, and we hope to get the opportunity to host you again in the future.

10/10 Excellent

Mary Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was very friendly and welcoming
Stayed 1 night in Nov 2023
Response from Sahil on Nov 14, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are glad to hear that you enjoyed your stay and that your arrival experience went well. As an award-winning property we take pride in being recognized in areas such as guest service. We hope to get the opportunity to host you again in the future.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, the breakfast was plentiful and delicious, and the staff was friendly.
Stayed 1 night in Nov 2023
Response from Sahil on Nov 14, 2023
Thank you for taking the time to give us your response and feedback about your recent stay with us at Holiday Inn Express DTWN Area-Keeneland. We are happy to hear that you enjoyed your stay and that everything went well. As an award-winning property we take pride in being recognized in areas such as guest service as well as cleanliness. We hope to get the opportunity to host you again in the future.