Don't believe it about refunds if 24hrs. notice
Posted Oct 13, 2014
The website says you will get refunded if you give 24 hours cancellation notice. We booked for four nights, but after the first night we discovered we would only need it for three nights. With 48 hours notice we tried to cancel the fourth night and get our credit card refunded. They refused to do it. We spoke to Expedia who told us it was up to the hotel. The hotel told us Expedia wouldn't let them give a refund. Who ever was making the decision, we did not get a refund, and ended up paying for a night we were not there. In addition, the hotel smelled slightly funky, the carpet in the room had stains, the wallpaper in the bathroom was torn. The towels in the bathroom were clean, but so small and thin the bath towels were more like large hand towels and too thin to absorb much water. The breakfast was okay, and the sheets and bed were clean and comfortable. However, as an overall experience, it wasn't a place I would ever visit again, and certainly not now that I know they don't honor their promises.