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Overview of Dar Es Salaam Serena Hotel

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Featured Image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationDar es Salaam International Conference Centre3 min walk
    Popular LocationJulius Nyerere International Conference Centre9 min walk
    Popular LocationAskari Monument10 min walk
    AirportDar es Salaam (DAR-Julius Nyerere Intl.)10 min drive

Choose dates to view prices

  • Suite

    Room amenities

    • 990 sq ft
    • Golf view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite
  • Presidential Suite

    Room amenities

    • 1776 sq ft
    • Golf view
    • Sleeps 3
    • 1 King Bed
    More detailsPresidential Suite
  • Executive Room

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsExecutive Room
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Room
  • Executive Room, Ocean View

    3.5/5 guest room rating

    Room amenities

    • 420 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, Ocean View
  • Standard Room

    4.2/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsStandard Room

About this area

Dar es Salaam

Located in Dar es Salaam, Dar Es Salaam Serena Hotel is in the city center and near the beach. National Museum of Tanzania and Little Theatre are cultural highlights, and some of the area's activities can be experienced at Zanzibar Ferry Terminal and Port of Dar es Salaam. Spend some time exploring the area's activities, including golfing, golf lessons, and safari tours.
Visit our Dar es Salaam travel guide
Popular Location

What's nearby

  • Dar es Salaam International Conference Centre - 3 min walk
  • Julius Nyerere International Conference Centre - 9 min walk
  • Askari Monument - 10 min walk
  • National Museum of Tanzania - 12 min walk
  • Dar es Salaam Botanical Gardens - 14 min walk

Getting around

  • Dar Es Salaam Central Station - 20 min walk
  • AirportJulius Nyerere Intl. Airport (DAR) - 10 min drive

Restaurants

  • Jahazi Restaurant — 1 min walk
  • Serengeti — 1 min walk
  • Akemi Revolving Restaurant — 4 min walk
  • High Spirit Rooftop Bar — 6 min walk
  • The Alcove — 8 min walk

About this property

Dar Es Salaam Serena Hotel

Luxury Dar es Salaam hotel in Kivukoni with 2 restaurants
Along with 2 restaurants, this hotel has an outdoor pool and a health club. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite. All 230 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and LCD TVs with satellite channels. 24-hour room service, minibars, and free bottled water are among the other amenities available to guests.
Dar Es Salaam Serena Hotel offers 230 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Dar es Salaam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Windsurfing

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Meeting rooms
  • Conference space (13121 square feet)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in from midnight - 2:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TZS 60685 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: TZS 104175.00 per vehicle (one-way)
  • Rollaway bed fee: TZS 60685 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Dar Es Salaam Hotel
Dar Es Salaam Hotel Serena
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel
Hotel Serena Dar Es Salaam
Serena Dar Es Salaam
Serena Dar Es Salaam Hotel
Serena Hotel Dar Es Salaam
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel Hotel
Dar Es Salaam Serena Hotel Dar es Salaam
Dar Es Salaam Serena Hotel Hotel Dar es Salaam

Frequently asked questions

Can I cancel my reservation for free at Dar Es Salaam Serena Hotel and receive a full refund?
Yes, Dar Es Salaam Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Dar Es Salaam Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Dar Es Salaam Serena Hotel have a pool?
Yes, this property has an outdoor pool.
Is Dar Es Salaam Serena Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Dar Es Salaam Serena Hotel?
Self parking is free at this property.
What time is check-in at Dar Es Salaam Serena Hotel?
Check-in is from midnight - 2:00 PM.
What time is check-out at Dar Es Salaam Serena Hotel?
Check-out is at noon.
Does Dar Es Salaam Serena Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of TZS 104175.00 per vehicle applies.
Where is Dar Es Salaam Serena Hotel located?
Located in Kivukoni, this luxury hotel is within a 10-minute walk of Dar es Salaam International Conference Centre, Julius Nyerere International Conference Centre, and Askari Monument. National Museum of Tanzania and Azania Front Lutheran Church are also within 15 minutes. Dar Es Salaam Central Station is 20 minutes by foot.
4.1
Very Good
5 - Excellent
82
4 - Good
88
3 - Okay
22
2 - Poor
11
1 - Terrible
3

4.2/5

Cleanliness

4.2/5

Staff & service

4.7/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Business traveler, Traveled with family
Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Cleanliness
The property has beautiful detail oriented structure, with access to beautiful large lawn, greenery, golf course, and even the ocean. During our stay we realized that the building has a large crack visible from the pool area. This was a little worrisome to notice. For someone coming up from humble beginnings, felt somewhat unwelcomed, maybe because we had been requesting for a fresh mask (which we were advised over the phone would be available) since arrival. Cleanliness was a major issue as well. Complaints were communicated, and we await feedback. Perhaps an unfortunate experience, certainly very disappointing, terrifying (cleanliness being prerogative in the viral pandemic), and heartbreaking even. On a positive note, there are still good people in this institution who will listen and accommodate their guests. During our stay, we felt that the receptionists were perhaps the best people to communicate with, and they'd go out of their way to help and support anything that was needed to be done. Food has always been amazing here, and their chef is a star for a fact. He does not just intrigue the taste-buds, but is an amazing, empathethic human being as well, with much love for this institution, and goes out of his way to help people no matter what. My mother and I would profoundly like to thank their reception team, and this super chef from this hotel :) without them, we'd probably have left earlier than we did.
Stayed 3 nights in Jul 2020

3/5 Okay

Business traveler
Happy face iconLiked: Cleanliness, staff & service
Hotel needs renovation badly. Rooms are outdated. no difference between standard and executive rooms. Bfast was same for 3 days. Not worth the price , we can get better hotels in Dar for lesser the price.
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The food was excellent, and the property location was great.
Stayed 1 night in Feb 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning(ly expensive)
The Serena is beautiful, inside and out. The hotel and grounds are truly spectacular. The only negative things I could say are: - The service was a bit off. The concierge was entirely too pushy for my taste in arranging vehicles, tours, etc. And the staff in the restaurant seemed disinterested, generally. - The hotel is overpriced as a whole. That said, our experience overall a lovely one.
Stayed 2 nights in Jan 2020

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