Ratings based on 243 Verified Reviews

3.6 out of 5
71% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by Kathy

Econo Lodge not great

Posted Mar 13, 2017 on Hotels
business trip. couldn't find many choices for under $100.00. Lamp shades were broken, no one had cleaned behind the beds on the box frame; lots of hair and dirt, shower curtain moldy; not one picture on the walls; bed was clean; checked for bed bugs but didn't see any evidence; old motel, area depressed.
Comment from Hotel Management
Mar 17, 2017
We're sorry you were unhappy. Your experience is not up to par with our standards, and we will be looking into this. We thank you for your response. We will strive to improve with your feedback.
3 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 17, 2017
Thank you for your three-star review. Please feel free to stop by again. We would love the opportunity to serve you in the future and improve your experience with the Darien Econo Lodge.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice Stop-Over

Posted Mar 2, 2017
Pros: Cleanliness
It was a convenient stop over on our way home. Its proximity to I-95 and to fuel and restaurants made it a great stop for us. the staff was warm and friendly. The room was clean , comfortable as was the hotel. We'd stop again.
Comment from Hotel Management
Mar 5, 2017 by Econo Lodge Team, Hotel Management
Thank you for your feedback! We are happy that you decided to visit our Econo Lodge fka Darien Inn. We are glad that our location near I-95 and fuel and restaurants served you well. And we are absolutely thrilled that our staff was warm and friendly towards you and that the room was clean and comfortable for you. We cannot wait to serve you again in the future when our transition has been complete.
2 out of 5
by Dan

Posted Feb 27, 2017 on Hotels
Just stopped off highway for a few hours. Man at front desk was polite and professional. Beds were comfortable but the room seemed poorly thrown together. It was half the advertised size with broken curtains, visible plywood and a cold shower. Maybe it's a work in progress as the name of the hotel was thrown over the old sign with a banner. We should have gone little further.
Comment from Hotel Management
Mar 4, 2017
Thank you for your feedback. We are happy that you found our staff to be polite and professional and that the beds were comfortable. We are in transition as the Econo Lodge. Our expectation is to provide exceptional value to our guests. However, your experience is not in keeping with our standards and this will be looked into expediently. We hope that you will provide us an opportunity to be of service to you in the future.
5 out of 5
by Vincent

Posted Feb 24, 2017 on Hotels
Over night while on trip home from Florida. Very nice....
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you so much for your kind comments! We strive to present our guests with excellent value. Guests like you help us to know that we are succeeding. We hope that you will extend us the invitation to serve you again when you are in the area again.
2 out of 5
by Milos

Less than impressed

Posted Feb 19, 2017 on Hotels
The hotel needs a major facelift.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for your comments. We are sorry that your experience with our hotel was not more positive. We are currently in transition and expect to provide more value to our customers in the near future. We hope that you will try us again when you are in the area.
4 out of 5
by William

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for giving our hotel 4 out of 5 stars.
4 out of 5
by Guowei

Posted Dec 30, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you so much for your 4 stars rating. We thank you for staying with us and hope you will return soon!
3 out of 5
by robert

OK for one night passing through

Posted Dec 30, 2016 on Hotels
New carpet, fresh paint and lots of Febreze -- that's about it. And don't stay for the breakfast.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your comments. We appreciate your choosing our hotel for your stay. We have had some remodeling in the past, but we regret that your experience wasn't more positive. We strive to provide a comfortable stay, a continental breakfast, and other amenities at a great value. Please know that your feedback is valuable to us.
1 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
Booked through hotels.com. Arrived later in evening and found old carton of "silk milk alternative in refrigerator and room smelled stale and was not real clean. Checked out at 2AM after discovering bed bugs. Took examples to desk clerk to show manager. Apologies were received after I called manager next day to check on what was being done. He assured me room was being cleaned and exterminator was coming. Was very disappointed and will not return. Refund from hotels.com being processed.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to comment. We are very sorry about your experience at our hotel. This situation is unacceptable to us based on our high standards, and we can assure you that we immediately handled this situation as soon as you made us aware of it. The room has been cleaned and exterminated. Your refund will be handled expediently since followup was initiated by our hotel to the online company handling your reservation. We were notified by the company on December 19 that your refund would be processed within 24 hours. Again, we extend our sincerest apologies.