Ratings based on 4,644 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Great location, Fantastic front desk/concierge staff. Buffet waiting staff not so pleasant. But overall great stay.
Comment from Hotel Management
Jul 19, 2017 by Paul, Hotel Management
Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. It's great to see that out front desk staff provided good service. I do apologise for the service at breakfast as this is not our normal standard. Thank you for choosing to stay with us. We look forward to welcoming you back soon. Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Dundee

Overnight from Christchurch

Posted Jul 12, 2017
Pros: Friendly helpful staff. Easy checkin with all facilities explained.Free WIFI
Location: Good location close to Darling Harbour and all its restaurants and boat trips
Excellent hotel close to Darling Harbour with all the facilities we required plus more.Definitely recommend the Club Lounge facility where you have drinks and canapés from 5:30 to 7:30.Great experience
Comment from Hotel Management
Jul 14, 2017 by Paul, Hotel Management
Dear Jaimsie Thank you for taking the time to share your review following your stay with us. I was pleased to read that you enjoyed your overnight stay and that you will recommend our club rooms and the benefits of the club lounge. We hope to welcome you back to the hotel in the near future! Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent Stay & Holiday in Winter

Posted Jul 9, 2017
Pros: Given above.
Cons: Car Parking
Location: Go to Info Centre to make your bookings on the various tours. Restaurants (all races), Shopping, Walks (hilly), River Side are all great.
Parkroyal Darling Harbour Hotel is in the centre of the city and is very near the Harbour. Breakfast was great every morning. The Bar Happy Hour from 5 to 8 pm was very good at ADOBE. I did not try the dinner at ADOBE. Only Car Parking is very expensive.
Comment from Hotel Management
Jul 14, 2017 by Paul, Hotel Management
Dear Pari S, Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. I am delighted to learn that you had an excellent stay and felt that the hotel is in a central location. Thank you for choosing to stay with us. We look forward to welcoming you back soon. Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Customer service excellence

Posted Jul 7, 2017
I've never experienced service and friendliness quite like this anywhere else I've stayed. I stayed here 4 years ago as well and it was just as good. Fantastic hotel.
Comment from Hotel Management
Jul 11, 2017 by Paul, Hotel Management
Dear jess, Thank you for taking the time to share your wonderful feedback regarding your recent stay. We are naturally delighted to hear that you loved our excellent customer service. We look forward to welcoming you back to PARKROYAL Darling Harbour in the near future. Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spot

Posted Jul 5, 2017
Great hotel, awesome location and very nice room. Air conditioning was a bit noisy but you got used to it:)
Comment from Hotel Management
Jul 11, 2017 by Paul, Hotel Management
Thank you for taking the time to share your review following your stay with us. I am delighted to hear you had an enjoyable stay. We hope to see you back again soon! Kind Regards Paul Flett Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney, australia

Great position for darling harbour

Posted Jul 5, 2017
We had the basic double room on first floor. The lobby is modern and clean. Very quick check in. The room is quite spacious and the bathroom was big and marble tiles. Our view was a tree. Position is a big selling factor, a few minutes walk to darling harbour or darling quarter. The restaurant, Abode, was a lovely bistro with a happy hour from 5pm-8pm. The decor was gorgeous! Attentive staff. There is a convenience store on the corner opposite.
Comment from Hotel Management
Jul 11, 2017 by Paul, Hotel Management
Dear kim, Thank you for taking the time to share your review following your stay with us. I am delighted to hear you found our location a big selling factor and enjoyed out bistro Abode. We hope to see you back again soon! Kind Regards Paul Flett Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and easy stay

Posted Jul 2, 2017
Pros: LOcation
Cons: Bigger room for two beds
Location: Darling harbour very close
We booked a two queen bed room as we just needed a place to crash for a big night at Darling Harbour. Room was fine if a little small for two beds. Staff were friendly and book in fast and efficient
Comment from Hotel Management
Jul 5, 2017 by Paul, Hotel Management
Thank you for sharing your feedback on your stay with us at PARKROYAL Darling Harbour. I am pleased to learn how much you enjoyed your stay, along with our great location. Thank you for choosing to stay with us. We look forward to welcoming you back soon. Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Smooth, quick check in, very polite staff and the room was very clean, great view of darling harbour and smooth checkout, made my birthday weekend that very much memorable than it already was!
Comment from Hotel Management
Jul 4, 2017 by Paul, Hotel Management
Thank you for taking the time to share your review following your stay with us. I am delighted to hear you had an enjoyable with us for your birthday and loved our service. We hope to welcome you back to the hotel soon! Kind Regards Paul Flett Hotel Manager
4 out of 5
by A verified traveler

Posted Jul 2, 2017
Decent stay, friendly staff, hotel condition not so good in spite of refurbishment a few years ago.
Comment from Hotel Management
Jul 4, 2017 by Paul, Hotel Management
Thank you for taking the time to share your review following your stay with us. We hope to welcome you back to the hotel soon! Kind Regards Paul Flett Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, NSW

Posted Jun 5, 2017
Pros: Valet parking service, pleasant & helpful staff, comfy bed
Cons: The way newspapers are left on door handles More efficient means of determining which guests have used items out of the fridge
Location: Very close to Darling Harbour and numerous places to eat
Loved our stay except for 2 small issues 1. When the newspaper was left at our door, my husband had left to go down to breakfast and assumed the door had automatically locked behind him as he walked away. To my horror when exiting the bathroom after my shower I noticed the red bag (newspaper) had swung across a little and had stopped the door automatically closing and consequently had been left ajar slightly because of the newspaper blocking the normal shutting procedure. 2. We received a second Invoice yesterday asking for payment for 2 items out of the fridge. We had not taken these items and we needed to ring Park Royal to correct this error. Thankfully staff member apologised & will remedy this situation
Comment from Hotel Management
Jun 23, 2017 by Paul, Hotel Management
Dear Jillian Thank you for taking the time to share your review following your stay with us. I was pleased to read that you loved your stay and our helpful staff. I do apologise for the incorrect billing and the inconvenience it caused. Thank you for your feedback about the newspaper hanger, we will be sure to look at a better procedure.We hope to see you back again soon! Kind Regards Paul Flett Hotel Manager