Ratings based on 223 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 21, 2019
Comment from Hotel Management
Jan 23, 2019 by Hotel Staff, Hotel Management
Thank you for completing a review for us.
1 out of 5
by A verified traveler from Bournville

Posted Dec 3, 2018
Checked in after work as it was a business booking. The room was so hot I couldn’t breath as the thermostats were left on full and towel rail full so no air and was like being in an oven !! Open window which only opened a tiny bit so never slept all nigh. Had to take 2 cold showers....one at 2am and another at 5am to cool down as it was like being in a sauna. Didn’t sleep a wink with the heat & doors banging all night so decided to check out at 6.45am to make my 3 hour drive back to Birmingham. Complained at the check out and wasn’t even offered a coffee for my inconvenience or my 3 hrs of driving with no sleep !!!!!! Very unhappy indeed. Could have offered a bit more support than just sorry. Ruined my day as I hD to get home and go to bed as felt like a zombie.
Comment from Hotel Management
Dec 6, 2018 by Hotel team, Hotel Management
Dear anonymous. Please accept our apologies that you had a disturbed evening. We have team members on duty all night at hand to help if there are any issues. You do not say if you contacted them but we can see no mention of the problems that you had in our service files. Please always let us know if there are problems and we will fix these for you. Once again we are sorry that we were unable to give you the good nights rest that you needed. Regards Hotel team
4 out of 5
by A verified traveler

Posted Nov 29, 2018 on Hotels
Comment from Hotel Management
Dec 4, 2018 by Hotel Manager, Hotel Management
Thank you for your review.
5 out of 5
by A verified traveler

Posted Nov 12, 2018 on Hotels
Comment from Hotel Management
Nov 13, 2018 by Hotel Manager, Hotel Management
Thank you for the 5 star review.
5 out of 5
by A verified traveler

Posted Nov 12, 2018
We had an executive room. Lots of space and very comfortable. The staff were polite, professional and very helpful, particularly Shirley who was working at the front of house.
Comment from Hotel Management
Nov 13, 2018 by Hotel Manager, Hotel Management
Thank you so much for your kind words.
5 out of 5
by A verified traveler

Posted Nov 3, 2018
Just having fun in the area .went with my new boyfriend and it was a enjoyable night
Comment from Hotel Management
Nov 5, 2018 by Hotel Manager, Hotel Management
Thank you for your lovely comments. We are delighted that you had fun.
5 out of 5
by A verified traveler from North West

Posted Oct 30, 2018
Nice hotel in a convenient location. Staff were friendly. Didn’t try the food so can’t advise on quality.
Comment from Hotel Management
Oct 31, 2018 by Hotel Manager, Hotel Management
Thank you for the lovely review.
4 out of 5
by A verified traveler

Posted Oct 14, 2018 on Hotels
Comment from Hotel Management
Oct 24, 2018 by Hotel Manager, Hotel Management
Thank you for your review.
5 out of 5
by A verified traveler

Everything you need for a great overnight stop

Posted Oct 13, 2018 on Hotels
Great staff, good breakfast, clean, spacious, quiet room. Everything you need for a great overnight stop.
Comment from Hotel Management
Oct 24, 2018 by Hotel Manager, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from portsmouth

It was the cheapest in this area

Posted Sep 25, 2018
Cheapest hotel in the area but don’t be fooled this is a very nice place to stay, the only downside we found was that the mattress was far too hard
Comment from Hotel Management
Oct 2, 2018 by Hotel Manager, Hotel Management
Thank you for your review. We are pleased that you think we are a very nice place to stay. Thanks again from us all.