Ratings based on 99 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Great friendly staff

Posted Nov 25, 2017
Staff were great, room was clean but worn, bed mattress was lumpy.
4 out of 5
by David

NOT THE RITZ BUT NOT BAD ALL THE SAME

Posted Oct 16, 2017 on Hotels
GOOD HOTEL IN A DECENT LOCATION
5 out of 5
by peter

Refurbished room

Posted Oct 1, 2017 on Hotels
Stayed in one of the newly refurbished rooms which was very modern and comfortable. The hotel has car parking and is convenient for the town centre.
3 out of 5
Recommended
for Everyone
by A verified traveler

Wedding guest

Posted Sep 28, 2017
Pros: Rooms pleasent
Cons: Yes
Location: Hard to find and parking awkward due to one way in/ out.
Rooms too hot through night , no option to open window. Staff seemed disorganised at times or not enough for the event.
4 out of 5
Recommended
for Everyone
by A verified traveler from west midlands

Good locatipn

Posted Sep 5, 2017
Very pleasant and helpful staff. Large car park. Very comfortable room.
4 out of 5
by Tracy

Posted Sep 3, 2017 on Hotels
Generally happy with our stay, the only real disappointment was the lack of a dressing table at which to do hair and makeup.
4 out of 5
Recommended
for Everyone
by A verified traveler

a little far from bus and train stations,

Posted Aug 15, 2017
Pros: the quality of the room
Cons: Hot breakfasts
Location: people should do their own research
enjoyed the week and found things to do in the district
1 out of 5
by Alex from London

disappointing

Posted Jul 7, 2017 on Hotels
Failed to deliver on the letter of introduction that 'we're not like impersonal chain hotels where guests are just a room number' ... name was not used at check in, breakfast or checkout. As an example at breakfast the greeting was 'what room please' ..... not very boutique. Promised 'Attention to detail' also lacking. . Example.... they could not find my pre payment of the room and it got a little confrontational. General observations : Room very dated. I'm 5'10 and the shower was fixed at eye level. Hopeless for anyone taller. Sticky tables and dirty menus at breakfast. Will not be going back.
5 out of 5
by Sean

This traveler left a rating score only Posted Jun 27, 2017 on Hotels
4 out of 5
by Sarah

BTCC Croft 2017

Posted Jun 16, 2017 on Hotels
Check in simple, straight forward. Room tidy as always, food great, staff always helpful and friendly. Local area has good real ale bars just a short walk from hotel