Ratings based on 1 Verified Reviews

1.0 out of 5
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by Soinya from Delhi

Experience of being cheated

Posted May 11, 2013
Pros: Nohting
Cons: the lies of website
Location: 20 Km away from city and is ghostly
the hotel does not have: a swimming pool Staff amenities food IRD Services Front Desk Services Housekeeping Services Light 24-Hrs electricity the Hotel is ghostly to an exend you cant sleep
Comment from Hotel Management
May 31, 2014 by Dhananjay, Hotel Management
Greetings from the Umaid Lake Palace, Dausa!! Thank you for sharing your feedback. I would like to offer my sincere apologies for any shortfall in services, which has caused you to have such a negative impression. However we would like to bring to your notice that you arrived late at night and stayed at the hotel for about 10 minutes and left without visiting our swimming pool or using any of the above services mentioned in your review. Request you to re-look at your comments as they are misleading and give a wrong impression about the hotel. I am confident that we would be able to show case the true hospitality even beyond your expectations if you give us an opportunity once again by choosing to stay with us. We look forward to welcoming you back to the Umaid Lake Palace - An Organic Retreat and hope you have an enjoyable experience with us next time. Yours Sincerely, Yogesh Sharma (General Manager)