Stayed Christmas Day till Boxing Day.
Room open fire hot, got no sleep. Exposed crack in wall- alpine traditional decor used to hide behind an aging interior.
Crazy hotel layout- 3 different boot rooms, of course after visiting the the other two I had to go to reception to ask where my skis and boots had been taken and of course was they were in the 3rd of three boot rooms.
Nobody waiter present at the moment I arrived at breakfast (no issue in itself) so I went up to the chef to ask for 2 fried eggs, wow got shouted at by the waiter aparently I am not to do that.
We were booked a table at the other Morosani Hotel restaurant where there is an Italian restaurant. Was not so busy, maybe 60% covers utilised. At the beginning we received good service, we ordered the 5 course Christmas day menu. After we ordered wine and completed the first course, our waiter went to serve other tables and left us, we then seemed to have about 5 different waiters, our food took a long time to come, everything slowed down, long delays, our wine and water was kept away from our table but the waiters did not keep us topped up. Was just terrible, terrible bad for CHF350 for a 3 people on Christmas Day. We were seated at the far end of the restaurant where there was no audible music at all. In the main restaurant area you could hear the paino and singer, where we were seated we could hear no music nor singing, only chatter from the full main restaurant area. We felt completely left out.