Check the door before you enter your room
Posted Sep 29, 2016
On the second day of our stay I attempted to open the door with out using my key. (My wife had just gone in.) Son of a gun the door opened for me without using the key. I went back out into the hallway and tried it again. Same thing, the door just opened.
Turns out, we checked in Friday afternoon, went out for several hours and unbeknownst to us the room was unlocked. Saturday we were out all day from 8am until 5pm and again the room was unlocked. Nothing was missing however I had a laptop, an Ipad in there as well as my wife's jewelry.
Saturday evening they had a maintenance man come up and he claimed he fixed it. I tried it 10 minutes later. The end result was it still didn't work when we checked out on Sunday morning.
The desk clerk said they would comp me 50% of one night which they did. I didn't think that was sufficient.
I called for the manager the next day (Monday) and she wouldn't take my call. Humm! I asked if the room was rented currently and the clerk said "yes". It probably still isn't fixed.
The lesson here is try the door first then use your key card.
Richard P. McGrath
Comment from Hotel Management
Oct 11, 2016 by Veronica Snell , Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.