Ratings based on 384 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Mar 24, 2017
Pros: Quiet. Close to restaurants.
The only problems we encountered were the room had a smell to it and the fan in the bathroom was extremely noisy
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants and shopping.

Posted Jan 22, 2017
Comfy beds and pillows. Clean rooms. Very nice staff. Fast easy checkout. All around great hotel!!
Comment from Hotel Management
Jan 27, 2017 by Stephanie H., Hotel Management
Thank you for taking the time to share with us your review on your recent stay. We are happy to see you enjoyed your time with us. We thank you for your business and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Watertown, WI

Posted Dec 26, 2016
Pros: Staff was nice, friendly, helpful.
Cons: Update rooms.
Okay, basic hotel in need of an update. Beds had no mattress pads and sheets kept coming off all night. Room temperature was impossible to regulate - either too hot or too cold. Breakfast was just okay - very simple and basic. The staff was friendly and the hotel was clean overall. It's situated on a back alley behind multiple businesses that have gone belly up, which probably accounts for why the rates are pretty cheap here.
Comment from Hotel Management
Jan 9, 2017 by Stephanie H., Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the bed or the room temperature and that breakfast was just ok. This hotel will be under going a full renovation this year and all rooms will be updated. We appreciate your business and your feedback and hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Dec 21, 2016
Pros: Friendly staff
Cons: Heating/cooling unit
Good bed, friendly staff, clean pool, free breakfast and parking. The biggest negative to me is the heating/cooling unit. It is a box unit under the window, and these units are always difficult to climate control.
Comment from Hotel Management
Dec 21, 2016 by Stephanie H., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff, clean pool, and hot breakfast. We apologize if the heating unit was not working proper. In the future we will be installing thermostats on the wall to help control the units better. We thank you for your business and we look forward to your next stay with us.
5 out of 5
by A verified traveler

convenient and clean hotel

Posted Dec 19, 2016 on Hotels
The hotel was extremely comfortable, friendly staff. The pool was clean, in excellent condition, plenty of clean towels and warm on a very cold icy day. Our room was clean, well stocked with towels and comfortable.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are happy to read that you enjoyed our clean pool, our friendly staff, and the hotel overall. We appreciate your business and we look forward to your next stay with us.
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your recent visit with us. We are happy to see that you enjoyed your stay. We thank you for your business and look forward to your next stay.
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate your recent visit with us. We are happy to see that you enjoyed your stay. We thank you for your business and look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

It was a 'homey' place and breakfast was good.

Posted Nov 27, 2016
Pros: easy in and out, breakfast, friendly staff
Cons: needs a workout room
Nice pool, was hoping that there would be a workout room.
Comment from Hotel Management
Nov 29, 2016 by Stephanie H., Hotel Management
Thanks for sharing with us your review on your recent stay with us. We are happy that you enjoyed our breakfast and friendly staff. There are plans for a fitness center in the future. We hope that we will see you again if your travels bring your back to Springfield. We appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2016
Comfortable and accommodating! The breakfast bar was very good!
Comment from Hotel Management
Nov 20, 2016 by Stephanie H., Hotel Management
Thank you for the feedback and for taking the time to share with us your comments about your recent stay. We are glad that you found our accommodations to be comfortable and that you enjoyed our breakfast bar. We thank you for your business and look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Point Pleasant, United States of America

needs updated

Posted Nov 19, 2016
Pros: location
Cons: needs updated, needs improved vacuuming, dusty
Location: lots of chain restaurants and shopping nearby
hotel was okey but needs updated and carpet needs to be vacuumed more, dusty
Comment from Hotel Management
Nov 22, 2016 by Stephanie H., Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. Thank you for your business. We appreciate you.