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Reviews of Country Inn & Suites by Radisson, Springfield, OH

2.5 out of 5
Country Inn & Suites by Radisson, Springfield, OH
1751 W 1st Street, Springfield, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel outside, lobby and room were clean and welcoming. Beds comfortable and enjoyed the quantity of pillows. Definitely would recommend this location
Stayed 2 nights in Apr 2024

10/10 Excellent

Gayle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, great staff. Would definitely stay again
Stayed 1 night in Apr 2024
Response from Stella N. on Apr 15, 2024
Thank you so much for your great review! We look forward to seeing you again.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 5 nights in Apr 2024
Response from Stella N. on Apr 15, 2024
Thank you for rating our hotel. We glad you had a great stay and look forward to seeing you again.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Krishna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in
Stayed 1 night in Apr 2024
Response from Stephanie H. on Apr 7, 2024
Dear Krishna,Thank you for taking the time to share your feedback. We appreciate your kind words about your check in experience. We appreciate your business and hope to see you again soon.

10/10 Excellent

JANICE

Stayed 2 nights in Mar 2024

8/10 Good

Laura, Kalkaska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel but upon entering you were hit with the smell of Marijuana. Room did not have the smell though, only the hallway and loby. Room was clean and had a microwave and refrigerator. Bathroom fan was so loud it would be heard in the hallway. If anyone had to use the bathroom at night, everyone was awoken by the fan (room 218).Breakfast was good. Great waffles and a rather large selection of items.
Stayed 1 night in Mar 2024
Response from Stella N. on Mar 29, 2024
We apologize about the smell of marijuana. It seems as if some guests are unaware that our "No Smoking" policy applies to smoking of any kind. The fans are due to be replaced soon, unfortunately I know this doesn't make your stay better. We appreciate you taking the time to review our hotel and hope to see you again.

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Marty

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & Clean
Stayed 2 nights in Mar 2024

10/10 Excellent

AL

Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel near lots of food and shopping options.
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rev. Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very comfortable and clean.
Stayed 1 night in Mar 2024

8/10 Good

Cierra

Traveled with family
Liked: Cleanliness
It was clean and simple. I would stay again due to the options of restaurants in walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our stay.
Stayed 1 night in Mar 2024
Response from Stella N. on Mar 16, 2024
We're glad you enjoyed your stay. Thank you for taking the time to rate our hotel.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, front desk person was pleasant and efficient
Stayed 1 night in Mar 2024
Response from Stephanie H. on Mar 14, 2024
Dear Charles,Thank you for sharing your positive feedback with us. We appreciate you choosing Country Inn & Suites. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Gretchen-Mz Gigi, Ashland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 1 night in Mar 2024
Response from Stephanie H. on Mar 10, 2024
Dear Gretchen,Thank you for taking the time to share your feedback. We are happy to read that our staff took great care of you during your stay. We appreciate your business and hope to see you again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet, good breakfast. Definitely would stay again.
Stayed 1 night in Mar 2024

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My concern is the ending time for breakfast. It was 9:30 during the week and 10:30 on weekends. When you are staying at the Inn more than one night, we like to sleep late but we will miss breakfast. Not only is the door closed at 9:30/10:30, but the food is immediately removed from the serving bar. Thus, if you get in the door by the cutoff time, you must get the food you want fast for it will be removed. I can understand having a door closing time, but if someone enters the doors before closing, he should be able to eat and not have the food removed.
Stayed 3 nights in Feb 2024

8/10 Good

Donise E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy.
Stayed 4 nights in Feb 2024

6/10 Okay

Dalaina

Traveled with family
Liked: Cleanliness, staff & service
The lady at check in was very professional and understanding of our needs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious! Staff was super friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Front Desk staff were so friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were AWESOME. We were late getting to the hotel and they kept our the room. The staff were aware that many guest had a place to be and had breakfast open a few minutes early. Night staff quickly addressed the loud room near us. All staff were kind and helpful. We would definitely stay here again and highly recommend this location!!
Stayed 2 nights in Feb 2024
Response from Stella N. on Feb 19, 2024
Thank you so much for your kind words! Our staff is committed to making sure each guest has a great stay. We appreciate you taking the time to review our hotel.

10/10 Excellent

Jeffery

Stayed 1 night in Feb 2024

8/10 Good

Dee

Stayed 1 night in Feb 2024

10/10 Excellent

Seide

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property does not look like a hotel.
Stayed 2 nights in Feb 2024
Response from Stella N. on Feb 14, 2024
Thank you for your 5/5 rating! We're glad you stayed with us and look forward to seeing you again.

8/10 Good

Joyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hard to find and access. Everything was very good as far as service and conditions
Stayed 1 night in Feb 2024
Response from Stella N. on Feb 13, 2024
We apologize you had a bit of trouble finding our hotel. One of our entrances is shared with the restaurant in front of us and it can be a little confusing. We're glad you had an overall good stay and look forward to seeing you again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stella N. on Feb 13, 2024
Thank you for taking the time to rate our hotel. We look forward to seeing you again.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, service desk couldn’t be friendlier and more accommodating.
Stayed 1 night in Feb 2024
Response from Stella N. on Feb 4, 2024
Thank you for taking the time rate our hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a just property tucked in away from the interstate. Walking distance to dining. Quiet.
Stayed 1 night in Feb 2024
Response from Stella N. on Feb 4, 2024
Thank you for taking the time to review our hotel. We appreciate your business!

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from Stella N. on Feb 4, 2024
Thank you for taking the time to review our hotel and provide us with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in our hotel and the service we provide for our valued guests. We are so glad you enjoyed your stay.

6/10 Okay

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in on as a little confusing and they wouldn’t take my AARP card. I never did receive a receipt
Stayed 2 nights in Jan 2024
Response from Stella N. on Jan 30, 2024
I'm sorry you experienced some confusion while checking in. We are unable to change a rate for a room that has been reserved through a 3rd party. We no longer print all receipts daily; only at the request of each guest. We apologize you did not stop and ask for one at the front desk as you left. Thank you for the feedback.

8/10 Good

Lori

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Stephanie H. on Jan 25, 2024
Dear Lori,Thank you for taking the time to rate your recent stay with us. We appreciate your business and thank you for choosing the Country Inn & Suites Springfield.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Stella N. on Jan 30, 2024
Thank you for rating our hotel. We appreciate your business.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from Stella N. on Feb 13, 2024
Thank you for taking the time to rate our hotel. We appreciate your business.

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness
Bed bugs!
Staff was great. Very professional. Unfortunately early in the morning my wife woke up feel as though something was crawling on her and went in the bathroom and took off her shirt only to find a bedbug. We had to google the bug as we’d never seen one and sure enough, it was as suspected.
Stayed 1 night in Dec 2023
Response from Stephanie H. on Jan 8, 2024
Dear Matthew,Thank you for taking the time to share your feedback. On behalf of our entire team, we would like to apologize for the incident you encountered during your stay. Your satisfaction is important to us as a valued guest. As promised, we had our pest company inspect the room and they found no activity. Please reach out if there is anything further, we can assist with.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Shannon

Traveled with partner
Liked: Amenities
Super clean and the staff was excellent and very nice . The lobby was super clean and a perfect entrance was very warm and welcoming with a fireplace. The Room was excellent and Britt did an excellent job cleaning it.
Stayed 1 night in Dec 2023
Response from Stella N. on Jan 5, 2024
Thank you so much for your great review! We appreciate your business and look forward to seeing you again.

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was somewhat limited. No Wheat toast, no eggs but lots of high calorie choices. Hard to find, did not see any signs on main Rd. except on building.
Stayed 1 night in Dec 2023
Response from Stella N. on Jan 5, 2024
I apologize you found our breakfast limited. The only bread we offer is whole wheat; I'm sorry you didn't realize it. Unfortunately we are unable to put signs at the street level due to local ordinances. Thank you for taking the time to review our hotel. We appreciate your business.

10/10 Excellent

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Stella N. on Feb 13, 2024
Thank you for rating our hotel. We appreciate you letting others know you had a great stay.

6/10 Okay

Gabrielle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stella N. on Jan 3, 2024
Dear Gabrielle,Thank you for taking the time to rate your recent stay with us. We apologize that your stay was less than satisfactory. If you could take a moment and share any specifics that would help us improve our services. Thank you again for choosing the Country Inn & Suites Springfield. We appreciate your business.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice room
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Reception was friendly, clean lobby and breakfast area. Breakfast was hot and good. Room was clean, worn carpet. Bed wasn’t soft but it was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is tucked behind another business but it was a nice stay. The staff was friendly, the premises were clean and inviting and the breakfast was pretty good. It is also centrally located.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area around the facility was blah!
Stayed 1 night in Dec 2023

10/10 Excellent

heather, Key West

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property and friendly staff!
Stayed 4 nights in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023