Ratings based on 115 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from Chicago
Very nice staff but problems with cleanliness andPosted Oct 26, 2015
Pros: Very nice staff, nice pool, comfortable beds.
Cons: Make sure bed linens are clean. Add a microwave, make sure the coffee container has regular coffee and not just decaf. Keep towel supply full.
Location: Many restaurants and things to do nearby, as well as Dayton Mall.
Bloodstains on the white bedspread, no regular coffee for the machine in the room, no microwave, no towels in the receptacle by the pool. I was exhausted from traveling with small children, and had to walk back and forth from one end of hotel to the other several times to get the coffee and towels. However, staff could not have been any nicer. Very sweet and friendly. Have stayed here before with no problems, but generally felt the service for amenities had declined since last year.
Comment from Hotel Management
Oct 29, 2015 by Bob, Hotel Management
Thank you for your response..We sincerely apologize for problems that you encountered while staying with us. I agree that we have failed to insure that our room was ready to be occupied. This is not normal for us and we have spoken to the persons involved to insure that this type of oversight does not happen again. I am glad that you found our staff helpful and friendly. I hope hat on your next visit to the area that you will give us another chance to show you that we do it right.
by A verified traveler
Hotel not well cared forPosted Sep 28, 2015
Cons: Housekeeping staff more attentive to thier job.
We had a late arrival after midnight on a very hot and muggy night the AC was not on in the room. The floor of the bathroom was not very clean. The shower curtain liner had mold growing on it. The lack of AC and the mold triggered my asthma. I spoke to the manager the next day. He was nice and polite as I requested that the shower curtain be changed out for one without mold and the tub scrubbed. I also requested he ensure the AC was left on so when I returned at 1100 I would walk into a cool room. He assured me both would happen. Although the shower curtain was changed, the AC was turned off and I walked into a very stuffy room that took awhile to cool down. The manager also told me he could not discount my room because I booked through Expedia but offered me free breakfast. I told him thank you but that would not work as I had already paid for a pancake breakfast at my daughter's college for family weekend. The AC might have not been an issue had there not been mold growing in the room.
for Familiesby A verified traveler
Posted Aug 4, 2015 on Hotels
for Familiesby Toni
Posted Jul 29, 2015 on Hotels
for Everyoneby A verified traveler from Novi MI
Hotel was close to EverythingPosted Jul 27, 2015
Really enjoyed my stay clean and quiet. Hotels was next to everything the mall ,Walmart ,Target and nice restaurants.i trying to book my room next year. We had a balcony to enjoy when it got cool outside.The refrigerator came in handy to keep our drinks cool. The staff was very nice and we were satisfied with our stay.the room was clean and cool when we got there.
for Couplesby lisa
Posted Jun 30, 2015 on Hotels
for Everyoneby A verified traveler from Shelby Township, MI
Very good stay near Dayton, OH. Good nearby food.Posted Jun 21, 2015
No continental breakfast but great staff in Bistro.
for Familiesby sharon from North Royalton, Ohio
BeautifulPosted May 28, 2015 on Hotels
The room was very comfortable and spacious. The location was perfect as we also wanted to shop and the mall was very close. The pool and hot tub were open and it was nice to relax after a cook out at my grandson's house.
for Couplesby Paul from Mokena,IL
PJMCHIEFPosted May 27, 2015 on Hotels
Hotel was great and the employee's were very helpful.
for Couplesby A verified traveler
HamfestPosted May 23, 2015
Pros: Quiet area and close to good restaurants
Location: As noted, good variety of places to eat.
We stayed with our friends from Iowa. Rooms were more than adequate for our needs and provided safe and quiet rest each night.