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Very friendly front desk. Very comfy bed. Quiet. Convenient location. Bathroom fan didn't work. Sink drain nearly plugged. Room is a bit cramped for a fold out bed and king.
The room was not totally clean. Toenails clipping on couch and bed.
Brewtricia
Stayed 1 night in Jan 2024
Response from Bob Bruggeman on Feb 6, 2024
We want to express our deepest apologies for the unacceptable oversight regarding the cleanliness of your room during your recent stay at Courtyard by Marriott at University of Dayton. Your feedback regarding the presence of toenail clippings on the couch and bed is deeply concerning, and we are genuinely sorry for the discomfort and disappointment this caused you.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we failed to meet our own standards in this regard. Rest assured, we are taking immediate action to address this issue with our housekeeping team to ensure that such oversights do not occur in the future.We understand the seriousness of this matter and the impact it had on your stay. Your feedback is invaluable to us, and we appreciate you bringing this to our attention so that we can take corrective measures and prevent similar incidents from happening again.We would like to extend our apologies once again and offer our assistance in any way possible to make this right for you. If there is anything further you would like to discuss or if you have any additional concerns, please do not hesitate to contact us directly at [your contact information].Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable and comfortable stay that truly reflects the high standards of Courtyard by Marriott.All the Best,Bob BruggemanGeneral Manager
Proximity to the interstate was great and the hotel was clean and modern. My biggest gripe was that I paid additional money on Expedia for breakfast but the hotel didn’t offer any breakfast except Starbucks. The Starbucks didn’t have caramel, white chocolate for mochas and they were out of most food goods. If the hotel doesn’t buffer breakfast then Expedia shouldn’t include the option to pay for it.
Matthew
Stayed 1 night in Jan 2024
Response from Bob Bruggeman on Feb 6, 2024
Proximity to the interstate was great and the hotel was clean and modern. My biggest gripe was that I paid additional money on Expedia for breakfast but the hotel didn’t offer any breakfast except Starbucks. The Starbucks didn’t have caramel, white chocolate for mochas and they were out of most food goods. If the hotel doesn’t buffer breakfast then Expedia shouldn’t include the option to pay for it.All the Best,Bob BruggemanGeneral Manager
Hi Rochelle,Thank you for taking the time to rate your stay with us. We appreciate your feedback! We hope to see you again soon.
10/10 Excellent
James
Dec 28, 2023
James
Stayed 1 night in Dec 2023
Response from Amber on Dec 29, 2023
Thank you for taking the time to fill out this survey. We appreciate your business and your feedback and look forward to seeing you again if your travels bring you back to the area.
Very relaxing experience.
Checked in, ordered dinner, wonderful evening.
Brian
Stayed 1 night in Dec 2023
Response from Amber on Dec 27, 2023
Brian, thank you for taking the time to fill out this survey. We're glad you enjoyed your stay with us, and we hope to see you again in the future should your travels bring you back to Dayton.
Thank you for taking the time to fill out this survey. We appreciate your business and your feedback.
10/10 Excellent
Maranda
Dec 22, 2023
Maranda
Stayed 2 nights in Dec 2023
4/10 Poor
Dawnshelle
Dec 22, 2023
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I needed to relax, I booked for hot tub n pool. Once there was told they were closed… Very disappointing seeing that I only went there for time away from family to relax after having a stressful week…
Dawnshelle
Stayed 1 night in Dec 2023
Response from Amber on Dec 22, 2023
Thank you for taking the time to fill out this survey. The pool and hot tub are not listed as amenities on these sites since they are down for repair. Please see amenities when booking. We're sorry for the inconvenience it caused during your trip.
We know your time is valuable, so I want to thank you for taking the time to fill out our survey. We're glad you enjoyed your stay, and we look forward to seeing you again if your travels bring you back to Dayton.
Your time is valuable, so we appreciate you taking the time to respond to our survey. We're so glad you enjoyed your stay with us, and we hope to see you again in the future.
Thank you for taking the time to respond to our survey. We're so glad you enjoyed your stay with us at the Courtyard University of Dayton, and we look forward to seeing you again should your travels bring you back to Dayton.
Thank you for taking the time to fill out this survey. We appreciate your business and we're so glad you had an excellent stay. We look forward to seeing you again should your travels bring you back our way.
10/10 Excellent
Tina
Dec 11, 2023
Tina
Stayed 2 nights in Dec 2023
Response from Amber on Dec 12, 2023
Your time is valuable, so I just wanted to take a moment to thank you for taking the time to fill out this survey. We greatly appreciate your business and your feedback. We hope to see you again if you travels bring you back to Dayton.
Thank you so much for taking the time to fill out this survey. We appreciate your feedback and look forward to seeing you again should your travels bring you back to Dayton.
The woman that checked me in was incredible and the place was clean and quiet. I got great coffee in the morning on the main floor. …. I had to come to Dayton last minute for a funeral, and the only detail that was not a mission was my decision to stay at courtyard.
Jonathan
Stayed 1 night in Nov 2023
Response from Amber on Dec 11, 2023
I know your time is valuable, so I want to thank you for taking the time to fill out this survey. We're so glad you enjoyed your stay with us, and we look forward to seeing you again if your travels should bring you back to Dayton.
Thank you so much for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again should your travels bring you back to Dayton.
Location was fine. Property fine. Felt safe. One problem was we stayed there 3 nights but we didn’t have room service. Bed was never made and towels weren’t replaced.
Room was beautiful and clean, but pool and hot tub were closed. That was the only reason I selected this property. Extremely disappointed there was no mention of this on website. Also, no complementary breakfast.
The staff was great! Very friendly and kind. My only gripe is that my yogurt fruit cup was small and $10. Other than that, all good!
Andrew
Stayed 1 night in Nov 2023
6/10 Okay
Danielle
Nov 14, 2023
Liked: Staff & service
It’s fine…
The hotel overall is…fine. Several little things that disappointed us all in need of updating such as the failing picture on the television; loud air conditioning unit; inability to turn off patio light; etc. Complimentary coffee in the lobby would go a long way. We were also quite disappointed that the whirlpool was out of service, as we booked away from downtown specifically for this. I would recommend this is posted on booking sites if it’s going to be out of service for the 10-15 weeks that is posted on the door.
First when booking your asked if your want breakfast included( for an additional cost) they don’t do that anymore they have a bistro where you can purchase breakfast amongst other things but the range wasn’t working so we ended up going to McDonald’s