Lobby

Reviews of Econo Lodge Franklin

2 out of 5
Econo Lodge Franklin
251 Conover Drive, Franklin, OH

Reviews

6.4
Rating 10 - Excellent. 21 out of 90 reviews" "
Rating 8 - Good. 22 out of 90 reviews" "
Rating 6 - Okay. 14 out of 90 reviews" "
Rating 4 - Poor. 18 out of 90 reviews" "
Rating 2 - Terrible. 15 out of 90 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

David, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sort of typical small town motel. Clean, inexpensive. Electrical outlets for charging phone and laptop are challenging.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Renae

Stayed 2 nights in Dec 2023

2/10 Terrible

SaiMohith

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like advertised
You definitely get what you pay for. The pictures on the site are nothing like what the lodge actually looks like. They are going through construction and have them staying here. They did not have any cots or fold a beds that we could use like it said they did. They did not have a free continental breakfast. They said that legally they only have to put out coffee or tea. Their manager is not even in this country. I tried to get a refund and they stated that their manager is out of the country and there was no one there to handle this type of situation.
Stayed 1 night in Nov 2023

8/10 Good

Randy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Econo lodge Franklin/Middletown
When I first arrived the front desk clerk looked me up and down like "why are you staying here" I requested to be on the first floor because I use a walker to help recover from foot surgery and needed my prefer room. I was told that my prefer room was only on the second floor. Wish I was notified about that before arrival. Other than that everything else went smoothly
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Liked: Amenities
Nice place
Stayed 1 night in Jul 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good 👍
Super good
Stayed 2 nights in Jul 2023

8/10 Good

Sean

Traveled with group
Liked: Staff & service
Great service but I did get what I paid for
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Holes in the sheets. But holes in the furniture. Refrigerator didn’t work. Bathroom was nasty. No breakfast. Front desk said we put out coffe and fresh fruit by law it’s all we have to do. There was no fruit or coffee. Office was closed in the morning. Just a bad place. You get what you pay for which isn’t much
Stayed 1 night in Jun 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2023

6/10 Okay

Janet

Liked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset
Hotel was terrible the mattress was stained the curtains had holes in them the walls had paint falling off of it and gouges in them dirt on door the lock barely worked the lamp shades and power outlets covered in dirt and dust…..very unhappy
Stayed 1 night in Oct 2022

2/10 Terrible

Kyle

Traveled with partner
I didn't like the fact that there where roaches,their wasn't anything that was promised to be in the room.All around the worst motel experience.And I have been staying in motels for awhile now.......Just Deplorable......The management also was very rude....
Stayed 1 night in Oct 2022

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There's a cockroach in the bathroom as soon as we arrived. The Wi-Fi signal was hit and miss best and the building blocked cell phone service. They were guaranteed to have coffee and breakfast but neither were available. Apparently it is only the upstairs rooms that have coffee makers available per room and the downstairs rooms do not.
Stayed 1 night in Oct 2022

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting rooms, slept in my car instead of the room. Bugs and stains all over.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good its just a place to spend the night for our adveture
Stayed 1 night in Aug 2022

4/10 Poor

Troy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the rooms was not clean and had a fly problem. Linens were stained and did not look clean. Door lock was in disrepair. No breakfast or coffee in lobby as advertised. Was ok for one night but would not go back as the property needs repairs and deep clean.
Stayed 1 night in Jul 2022

4/10 Poor

Wanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not so good
It wasn't in a good location partially hidden. It seems be a motel not a hotel. Could have been more cleaner. There so called breakfast wasn't! All they had was cereal and it wasn't even filled the morning we came down to eat so we ended up eating elsewhere.
Stayed 1 night in Jul 2022

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
There were no paper cups for coffee in the room and the front desk area was locked at 7:45 AM, so no coffee while I was getting ready to leave.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not Worth the Money!
Only thing nice was the bed and sheets. No elevator. No available accessible rooms. No deadbolt. Felt completely unsafe. Mostly Independent Contractors, Construction Workers, etc. Front desk was rude and unhelpful. Cleaning people came in my room without knocking between 8:30am-9:00am when check-out wasn’t until 11:00 am. Room stunk really bad and wasn’t very clean. Cheap nasty bedspread. Crappy TV channels. Just Yuck!
Stayed 1 night in May 2022

6/10 Okay

Regis R.

Disliked: Amenities
I STAYED CLEANER PORTA-JOHNS AND TRUCK STOPS!
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Hershel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite
Stayed 1 night in Apr 2022

4/10 Poor

Kathryn

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The room definitely needed some elbow grease in the cleanliness department. I had no trouble checking in for the night, as others who stayed here seem to have had
Stayed 1 night in Mar 2022

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected for the price. The staff was friendly and the room was clean.
Stayed 1 night in Feb 2022

4/10 Poor

kenneth

Business traveler
Disliked: Property conditions & facilities
Poor condion, rotten walls in bathroom, room was filthy, If I wasn't so tired i would have left, pulled up the matress expecting bed bugs, didn't see any but plenty of dirt and hair-gross, The only reason I didn't leave besides being exhausted is that everything worked, TV, Internet, fridge, microwave. A 1/2 hour with a bucket of Mr. Clean, a sponge, and some elbow grease would have went a long ways.. But it really need some repai and paint. The doors liioked like someone just rebuilt an engineand was in and out of there for a few days. Black grease on the knob side up and down the doors.The furniture was obviously from a Holiday Inn that upgraded in the 80's, but I can live with that. I'm not picky but a place that dirty is over the line.
Stayed 2 nights in Dec 2021

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again
We just stayed one night it was a comfortable bed Nice room We would come back and stay again
Stayed 1 night in Oct 2021

6/10 Okay

Brett

Traveled with family
Disappointed
Stated breakfast was included in description. It wasnt. If factored into the nightly rate, this is not ok. Dont really care if its hotels.com or the hotels issue. Either way. Not ok.
Stayed 1 night in Jun 2021

6/10 Okay

shane

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Ok
Okay for the most part could definitely use more cleaning that's for sure walls were pretty nasty and besides needing a plunger and they told me to go find it outside somewhere if they don't come out of the building until the sun is fully up makes me think they are vampires LOL but that's literally what he told me
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

4/10 Poor

Timothy

I booked a smoking room. When i got to check in i was told that they did not have any smoking rooms that were clean. I had to settle for non smoking room because i needed to hurry and get a shower before work.
Stayed 1 night in Aug 2020

2/10 Terrible

Holli

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Where can I even begin. Everything was completely dirty and during this Covid it was absolutely unacceptable. I almost left it was so bad. I had to basically clean the place myself and there was no way I could even take a shower. Where can I even begin. Everything was completely dirty and during this Covid it was absolutely unacceptable. I almost left it was so bad. I had to basically clean the place myself and there was no way I could even take a shower. Everything was just absolutely horrendous and disgusting.
Stayed 1 night in Jul 2020

2/10 Terrible

Joshua

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
Stay was nice, room was clean, staff were friendly. Will stay again
Stayed 2 nights in May 2020

10/10 Excellent

Derrick

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from LALU P. on May 21, 2020
THANKS FOR YOUR REVIEW. WE LOOK FORWARD TO SERVE YOU IN FUTURE.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2020
Response from lalu p on Apr 30, 2020
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Summer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from lalu p on Apr 30, 2020
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good price, comfortable room
They had good customer service, the room was comfortable and the price was good.
Stayed 1 night in Mar 2020
Response from lalu p on Apr 30, 2020
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
It was nice quiet and comfortable and right off the exit
Stayed 1 night in Mar 2020
Response from lalu p on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The Review
Check in with super easy the room was actually decently cleaned I could have been better but for the most part it was nice they're on your tail when it's time to check out though.. Thanks hotels.com
Stayed 1 night in Mar 2020
Response from lalu p on Mar 12, 2020
Thanks for your post-stay review. We were short on staff and that led to no late check-out. We hope to see you next time and try to better accommodate you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was clean and quiet for price
Stayed 1 night in Dec 2019
Response from Lalu P. on Dec 23, 2019
Thanks for reviewing us. Hope to see you again on your next trip.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Lalu P on Dec 12, 2019
Thanks for your 5-star review. Hope to see you again in near future.

8/10 Good

Patricia

Liked: Staff & service, room comfort
comfortable bed
The room was clean and the staff was friendly.
Stayed 1 night in Oct 2019
Response from lalu p on Nov 5, 2019
Thank you for taking the time to survey us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Ann, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were nice property was clean and in good condition
Stayed 1 night in Sep 2019
Response from bhavin p on Oct 1, 2019
Thanks for your review. We would like to see you again next time you are in town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an Econo-Lodge. Just have those expectations and it is a great stay. The proprietor is a good guy who has done his best to rid the Rif Raf from the property, and has done a fine job. That type of commitment goes a long way. A spartan style breakfast awaits, but certainly enough to start your engine. The room was clean and fully stocked. A fridge and Microwave were a plus. great location of the interstate. Thumbs up from this solo traveler.
Stayed 1 night in Sep 2019
Response from lalu on Sep 18, 2019
Thanks for your review. Hope your next stay will be more pleasant than this one.

2/10 Terrible

kelli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked my hotel months in advance. HOURS before my 11 year old and I arrived, you told us the hotel was overbooked. My two older daughters, both with chronic health conditions, were staying at that hotel with their school. You put my daughter and I in this econo lodge. We checked in after midnight and I felt sick to my stomach checking in. It was a smelly, disgusting motel with no running water in the bathroom. What a position to put a mother in.
Stayed 2 nights in Apr 2019
Response from lalu on May 24, 2019
We apologize for the inconvenience caused to you. We are not aware of the overbooking of the different hotel. Wish you could have notified us at the desk and allowed us a chance to fix issues. But nevertheless, we will make sure nobody else has to face the same issue like you had to go through. Once again sorry for the inconvenience.